ABC Glofox vs Kenko

Mindbody

Daxko Operations

WellnessLiving

Mindbody offers business management software for spas, salons, gyms, wellness practitioners and other class and appointment-based businesses.

Complete operations software for member-based nonprofits - integrating programs, billing, and check-ins in one secure system.

WellnessLiving is an all-in-one online booking, resource scheduling, lead generation, and reporting solution for health and wellness focused businesses. Designed for wellness establishments including yoga studios, spas, salons, personal training, fitness gyms, pilates studios, and dance clubs, WellnessLiving provides the tools users need to manage day-to-day business tasks, employees, memberships, sales, marketing, and more.

Director

I have over 500 support issues back and forth with Glofox support in 3 years.

Founder

I wanted to take a moment to share my thoughts regarding my recent experience with GloFox. While I appreciate the friendly demeanor of the staff, I have unfortunately encountered significant challenges with support from both the staff and management.

Owner

Customer service is also good and responsive when support is needed.

General Manager

So far pretty good, I am still getting the hang of using the system with customers as it does seem like you have to allow them to run into issues before everything works smoothly.

Powerful cloud based platform that provides your gym with innovative, all-in-one gym management software.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Notifications

Application Management

Appointment Management

Attendance Management

Attendance Tracking

Automated Scheduling

Availability Management

Billing & Invoicing

Booking Management

Calendar Management

Capacity Management

Class Management

Class Registration

Class Scheduling

Client Database

Client Management

Client Portal

Communication Management

Community Management

Confirmations/Reminders

Contract/License Management

Costume Management

Credit Card Processing

Customer Accounts

Customer Database

Customer Engagement

Customer History

Customizable Branding

Customizable Forms

Customizable Reports

Customizable Templates

Data Import/Export

Discount Management

Dues Management

Electronic Payments

Email Campaign Management

Email Management

Email Marketing

Email Reminders

Email Templates

Employee Management

Enrollments/Onboarding

Event Calendar

Event Management

Event Scheduling

Facility Scheduling

Financial Reporting

Fitness Performance Tracking

Fitness Plan

For Dance Studios

For Gyms

For Martial Arts

For Yoga/Pilates Studios

Instructor Management

Inventory Management

Invoice Management

Lead Generation

Lead Management

Marketing Automation

Member Accounts

Member Communication

Member Database

Member Directory

Member Portal

Membership Management

Membership Renewals

Membership Signup

Member Types

Mobile Access

Mobile Alerts

Mobile App

Mobile Booking

Multi-Location

Online Booking

Online Payments

Online Registration

Parent Portal

Payment Processing

Point of Sale (POS)

Promotions Management

Push Notifications

Real-Time Reporting

Recurring Appointments

Recurring/Subscription Billing

Registration Management

Reminders

Reporting/Analytics

Reporting & Statistics

Search/Filter

Self Check-In/Check-Out

Self Service Portal

SMS Messaging

Social Media Integration

Staff Management

Staff Scheduling

Some reviewers appreciate the inclusion of custom branded apps and find ABC Glofox more affordable than some competitors, while some users report escalating costs, limited billing options, and price increases not matched by added value.

Value for money

The ABC Glofox integrations most frequently cited by reviewers are: Stripe (a payment processing product rated 4.7 out of 5 for its integration with ABC Glofox) and Mailchimp (an email marketing product, 4.5).

Integrations

By industry, ABC Glofox reviewers are most commonly professionals in health, wellness and fitness (66%). The most frequent use case cited is membership management (58% of reviewers).

ABC Glofox

Web-based

iPad

Android

iPhone

Windows

Linux

Chromebook

Acuity Scheduling

Zen Planner

Vagaro

LegitFit

GymMaster

Wodify

bsport

PushPress

Virtuagym

Momence

TeamUp

Punchpass

TrueCoach

Mariana Tek

Exercise.com

Basic

Problems with billing and fees

I pinged support on Jul 31st to request cancellation and they assured me our subscription was cancelled. And then like clock work, on our next billing cycle we were charged $1400.

62% of reviewers feel negative about Glofox’s membership charges. Some users report difficulties with managing memberships, such as being overcharged, having trouble canceling subscriptions, or encountering hidden fees. They mention issues with recurring billing, incorrect charges after cancellation, and a lack of transparency in pricing. Reviewers also highlight problems with membership management features, including database errors and complications with pausing or editing memberships. These challenges lead to confusion for both staff and clients and can result in lost trust and revenue.

Frequent glitches and slow fixes

The system is also extremely slow and despite using different laptops, several browsers, PC and Mac and various internet connections, I get fobbed off that its an issue at my end. Yet when I reset filters it works straight away. But then slows down again very quickly afterwards.  

The system is glitchy, the calendar takes 24 hours to update which is completely pointless for quick business changes.

77% of reviewers feel negative about Glofox’s bugs and issues. Some users report persistent glitches, slow system performance, and frequent errors that disrupt daily operations. They say technical problems often take weeks or even months to resolve, leading to frustration and lost productivity. Reviewers mention that unresolved issues can impact essential functions like check-in, calendar updates, and integrations. Many feel that support responses are slow and sometimes ineffective, causing ongoing operational headaches and dissatisfaction.

Unreliable payment handling

I had been planning to change from semi-annual to yearly payment, but my credit card was automatically billed before I had the chance (and without my consent.)

54% of reviewers feel negative about Glofox’s payment processing. Some users report technical issues that cause payments to be processed incorrectly, delayed, or not at all. They mention problems with clients being charged multiple times, payments not syncing properly, and confusion around credits and billing dates. Reviewers indicate that these payment issues disrupt business operations, frustrate clients, and require manual intervention to resolve. Many feel that the lack of reliable payment tracking and reporting undermines their confidence in the system.

Enhances business professionalism

96% of reviewers feel positive about Glofox’s suitability for professional use. Users indicate the software gives their business a polished, branded appearance that impresses clients and helps them stand out from competitors. They value the ability to tailor the app to their brand, which supports a cohesive and professional image. Reviewers mention that the platform streamlines administrative tasks, combining functions like scheduling and accounting, and provides organizational benefits that help them run their studios more efficiently and present a professional front to clients.

Quick and simple setup process

Personal Trainer

Easy to set up at first, got all the functions I wanted for my business

88% of reviewers feel positive about Glofox’s setup process. Users find that getting started with the software is straightforward, with clear instructions and minimal complications. They appreciate that the initial configuration is easy to manage and that the system can be customized to fit their business needs. Reviewers mention that once the setup is complete, ongoing management requires little effort. Many highlight the helpful support and resources available during onboarding, which make the transition to Glofox smooth and efficient.

Intuitive and user-friendly design

UI for Web & Mobile app is very easy to learn and use.

92% of reviewers feel positive about Glofox’s user interface. Users report that the interface is clean, attractive, and easy to navigate, making it simple to access key features and information. They appreciate that both the web and mobile apps are intuitive, reducing the time needed to train staff or members. Reviewers say the layout fits seamlessly into their workflow and enhances the overall user experience. Many note that the system is more user-friendly compared to other platforms, contributing to smoother daily operations.

Effortless daily operations

Personal trainer 

The software is easy to use and self explanatory

98% of reviewers feel positive about Glofox’s ease of use. Reviewers appreciate how straightforward and intuitive the software is, saying it simplifies daily business management and is easy for both staff and clients to learn. They find the interface clear, practical, and self-explanatory, which reduces the learning curve and makes onboarding new users simple. Users say the system’s simplicity saves them time and allows them to focus on running their business rather than troubleshooting software. Many note that even those with limited technical skills can navigate the platform with ease.

There are occasional glitches, especially when parents try to add multiple children to bookings, which can cause some confusion.

I wish there was a way for monthly members to book more than 30 days in advance to prevent waitlists and frustration.

Co-founder

I've been trying to cancel my subscription as a gym and studio owner, and it took a month before I received a confirmation about cancelling my membership. Despite multiple emails, calls, and submitted tickets. Since then, I've ben trying to get my data migrated to a new system and am once again begin ghosted.

It has helped me the overall running of the studio as it has saved me some time of the tasks I used to do manually.

They do integrate with Kisi, but having to have members go to a separate app is not my favorite.

Owner, therapist, practitioner and instructor

October arrived and I’m not sure if the app had an update or what occurred but all the sudden without any change to the schedule/availability on my end and (in fact the back end shows my correct hours), clients can all the sudden book appointments well into the night all the way to 2 am.

Seamless onboarding and migration from.my old gym membership management system.

Automation and organization of leads and clients is excellent.

Now that I have finally gotten a hold of Customer success managers [sensitive content hidden], I have been able to have very productive meetings and correct a lot of inefficiencies and incorrect setups that were not correct during the onboarding process.

Very scalable solution for multiple locations.  

I understand that these things cost money, obviously. But we ended up switching to a platform that put the cost on the members in a fair and balanced way.

It is very awkward and rather than giving suitable direction it tells potential clients that they are "Inelligible" to attend classes, which kills off the relationship before they have paid  for a class or turned up

operations manager

Also when creating staff. Upon deleting them, you can't use the same emails unless you change it again, despite it being deleted.

App showing 4 weeks in advance (as per settings), web portal showing 2 and half months in advance.

That they don't have their own access control.

University Intern

The reporting features of Gloflox helped with data-driven decision-making by offering insightful information about member engagement and attendance trends. Despite the fact that my experience with Gloflox was purely observational, it showed how well the program can handle gyms.

It appears that the contract primarily serves to protect GloFox from customer dissatisfaction and the implications of its practices.

Not being able to have a data capture pop up on my page, but I learnt it was due to my membership.

You will get someone from customer service to answer, but no one that can actually help with an issue.   If you end up needing to speak to a manager, you will never get a response.

I dont think glowfox is any different than any other company nowadays moving to automation

I feel like there are some costs and features that aren't well explained in order to possible get extra add ons purchased.

The quarter ends in March, that is 6 months of non answers and no fixes and last week a new issue has arrived.

Businesses may adapt the platform to their own needs, including branding and member communication, thanks to the software's customization capabilities.

Professor of Exercise Science

Being in higher ed, we can get busy really fast once the semester has started, [sensitive content hidden] did a great job of checking in and making sure we have everything we need.

If you are ok with waiting 48 hours to fix any issues you have with your Glofox app, then you will be fine.  

That I can’t edit payment dates for presale myself, we have to go through the technical team.

One major defect is that not all customers get emailed when pressing forgot password.

They will not refund unused paid months of their worthless service.   If all you want is software where people register and book themselves into classes then this will work for you.   If you want more out of your gym software management then this is not the product for you.

Sports Therapist, Clinic Owner and PT

Research all your options as there are platforms for £10 a month that do the same.

ABC Glofox vs Kenko Comparison (2026)

ABC Glofox

Kenko

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives