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Vagaro vs WellnessLiving Comparison

Overview

Category Leaders

Vagaro is a web-based solution for salon, wellness and fitness center owners to promote their business, manage staff, book...

Category Leaders

WellnessLiving is an all-in-one online booking, resource scheduling, lead generation, and reporting solution for health and...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$25/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$59/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

2,012

385

68

18

30

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

5

4

3

2

1

161

35

12

8

14

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

Pros

We have been using Vagaro for a few years now. We have enjoyed the convenience, ease to operate, and love how our customers have enjoyed the friendly reminders and thank you's for their appointments.
The customer service reps, however, are generally pretty awesome and committed to resolving the issues.
Our guests love how easy it is to book online or from our branded mobile app, its easy to send marketing emails with great templates to choose from, and managing our inventory is a breeze.

Pros

This software is the most user friendly for the capabilities of the software. That stated, I was surprised that Wellness Living did an evaluation of my Website to improve its capabilities.
There are other advantages also such as email, reminders, thank you and simple yet powerful follow up tools that help to build relationship with customers.
There's also a Help Suite you can use to look up any particular situation. The features are awesome and the price point for all it is capable of is fantastic.

Cons

I feel totally lost, like a have no control over my life, I don't know when my next appointment is, who they are or what they're having done! it's awful.
Difficulty booking couples massages or multiple services, getting charged for services we didn't used to have to pay for and selecting correct profile when merging customers.
Daily deals are not listed the past two months. This month I got charged an extra $10 on my monthly charge with no notice.

Cons

Clients got frustrated paying money then their session counts wrong. Clients got frustrated because the app always had a glitch or wasn't working right.
This makes me VERY nervous. As someone who relies 100% on virtual services for revenue for their business during the pandemic this creates a lot of frustration for my clients and for me.
These 3 events that happened months apart from each other & the most frightening. Event 1, the reports were scrambled and did not reflect accurate data.
  • Vendor responds to reviews
  • Last review7 days ago
  • Vendor responds to reviews
  • Last review12 days ago

Key features

  • Total features179
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting
  • Activities Booking
  • Activity Dashboard
  • Activity Tracking
  • Address Book
  • Alerts/Notifications
  • Applications Management
  • Appointment Management
  • Appointment Scheduling
  • Archiving & Retention
  • Assessment Management
  • Attendance Management
  • Attendance Tracking
  • Auto-Responders
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Barcode / Ticket Scanning
  • Before & After Pictures
  • Belt Ranking Classification
  • Billing & Invoicing
  • Booking Management