CCC ONE Total Repair Platform Pricing, Features, Reviews & Alternatives

CCC ONE Total Repair Platform

Automotive repair and insurance claims management software

3.5/5 (16 reviews)

CCC ONE Total Repair Platform overview

What is CCC ONE Total Repair Platform?

CCC ONE is an automotive repair management software designed to help manufacturers, collision repairers, insurers, parts suppliers, and dealers manage customers, store operations, insurance claims, and more. The platform enables businesses to create repair estimates, shop for spare parts, connect with insurers, and automatically synchronize data across multiple mobile devices.

CCC ONE’s shop management functionality lets users design personalized workflows, define role-based permissions, create, assign, and prioritize tasks, and track the production schedule and progress using custom reports. Enterprises can embed the customer engagement feature into the existing websites to connect with customers, handle booking appointments and check-in/out, and measure satisfaction. Managers can also get quotes and prices for spare parts in real-time and connect with insurance providers via direct repair program (DRP) to manage claims and ensure compliance with insurers’ guidelines.

CCC ONE offers configurable dashboards, which let store owners define and track business goals and gain insights into inventory, production, work-in-progress, labor, and utilization of other resources via charts, graphs, analytics, and KPI metrics.
www.cccis.com

Pricing

Value for money
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Devices

Business size

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CCC ONE Total Repair Platform screenshot: CCC ONE labor dashboardCCC ONE Parts - Available now in CCC ONE™CCC ONE Total Repair Platform screenshot: CCC ONE parts dashboardCCC ONE Total Repair Platform screenshot: CCC ONE production schedule dashboardCCC ONE Total Repair Platform screenshot: CCC ONE work-in-progress dashboard
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CCC ONE Total Repair Platform user reviews

Value for money
Features
Ease of use
Customer support
  3.1
  3.5
  3.4
  3.1
Rob O.

CCC ONE and the IA connection

Used daily for 2+ years
Reviewed 2019-05-14
Review Source: Capterra

My overall experience has been both pleasant and positive! As I mentioned earlier, this program is the more widely used program in the collision industry. It has helped facilitate my marketing efforts solely because of this factor. It has also saved me a ton of time in pure estimate matching alone! I immediately experienced an increase in claims volume once I incorporated CCC ONE into the daily routine. I definitely encourage anybody that is on the fence about obtaining this software to go for it!

Pros
I first learned and used CCC ONE when I began working in the collision industry as a rookie estimator over 10years ago. It was easy to learn and use then and the trend continues! I left the body shop scene and became an IA a few years later. After struggling with alternative software I made the switch to CCC ONE and I have to admit that it is the most widely used and most common software in this industry. This is my absolute favorite part of the software! I deal with a lot of estimate matching and having this software has saved me countless labor hours that do not generate income. I also like the real-time updates that keep my figures current. Lastly, the assistance I get from tech support is top notch. Keep up the good work CCC ONE!

Cons
There aren't many things to say here but I do have one or two complaints. I have and pay for the RPS option which is to populate recycled parts for the vehicle I am writing. More than half of the time it does not populate any recycled parts for units I am writing even though they are common units, and common parts. This feature, when available, saves me a lot of time! At times, it will do an RPS search for items that do not qualify, such as a quarter panel clear protector which is a one-time use part (adhesive). Lastly, the program does a lot of 'thinking' when switching between screens and such. This however, may be related to my CPU and not the software specifically.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

A Robust All in One Solution For Your Repair Facility

Used daily for 2+ years
Reviewed 2021-02-06
Review Source: Capterra

Overall We've reduced redundant operations, increased labor productivity, and we now have a fantastic way to measure our shop's performance as well a the performance of our team members.

Pros
The best part has to be how easy it is to follow the vehicle progress through the facility. Especially helpful when you have multiple repairs going through your shop

Cons
The accounting end of the software has a ton of details. So be sure it's set up properly, otherwise you'll have a heck of a time balancing your books.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Kasey G.

bad customer service and very expensive

Used daily for 2+ years
Reviewed 2017-09-25
Review Source: Capterra

Pros
the tech guys are pretty great and honestly Icant think of any other PRO! I mean I have kept this for so long because I am a creature of nature and don't like change but it seems as if they have finally gave me a reason to change

Cons
way too expensive and if they want to change your bill in the middle of your contract they can and then tell you theirs nothing you can do about it after a small giggle *rude* .I have had this software for 30 years when it was something different and now the price keeps going up the company will put things on your account and then say that you signed a contract however the signature is not your signature nor is it anyone that works for your company!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Sue P.

Used as management system for body shop.

Used daily for 2+ years
Reviewed 2018-06-12
Review Source: Capterra

Export to Quickbooks and Excel very valuable. Ability to scan documents into each RO saves us so much time if we need to research old files.

Pros
Ability to export to Quickbooks to avoid double entry for accounting. Reports are good too. Ability to export to Excel also helpful.

Cons
System is complex and valuable but not very good training available on specific shop issues. I feel that we don't understand all the amazing things we could be doing if we knew how to better use the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Ken G.

CCC One delivers exactly what is promised

Used daily for 2+ years
Reviewed 2018-08-29
Review Source: Capterra

The software performs exactly as promised and is relied upon heavily by our shops. Any time there has been trouble, their technical support is quick to diagnose and repair the problem regardless of the cause.

Pros
Their software will interface with almost every vendor/supplier/insurance company on the market by using the EMS In / Out feature of their software.

Cons
No cons found in the 6 years we have run the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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CCC ONE Total Repair Platform pricing

Contact CCC Information Services for pricing details.

CCC ONE Total Repair Platform features

API
Activity Dashboard
Alerts/Notifications
Billing & Invoicing
Inventory Management
Inventory Tracking
Reporting/Analytics
Third Party Integrations

Customer Database (155 other apps)
Data Import/Export (129 other apps)
Discount Management (163 other apps)
Employee Management (181 other apps)
Gift Card Management (143 other apps)
Loyalty Program (182 other apps)
Mobile Access (159 other apps)
Multi-Location (217 other apps)
Order Management (225 other apps)
Point of Sale (POS) (259 other apps)
Reporting & Statistics (224 other apps)
Sales Reports (188 other apps)

Videos and tutorials

Additional information for CCC ONE Total Repair Platform

Key features of CCC ONE Total Repair Platform

  • Alerts/Notifications
  • Appointment Scheduling
  • CRM
  • Employee Scheduling
  • Inventory Control
  • Parts Management
  • Quotes / Estimates
  • Quotes/Estimates
  • Scheduling
  • VIN Decoder
  • VIN Lookup
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