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Jackrabbit Swim vs Captyn Comparison

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Overview

Jackrabbit Swim is a swim school management solution with online registration, billing, POS, time clock, email/text & more

Captyn handles all aspects of program management. Whether it's registration, communication, billing, rosters, attendance,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

49

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

Free

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

175

5

4

3

2

1

106

56

12

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.9

11

5

4

3

2

1

10

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Ve been very happy with JR in general, the customer service team is very responsive and overall a good value.
It is easy to navigate and always improving. They are constantly listening to users to better the software and help you find the best way to use it with your company.
I like how many features it ha. The ease of emailing certain families is awesome.

Pros

Unbelievably satisfied and excited to share with colleagues and coworkers that switching to using Captyn can vastly improve their operations and the quality of their work life.
Overall we couldn't be more happy. The staff is responsive and eager to help when we do encounter small issues.
Overall I thoroughly enjoyed working with the Captyn team. They were absolutely wonderful on the customer support front and they were very engaging with the training on the backend.

Cons

I dont know what I would dislike. They even have a Facebook group.
Not only was the manual work tedious, but it made makeups "personal" - ie if there was no/limited availability, it made our staff look like the bad guys.
I don’t like that emails can only be sent out 90 days in advance.

Cons

There are some difficulties with assigning instructors and unassigning instructors easily. Deleting classes that had students in it before is difficult.
Old fashioned paper lesson schedules that would have to be written and rewritten multiple times. Being tied to less versatile programming because it was difficult to handle a lot of options.
Also, there is no customer education tools. So, we've spent time developing "how to" infographics for families using the platform.
  • Vendor responds to reviews
  • Last review8 months ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features42
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Attendance Management
  • Attendance Tracking
  • Attendee Tracking
  • Automated Scheduling
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Class Management
  • Class Registration
  • Class Scheduling
  • Client Management
  • Client Portal
  • Communication Management
  • Contact Database
  • Contact Management
  • Costume Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Discount Management
  • Drag & Drop
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Email Reminders
  • Employee Management
  • Enrollments/Onboarding
  • Event Calendar
  • Event Management
  • Event Registration
  • Event Scheduling
  • Event Ticketing
  • Forms Management
  • Group Registration
  • Instructor Management
  • Inventory Management
  • Invoice Management
  • Member Accounts
  • Member Management
  • Membership Management
  • Mobile Access
  • Mobile Alerts
  • Multi-Location
  • Multiple User Accounts
  • Online Payments
  • Online Registration
  • Onsite Registration
  • Parent Portal
  • Payment Processing
  • Point of Sale (POS)
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Recurring/Subscription Billing
  • Refund Management
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Messaging
  • Sales Reports
  • Scheduling
  • Self Check-in/Check-out
  • Self Service Portal
  • Skills Tracking
  • Social Media Integration
  • Staff Management
  • Student Management
  • Surveys & Feedback
  • Team Management
  • Transaction History
  • Visitor Registration
  • Wait List Management
  • Website Integration
  • Total features76
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Attendance Management
  • Attendance Tracking
  • Attendee Tracking
  • Automated Scheduling
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Class Management
  • Class Registration
  • Class Scheduling
  • Client Management
  • Client Portal
  • Communication Management
  • Contact Database
  • Contact Management
  • Costume Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Discount Management
  • Drag & Drop
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Email Reminders
  • Employee Management
  • Enrollments/Onboarding
  • Event Calendar
  • Event Management
  • Event Registration
  • Event Scheduling
  • Event Ticketing
  • Forms Management
  • Group Registration
  • Instructor Management
  • Inventory Management
  • Invoice Management
  • Member Accounts
  • Member Management
  • Membership Management
  • Mobile Access
  • Mobile Alerts
  • Multi-Location
  • Multiple User Accounts
  • Online Payments
  • Online Registration
  • Onsite Registration
  • Parent Portal
  • Payment Processing
  • Point of Sale (POS)
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Recurring/Subscription Billing
  • Refund Management
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Messaging
  • Sales Reports
  • Scheduling
  • Self Check-in/Check-out
  • Self Service Portal
  • Skills Tracking
  • Social Media Integration
  • Staff Management
  • Student Management
  • Surveys & Feedback
  • Team Management
  • Transaction History
  • Visitor Registration
  • Wait List Management
  • Website Integration

Integrations

  • Total integrations2
  • ActiveCampaign
  • ClassPass
  • Constant Contact
  • GoCardless
  • Google Analytics 360
  • Google Calendar
  • Instagram
  • Keepme
  • Mailchimp
  • Meta for Business
  • PayPal
  • QuickBooks Online Advanced
  • Squarespace
  • Stripe
  • Twitter/X
  • Wix
  • WordPress
  • Xero
  • Zapier
  • Zoom
  • Total integrationsN/A
  • ActiveCampaign
  • ClassPass
  • Constant Contact
  • GoCardless
  • Google Analytics 360
  • Google Calendar
  • Instagram
  • Keepme
  • Mailchimp
  • Meta for Business
  • PayPal
  • QuickBooks Online Advanced
  • Squarespace
  • Stripe
  • Twitter/X
  • Wix
  • WordPress
  • Xero
  • Zapier
  • Zoom

User reviews that mention these apps

MN
AvatarImg

Mary N.

Sports, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Captyn logo

Captyn

Best registration system for swim lessons

Reviewed 3 years ago

After years in the swim school business and countless different registration systems/methods, Captyn has streamlined all parts of the business. From an administrative side, Captyn allows for quick account look- up, billing & invoices all in one “paperless” spot. As an instructor, Captyn keeps track of all lessons and allows easy communication with patrons. From a participants angle, Captyn makes finding classes, registering and keeping track of charges so simple.

Pros

Captyn makes looking up registrations, billing or waitlist spots so easy. Most of my time is spent on the pool deck. So, when a parent has a question about registration, billing, etc. I can help them quickly on my phone or tablet with just a few clicks and without stepping into the office. Captyn makes my job easier!

Cons

I don’t have a bad word to say about Captyn. The software is easy to use and customizable. Customer support is always willing to help if something goes wrong.

Vendor response

Thank you a million times over for these extremely positive words! Please do not hesitate to let us know how we can improve our platform in any way!

RE
AvatarImg

Russ E.

Sports, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Captyn logo

Captyn

Head and shoulders above the rest.

Reviewed a year ago

I have been a coach member of USA Swimming for 32 years. I have run swim lesson programs by every major organization from YMCA to Red Cross to SwimAmerica. I've tried every class management and billing platform on the market and Captyn is the best. If you want to spend your time and energy running a great program and providing outstanding customer service instead of stuck at a computer screen for hours each day, there's only one real choice; get Captyn.

Pros

It is intuitive and easy for the "non-tech" person to use.

Cons

It costs more than other products in this space.

Vendor response

Thank you SO much for your kind words! We LOVE working with your organization and are always striving to improve our product based directly on the feedback we receive from groups like yours! Thank you again for this thoughtful review!