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GetApp’s Integration Leaders in Help Desk Software
Find help desk software products that integrate best with other apps.
Software integrations form an indispensable part of the IT strategy of most businesses. Not only do they foster the seamless flow of information between applications, but they also boost process efficiency, increase data visibility, and consolidate various information sources.
When it comes to integration potential, all software solutions aren’t created equal. Some tools are clear winners and can integrate with a variety of solutions, while others integrate with only a handful.
Analyzing products specifically for their integration capabilities can be labor-intensive. To save you time, we compiled a report to help you access relevant integration data for help desk software.
We want to help you find a help desk tool with strong user-reported integration capabilities. We analyzed integration data for some of the highest-rated products on the market and compiled our findings into this report. (View the complete selection methodology for these products at the bottom of this page.)
Analysis performed May 2024*
The grid above showcases products with the highest integration scores based on user reviews on GetApp. (See the complete report methodology at the bottom of this page.)
On the grid, products are arranged in increasing order of their overall ratings (bottom to top) and integration scores (left to right). That means products higher up on the grid have higher overall ratings and products toward the right have higher integration scores. Therefore, products in the top right zone of the grid rank higher in overall ratings as well as integration scores compared to other products on the grid.
Most common app integrations
It can be challenging to figure out which tools a software product integrates with. Software providers may not explicitly mention this information on their product websites, or it may be buried on a webpage.
In this section, we look at the specific integration capabilities of GetApp’s Integration Leaders in help desk.
For these top-rated products, we’ve built a matrix table that shows which apps users most commonly say they integrate with each product. This allows you to compare how well our Integration Leaders in help desk play with popular apps such as Salesforce Platform, HubSpot CRM, Zoho CRM, OnePageCRM, Pipedrive, Slack, Zoom Workplace, Microsoft Teams, Google Workspace, WhatsApp, Jira, Confluence, Trello, Asana, and Smartsheet. We’ve divided these apps into the three categories that surfaced most often in user reviews: collaboration, CRM, and project management.
Collaboration: The table below highlights collaboration tools that integrate with the products featured in our Integration Leaders in help desk report. According to the data collected from user reviews—software users disclose the various apps they integrate each product with and other publicly-available sources—Slack, Zoom Workplace, Microsoft Teams, Google Workspace, and WhatsApp are the collaboration solutions most commonly integrated with help desk software and, therefore, have been used for comparison.
CRM: The table below highlights popular CRM tools that integrate with the products featured in our Integration Leaders in help desk report. According to the data collected from user reviews—software users disclose the various apps they integrate each product with and other publicly available sources—HubSpot CRM, Zoho CRM, Salesforce Platform, Pipedrive, and OnePageCRM are the CRM solutions most commonly integrated with help desk software and, therefore, have been used for comparison.
Project management: The table below highlights popular project management tools that integrate with the products featured in our Integration Leaders in help desk report. According to the data collected from user reviews—software users disclose the various apps they integrate each product with and other publicly-available sources—Jira, Confluence, Trello, Asana, and Smartsheet are the project management tools most commonly integrated with help desk software and, therefore, have been used for comparison.
Product profiles of Integration Leaders in help desk
Let’s dive into the profile of each Integration Leader to better understand their integration scores, what users say about them, the cloud platform they’re hosted on, and more.
We selected products for this article based on their average ratings between May 2022 - May 2024, which may differ from their current overall average ratings
Integration score: 3.53
Open API: No
Hosted platform: Publicly info not available
Integration platforms: Zapier, Pabbly, Integrately
User review excerpts
To help you understand how reviewers feel about Desku’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:
“II love that you have the option to choose what email platform you want to integrate if you don't want to use Desku mail.”
“Price, ease of use, good features, and integrations.”
“Its great and can integrate with connector apps to send tickets to other apps/crms.”
Integration score: 3.44
Open API: Yes
Hosted platform: Google Cloud
Integration platforms: Zapier
User review excerpts
To help you understand how reviewers feel about LiveAgent integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:
“With this platform's comprehensive feature set and integration with our other systems, we can provide significantly more efficient customer support than ever before.”
“LiveAgent is a great app that helps us to integrate with our Website to enable Live Chat option with our Website Visitors and Customers. Location Reporting is a very important feature in this tool.”
“It has lot of features yet is easy to use. Love the integration with social networks so I can manage all comments in one place.”
Integration score: 3.18
Open API: Yes
Hosted platform: AWS
Integration platforms: Zapier, Integrately, Zoho Flow
User review excerpts
To help you understand how reviewers feel about EngageBay CRM’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:
“Email marketing and CRM integration: The platform seamlessly integrates email marketing with customer relationship management, facilitating efficient communication.”
“This integration allows businesses to have a holistic view of their customer interactions and streamline their processes. Ease of use: Users have found EngageBay CRM to be intuitive and user-friendly.”
“EngageBay CRM is a web-based CRM solution that offers a wide range of features and integrations for various industries and workflows.”
Integration score: 3.10
Open API: Yes
Hosted platform: Microsoft Azure
Integration platforms: Zapier, Zoho Flow
User review excerpts
To help you understand how reviewers feel about the integration capabilities of Zoho Desk, here are some excerpts from the most positive user reviews on GetApp that mention integration:
“At Zoho Desk you can create a Web page to display your contact information. You can also create a Help Desk system that integrates with your existing Web site.”
“The integration of Zoho Desk was easy it didn't take us long to get the hang of it.”
“We use Zoho CRM too, then we can integrate both platforms to get all the customer's info ASAP. The Help Desk customization is very great.”
Integration score: 3.05
Open API: Yes
Hosted platform: Microsoft Azure
Integration platforms: Appy Pie, Tray.io, Portable.io, Zoho Flow
User review excerpts
To help you understand how reviewers feel about Atera’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:
“The integrations works well and is easy to deploy to machines from within Atera.”
“Flawless integration of RMM/managment/ticketing and other features. But a great pro is the license model: pay per agent instead of pay per device.”
“I love the integration of AI within the ticketing and scripting sides. It make everything easier to do and helps you out whenever you forget that one command to make progress.”
Integration score: 3.03
Open API: Yes
Hosted platform: AWS
Integration platforms: APIANT, Integromat, Zapier
User review excerpts
To help you understand how reviewers feel about Freshdesk’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:
"I like how simple is is to integrate with other Freshworks products, and how the Freshdesk marketplace offers numerous integration options with popular tools like Salesforce and Slack.”
“The most impactful features for us is the ability of it to track incidents via tickets. It was also easy for us to integrate it to our existing business processes.”
“Freshdesk also offers a range of integrations with other tools and services, such as CRM software and social media platforms, making it easy to manage customer support requests across multiple channels.”
Integration score: 2.95
Open API: Yes
Hosted platform: AWS
Integration platforms: Zapier
User review excerpts
To help you understand how reviewers feel about Tidio’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:
"Tidio is user friendly and easy to integrate with many 3rd parties applications, I found analytics tools very useful.”
“Tidio's powerful integration with social media marketing helps us reach more people who are interested in our products.”
“Amazing Integration - integrates with popular website builders like WordPress and Shopify, making it easy to add to your site.”
Integration score: 2.92
Open API: Yes
Hosted platform: AWS
Integration platforms: Zapier, Pabbly, Skyvia, Integrately
User review excerpts
To help you understand how reviewers feel about Intercom’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:
"This platform allowed us to automate many of our customer interactions, which helped me save time and resources, and the integration with other tools we already use was easy and seamless.”
“The integration with our app was better - We could use the intercom for chat and email support directly.”
“Highly recommended for systems and tools integration. If you use other platforms that need lead and sales generation, this might be the one you are looking for.”
Integration score: 2.88
Open API: Yes
Hosted platform: AWS
Integration platforms: Zapier, MuleSoft, Jitterbit
User review excerpts
To help you understand how reviewers feel about Salesforce Service Cloud’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:
"It helps with case management, omnichannel support, knowledge base, automation, analytics, and seamless integration capabilities for exceptional customer service all in one platform.”
“The integration between our phone system and Saleforce is very important because Saleforce safely stores all out customer information and we can track our performance.”
“APIs allow developers to create custom integrations. Very easy to use and user friendly platform to manage sales account, opportunities, leads.”
Integration score: 2.88
Open API: Yes
Hosted platform: AWS
Integration platforms: Zapier, Zoho Flow
User review excerpts
To help you understand how reviewers feel about Zendesk Suite’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:
"Best feature is the integration with other tools like Jira. Also real time notifications on emails make it handy to get great response time and the tracking of the ticket becomes very easy.”
“The Zendesk integration with Jira is extremely helpful for managing new support tickets within an existing or ongoing project.”
“Zendesk is a practical and easy to use tool and it is possible to put the logo and the colors of the company. It allows the integration of other software.”
Integration score: 2.88
Open API: Yes
Hosted platform: AWS
Integration platforms: ApiX-Drive, Skyvia, Integrately
User review excerpts
To help you understand how reviewers feel about Jira Service Management’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:
"Service requests management, Ease of requirements & issues management, with confluence integration even requirements and publishing docs become super easy.”
“With its powerful features, intuitive interface, and seamless integration with other Atlassian tools, it offers a comprehensive solution for managing customer requests and bugs.”
“Integration was fairly easy, we use Service Management alongside Confluence, BitBucket, and Jira Software and having it integrate with our Confluence Knowledgebase is really helpful.”
Integration score: 2.82
Open API: Yes
Hosted platform: AWS
Integration platforms: Zapier, Integrately
User review excerpts
To help you understand how reviewers feel about Bitrix24’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:
"Managing contact information can be done easily also to add the its integration features enchanted functionality and saves time.”
“It was easy to integrate into my business, and its capacity to scale was amazing. I really did enjoy using it although i think the flow of the user interface could be a bit better.”
“For us, this project management software has been the most comprehensive and powerful one we've ever used. Bitrix also provides simple integrations that can be implemented immediately.”
Integration score: 2.75
Open API: Yes
Hosted platform: Google and AWS
Integration platforms: Zapier, Integrately, Zoho Flow
User review excerpts
To help you understand how reviewers feel about Agile CRM’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:
"Lots of automation like contact upload, integration with Whatsapp, Facebook helped a lot.”
“It offers an intuitive interface, robust customization, advanced reporting, seamless integrations, powerful automation, mobile accessibility, and secure cloud storage.”
“Fantastic visual pipeline management is one of the key features that led me to Agile. The ability to integrate and sync with google contacts sets it far apart from other CRM's.”
Integration score: 2.71
Open API: No
Hosted platform: AWS
Integration platforms: Zapier, Integrately
User review excerpts
To help you understand how reviewers feel about Genesys Cloud CX’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:
"We were able to integrate with our CRM easily and fully in house.”
“What I like most is that is integrates all communication in one place, so we done have to invest in multiple softwares.”
“Great tool with new capability to integrate with HR systems.”
Integration score: 2.65
Open API: Yes
Hosted platform: AWS
Integration platforms: Integrately, Integromat, Zapier
User review excerpts
To help you understand how reviewers feel about Front’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:
"A great benefit, as well, is how easily you can integrate other software into their plug in feature.”
“This app is done for BtoC startup that want to manage lots of daily mails from customers. More over it's very easy to integrate other products through Apis.”
“Really useful as it allows you to integrate it with other apps and calendars.”
Integration score: 2.44
Open API: No
Hosted platform: AWS
Integration platforms: Zapier
User review excerpts
To help you understand how reviewers feel about Supportbench’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:
"Supportbench allows us to customize the setup as per our requirements. It integrates with a wide range of other tools, including popular CRMs, email clients, and social media platforms.”
“Because of the integrations instead of plug ins, I find Supportbench more effective than and other tools we have used.”
“I like how it fully integrates with other tools, rather than the plug-ins we use to use. Now we can pull everything in one system in real time.”
Methodology
GetApp Integration Leaders reports highlight top-ranked products based on ratings from end users. Products are scored on two dimensions: integration score and overall rating.
Integration score is calculated based on the sentiment of user reviews that describe a product’s integration capabilities, based on our proprietary assessment.
Overall rating score is calculated based on the overall user ratings for each product. Newer ratings are weighted more heavily.
Data sources include approved user reviews, public data sources, and data from technology vendors. Please refer to the GetApp Community Guidelines for more information.
To be eligible for inclusion in a category, a product must meet the following criteria:
Have at least 20 unique product reviews published on GetApp within 24 months of the start of the research process for a given report.
Achieve a minimum normalized overall rating (as of May 2024).
Have at least 10 unique product reviews that discuss the quality of that product’s integrations with other products.
Achieve a minimum positive sentiment score for reviews that describe integrations based on our proprietary assessment.
Show evidence of offering required functionality as demonstrated by publicly available sources, such as the vendor’s website.
*The matrix table shows each product’s integrations with the most commonly integrated apps cited by user reviews. The data in this table is supplementary and does not affect a product's qualification, scores, or placement on the Integration Leaders chart.
The data used in the matrix table was collected from user reviews; software users disclose the various apps they integrate each product with. Individual integration capabilities were not evaluated by the GetApp team. The data is believed to be accurate at the time of publication as it is shared by software users like you, but readers should note that vendors will continue to expand and change the integrations they offer over time. Our reports will be updated periodically, but will not change in real time, so new integrations reported in new user reviews may not be reflected in this report post-publication.
The review excerpts provided are based on what users liked about the integration functionality/ability of the product within 24 months of the start of the research process for a given report. Review excerpts are passages extracted from longer reviews written by verified reviewers. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. We are only highlighting excerpts with the highest positive sentiment scores in this document.
Excerpts represent user opinion and do not represent the views of, nor constitute an endorsement by, GetApp or its affiliates. Excerpts are not edited for clarity or grammar.
Note: At GetApp, we objectively select and rank products based on a methodology developed by our research team. Some vendors pay us when they receive web traffic, but this has no influence on our methodology.
We conducted this analysis based on reviews and ratings data as of date. In order to present the most up-to-date information, the product cards above show real-time ratings. Please note that this means the ratings value in the product card may not reflect the ratings value at the time of analysis.
The full text of the reviews excerpted is from published reviews on GetApp.com for the associated products on the date this content was published. GetApp makes no guarantee that the reviews will remain posted for the entire period this report is active.
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