WellnessLiving vs GlossGenius

Google Workspace

Jobber

Vagaro

Google Workspace is a suite of applications from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data from all devices.

Jobber is field service management software that helps home service businesses stay organized and deliver great customer experiences. With AI tools like Jobber Copilot and automated marketing features, teams can manage more work while delivering five-star service.

Vagaro is all-in-one software for beauty, wellness, and fitness professionals. Manage appointments, accept payments, run marketing campaigns, and grow your business all from one easy-to-use platform designed to help you save time and boost revenue.

Owner

Even now, I cannot get ahold of anyone in customer service to provide my 30 day notice not to renew.  

CEO, Service Practitioner

On top of that, the support team is extremely responsive. If there is a problem or a feature you'd like to see, there is a whole community of businesses and tech support to reach out to, ask questions and, if needed, get help from (and yes, they will hold your hand through whatever issue you need resolved, if need be). Whenever there is an update, they send out videos and virtual workshops to help familiarize you with changes as well as tips on optimizing your experience!

Membership Coordinator

The customer service team is incredibly helpful and responsive. When we changed our business model at Ekstasis Strength and Conditioning earlier this year, I spent hours on the phone and in virtual meetings with different customer service reps (particularly our guy [sensitice content hidden]!) and they always very gracious and generous with their time.

WellnessLiving is an all-in-one online booking, resource scheduling, lead generation, and reporting solution for health and wellness focused businesses. Designed for wellness establishments including yoga studios, spas, salons, personal training, fitness gyms, pilates studios, and dance clubs, WellnessLiving provides the tools users need to manage day-to-day business tasks, employees, memberships, sales, marketing, and more.

Access Controls/Permissions

Accounting

ACH Payment Processing

Activities Booking

Activity Dashboard

Activity Tracking

Alerts/Notifications

Application Management

Appointment Management

Appointment Scheduling

Assessment Management

Attendance Management

Attendance Tracking

Automated Responses

Automated Scheduling

Availability Management

Barcode/Ticket Scanning

Before & After Pictures

Belt Ranking Classification

Billing & Invoicing

Booking Management

Booking Notes

Booth Rental Management

Calendar Management

Calendar/Reminder System

Calendar Sync

Call Reminders

Capacity Management

Certification Tracking

Claims Management

Class Management

Class Scheduling

Client Database

Client Management

Client Portal

Client Profiles

Collaboration Tools

Commission Management

Committee Management

Communication Management

Confirmations/Reminders

Contact Database

Contact Management

Contract/License Management

Costume Management

Credit Card Management

Credit Card Processing

Customer Accounts

Customer Database

Customer History

Customer Mobile App

Customer Support

Customer Surveys

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Data Import/Export

Debit/Credit Card Processing

Discount Management

Document Management

Drag & Drop

Dues Management

eCommerce Management

Electronic Payments

Email Management

Email Marketing

Email Reminders

Email Templates

Employee Management

Employee Scheduling

Enrollments/Onboarding

Event Calendar

Event Management

Event Scheduling

Exercise Library

Facility Scheduling

Faculty/Staff Management

Financial Management

Fitness Assessments

For Barbershops

For Dance Studios

For Gyms

For Martial Arts

For Medical Spas

For Physical Therapy

For Salons and Spas

For Yoga/Pilates Studios

Gift Card Management

Group Reservations

Group Scheduling

HIPAA Compliant

Hybrid Trainer

In-Person Payments

In-person Trainer

Instructor Management

Inventory Management

By industry, WellnessLiving reviewers are most commonly professionals in health, wellness and fitness (69%). The most frequent use case for WellnessLiving cited by reviewers is scheduling (54% of reviewers).

Users and use cases

Reviewers appreciate WellnessLiving’s affordable pricing compared to competitors and value the wide range of features included in basic plans. However, some users report frustration with extra costs, price increases, and unpredictable expenses for international users.

Value for money

The WellnessLiving integrations most frequently cited by reviewers are: Mailchimp (an email marketing product rated 4.6 out of 5 for its integration with WellnessLiving), Zoom Workplace (a video conferencing product, 4.9), and Google Calendar (a scheduling product, 4.3).

Integrations

WellnessLiving is a scheduling solution with key features that include member database management, payment processing, electronic payments, calendar management, online booking, booking management, and more.

WellnessLiving

Web-based

iPhone

iPad

Android

Mindbody

ABC Glofox

Zen Planner

Acuity Scheduling

Momence

Pike13

Booker

Jane

Virtuagym

TeamUp

Jackrabbit Dance

Club OS

Starter

Business

BusinessPro

Enterprise

Challenging financial oversight

The way they do financials is a bit frustrating.

Admin

I found the product expensive only reason we left

64% of reviewers feel negative about WellnessLiving’s financial management. Users think managing finances within the platform is inefficient, with frequent errors requiring manual corrections. Some reviewers say the software is expensive, with hidden costs and poor value for money. Reviewers report lost revenue, difficulty reconciling accounts, and frustration with rewards points not working properly. They indicate that contracts and annual fees add to financial burdens, and overall business management suffers due to these challenges. Users find the financial experience disappointing, citing wasted resources and a lack of effective tools for tracking and handling money.

Difficult cancellation processes

They wouldn't cancel the subscription and kept making me get on calls and gave me nothing during the calls, it was a very strange process, and then eventually said they wouldn't be cancelling as they had enacted a hidden renewal and would be holding me to it

Owner/Instructor

You can't cancel extra services on their own or change your plan you have to call customer service and then they assign your case to a specific representative whos schedule may or may not be convenient to your own schedule.

89% of reviewers feel negative about WellnessLiving’s cancellation and refund procedures. Users think ending subscriptions or contracts is complicated and often delayed, with unexpected fees and auto-renewals causing frustration. Some reviewers say they have trouble removing payment information or stopping recurring charges, leading to lost revenue and wasted time. Reviewers report needing to contact customer service multiple times, often without resolution. They indicate that refunding clients or adjusting memberships is cumbersome, and the process can negatively impact their business finances. Users find the lack of transparency and control over cancellations a significant drawback.

Slow system performance

Coach

It is slow to load, over complicated app navigation, poorly streamlined.

60% of reviewers feel negative about WellnessLiving’s performance and speed. Users think the platform is slow to load, with lagging apps and frequent freezes impacting their ability to manage bookings and client interactions. Some reviewers say technical difficulties, such as slow page transitions and unresponsive features, are common during peak times. Reviewers report that mobile and admin apps are sluggish, and widgets can slow down websites. They indicate that slow support responses compound the frustration. Users find the lack of optimization and responsiveness a major inconvenience, making daily tasks less efficient and sometimes unreliable.

Problematic payment handling

President

Between my software, merchant processing, and branded app, it's a little difficult to follow the dollars.

63% of reviewers feel negative about WellnessLiving’s payment processing. Users think the platform’s merchant processor introduces hidden fees, slow deposits, and confusing billing practices. Some reviewers say payment options and discount codes don’t work reliably, leading to manual fixes and client frustration. Reviewers report difficulty reconciling accounts, delayed payments, and cumbersome fee structures. They indicate that credit card processing is expensive and often problematic, with issues affecting cash flow and business operations. Users find the payment system inconvenient, with frequent failures and a lack of transparency in transaction management.

Frequent technical glitches

owner

It was finally straightened out, but involved a lot of manual work on my part to get all 125 members information correct.*Customer support - it can take days to get a response to customer support inquiries, they quite often refer you to the support database (that is hit or miss) to search whether someone else has reported the same issue as you and can take quite a while to resolve issues.  

Owner, CEO, Founder

It was a waste of time even submitting issues to their customer support team as it would take days for a response and the response NEVER solved the problem.

71% of reviewers feel negative about WellnessLiving’s bugs and issues. Users think the platform experiences recurring glitches and errors, affecting daily operations and client interactions. Some reviewers say resolving technical problems is slow, with support often referring them to self-help resources or requiring extensive proof before addressing issues. Reviewers report that bugs disrupt scheduling, reporting, and basic functionality, sometimes requiring manual workarounds. They indicate that new features can introduce unintended problems, and inconsistent support responses make troubleshooting difficult. Users find the frequency and persistence of technical issues frustrating and time-consuming.

Versatile integration options

I love how WL seamlessly integrates with Mailchimp and zoom and our website.

88% of reviewers feel positive about WellnessLiving’s integrations. Users think the platform connects seamlessly with tools like Mailchimp, Zoom, and websites, enhancing their business workflows. Some reviewers say integrations with Reserve with Google and ClassPass are useful, though they wish for more options. Reviewers appreciate the ease of linking their business processes in one place, making operations more efficient. They indicate that recent additions, such as Zapier, expand functionality. Users report that integrated features simplify management and marketing, and they value the rewards program and online store capabilities as part of the integrated experience.

Continuous software enhancements

OWNER

It's been always very stable and I see day by day they keep improving the software, that make us feel comfortable that we can keep working with WellnessLiving.

93% of reviewers feel positive about WellnessLiving’s improvements. Users think regular updates and enhancements directly address their feedback, making the platform more efficient and productive for their businesses. Some reviewers say the company listens to suggestions and implements requested features, which helps them manage operations better. Reviewers appreciate that improvements are ongoing, often resulting in smoother workflows and resolving past issues. They find that the software evolves to meet their needs, and the AI help chat is seen as a notable upgrade. Users report feeling comfortable relying on WellnessLiving due to its commitment to progress.

Smooth transition experience

Studio Owner 

I was very nervous to switch software companies knowing what a large undertaking it may be, but it was extremely worth it!

91% of reviewers feel positive about switching to WellnessLiving. Users think the transition process is well-supported, with helpful onboarding and guidance from the support team. Some reviewers say moving from other platforms, like Mindbody, was less daunting than expected and ultimately worthwhile. Reviewers appreciate that the switch resulted in more efficient operations and better service. They indicate initial learning curves but note ongoing assistance made adaptation easier. Users report relief and satisfaction after switching, often mentioning improved business performance and not regretting their decision. They find the overall experience positive and recommend the change.

This Canadian scheduling and accounting app is interactive, highly supportive, and expertly tailored to meet the unique needs of small fitness studios like mine.

When setting up our membership model, we had aimed to create membership options with a constant, repeating duration of exactly 30 days, but were unable to do, as "days" was not a unit of measurement that we could select for Membership Durations.

Business Administrator

It is convenient being able to make payments through the app as needed, users can be put on a wait list, and it is great for marketing.

General Manager

Typically when you submit an issue ticket it goes nowhere, had to learn a loop hole and submit a ticket a different way for it to work but most times they don't have solutions.

Our clients find it easy to book classes, make payments, and manage their schedules, while on the owner side, the system provides robust tools for managing our studio operations efficiently.

I think the main complaint is that when our staff uses the elevate staff app sometimes changes are a little slow to show up on the schedule or the staff needs to refresh the app to get the change to show up.

Facilitator

This crew is available and personable and are committed to providing the tools we need to organize our services and provide a great experience for our members.

Manager

One of my favorite features is that you can message clients directly from within the platform- this has been huge for us in keeping communication organized and consistent!!!

Fitness trainer

What I like most about the WellnessLiving app is the simplicity, speed and convenience when booking fitness classes.

Wellness Living also does not have APIs that integrate with much of the popular software that allows you to market to clients (e.g. Class Pass) and it does not integrate with systems like Netgym which allow scheduling support. If money is an option, try them. But they are a short term solution.

Studio Founder and Owner

We offer 1:1 appointments, small group classes, and workshops and this robust software meets all of these scheduling needs.

We have a large number of offerings from Yoga, Pilates & Fitness classes on weekly direct debit, to national and international retreats and Yoga & Pilates Teacher Trainings.

Enabling 30-day membership durations would not have necessarily fixed this aspect, but it likely would've guaranteed the same amount of training opportunities (days) for every one of clients on a monthly basis

Owner CEO

Wellness Living does it all and helped me automate many parts of my business so I can spend more time with my staff and students all while providing quality customer service.

Owner and Operator

I finally found out that you need to give written notice at least 30 days prior to your contract expiration or you will automatically renew.

Pilates transformation expert

There were promises of a custom app to streamline the scheduling experience for my clients.

You can duplicate appointment types, but not calendar appointments.

WellnessLiving vs GlossGenius Comparison (2026)

WellnessLiving

GlossGenius

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives