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CCC ONE
Collision Repair Estimating and Management Software
CCC ONE Pricing, Features, Reviews and Alternatives
CCC ONE product overview
What is CCC ONE?
As vehicle technology evolves, so, too, does the technology that powers the collision repair industry. For nearly 40 years, shops have relied on CCC’s software to write more actionable estimates, connect more seamlessly with insurers and other P&C vendors, and streamline complex operations. Built from the ground up using technologies like artificial intelligence, machine learning, optical character recognition (OCR), and computer vision, CCC’s all-in-one solution helps shops keep pace with customers’ evolving expectations around speed, quality, and personalized digital experiences – from the moment an accident occurs until the moment the keys are returned.
Key benefits of using CCC ONE
• Business growth through digital connections to more insurance partners
• Customizable suite of services to meet shop’s specific needs
• Configurable KPI dashboards that allow shops to manage business how they wish
• Mobility from web- and app-based interfaces
• Ability to automatically update your customers via text message
• Electronic parts ordering from more than 4,000 parts suppliers
• Digital integrations that drive process efficiencies
Typical customers
Platforms supported
Support options
Training options
CCC ONE features
Functionality
4.3
/5
36
Total features
23
2 categories
Most valued features by users
Functionality contenders
CCC ONE users reviews
Overall Rating
4.2
/5
36
Positive reviews
81
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9/10
24
5
2
1
4
Overall rating contenders
Jose L.
Founder
Marketing and Advertising, self-employed
Review source
Transcript
Jose: My name is Jose. I'm the founder of a management consulting firm. I rated CCC ONE Total Repair...
Rob O.
Automotive, 1-10 employees
Used daily for 2+ years
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My overall experience has been both pleasant and positive! As I mentioned earlier, this program is the more widely used program in the collision industry. It has helped facilitate my marketing efforts solely because of this factor. It has also saved me a ton of time in pure estimate matching alone! I immediately experienced an increase in claims volume once I incorporated CCC ONE into the daily routine. I definitely encourage anybody that is on the fence about obtaining this software to go for it!
I first learned and used CCC ONE when I began working in the collision industry as a rookie estimator over 10years ago. It was easy to learn and use then and the trend continues! I left the body shop scene and became an IA a few years later. After struggling with alternative software I made the switch to CCC ONE and I have to admit that it is the most widely used and most common software in this industry. This is my absolute favorite part of the software! I deal with a lot of estimate matching and having this software has saved me countless labor hours that do not generate income. I also like the real-time updates that keep my figures current. Lastly, the assistance I get from tech support is top notch. Keep up the good work CCC ONE!
There aren't many things to say here but I do have one or two complaints. I have and pay for the RPS option which is to populate recycled parts for the vehicle I am writing. More than half of the time it does not populate any recycled parts for units I am writing even though they are common units, and common parts. This feature, when available, saves me a lot of time! At times, it will do an RPS search for items that do not qualify, such as a quarter panel clear protector which is a one-time use part (adhesive). Lastly, the program does a lot of 'thinking' when switching between screens and such. This however, may be related to my CPU and not the software specifically.
Megan G.
Automotive, 51-200 employees
Used daily for 2+ years
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CCC ONE is listening to their customers and seem to be developing and improving products.
Integrates easily with Quickbooks and other third party providers. There are many reports available to assist in better business practices.
Production schedule needs to improvement to assist high production facilities.Does not have a line item mapping feature that captures select words and codes appropriately, wording has to match 100%, which allows for a lot of human error.
Alex S.
Automotive, 51-200 employees
Used daily for 2+ years
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It is a requirement by many DRP's, which is why we have the software.
Building an estimate is overall straight forward.
Often find that newer vehicles (Current year or following) are not recognized in the system. Ease of locating additional operations is non-existent. When diagrams are shown, they should be interactive (Ex: clicking on a part diagram, should expand that part/make it larger and give the parts description and/or part number).
Jillian K.
Automotive, 51-200 employees
Used daily for 1-2 years
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Having the ability to view real time parts and pricing at your fingertips. Completing estimates accurately in a timely manner allows for customer appreciation.
CCC ONE can be used anywhere on all my devices.. I love being able to grab my phone and start an estimate standing outside by a damaged vehicle and customer.
Nothing I least enjoy, because there is a lot more to learn about the program.
Tracy D.
Automotive, 11-50 employees
Used daily for 2+ years
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CCC ONE estimating and management system are the most highly used in the collision repair industry, with over 80% market share. The software is packed with features to help a collision repair shop manage everything from first customer contact throughout the repair process.
While there is always room for improvement, CCC does a great job continually updating its software and listening to the voice of the customer to make it better and better.
CCC ONE FAQs
CCC ONE has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does CCC ONE support?
CCC ONE supports the following languages:
English
Q. Does CCC ONE support mobile devices?
CCC ONE supports the following devices:
Android, iPad, iPhone
Q. Does CCC ONE offer an API?
Yes, CCC ONE has an API available for use.
Q. What level of support does CCC ONE offer?
CCC ONE offers the following support options:
FAQs/Forum, Phone Support, Knowledge Base, Email/Help Desk
Common CCC ONE comparisons
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