CCC ONE Features

CCC ONE

Automotive repair and insurance claims management software

3.4/5 (15 reviews)

CCC ONE Feature Summary

  • Alerts/Notifications
  • Appointment Scheduling
  • CRM
  • Employee Scheduling
  • Inventory Control
  • Parts Management
  • Quotes / Estimates
  • Quotes/Estimates
  • Scheduling
  • VIN Decoder
  • VIN Lookup

Competitor Feature Comparison

API
Activity Dashboard
Activity Tracking
Analytics
Appointment Management
Automated Scheduling
Automatic Notifications
Billing & Invoicing
Booking Management
Claims Management
Client Management
Configurable Workflow
Cost Estimating
Customer Experience Management
Customer History
Dashboard Creation
Engagement Analytics
Equipment Tracking
Estimating
Goal Setting / Tracking
Inventory Management
Inventory Tracking
Job Tracking
Maintenance Scheduling
Mobile Workforce Control
Performance Metrics
Price Management
Prioritizing
Progress Tracking
Quote Management
Real Time Reporting
Repair Tracking
Role Management
Role-Based Permissions
Rules-Based Workflow
Task Management
Task Planning
Task Scheduling
Task Tracking
Third Party Integration
Usage Tracking
User Defined Attributes
User Management
User Photos
Visual Analytics
Work History
Work Order Management
Workflow Management
Workstation Tracking
Learn moreCompare App
API
Activity Dashboard
Activity Tracking
Analytics
Appointment Management
Automated Scheduling
Automatic Notifications
Billing & Invoicing
Booking Management
Claims Management
Client Management
Configurable Workflow
Cost Estimating
Customer Experience Management
Customer History
Dashboard Creation
Engagement Analytics
Equipment Tracking
Estimating
Goal Setting / Tracking
Inventory Management
Inventory Tracking
Job Tracking
Maintenance Scheduling
Mobile Workforce Control
Performance Metrics
Price Management
Prioritizing
Progress Tracking
Quote Management
Real Time Reporting
Repair Tracking
Role Management
Role-Based Permissions
Rules-Based Workflow
Task Management
Task Planning
Task Scheduling
Task Tracking
Third Party Integration
Usage Tracking
User Defined Attributes
User Management
User Photos
Visual Analytics
Work History
Work Order Management
Workflow Management
Workstation Tracking
Visit WebsiteCompare App
API
Activity Dashboard
Activity Tracking
Analytics
Appointment Management
Automated Scheduling
Automatic Notifications
Billing & Invoicing
Booking Management
Claims Management
Client Management
Configurable Workflow
Cost Estimating
Customer Experience Management
Customer History
Dashboard Creation
Engagement Analytics
Equipment Tracking
Estimating
Goal Setting / Tracking
Inventory Management
Inventory Tracking
Job Tracking
Maintenance Scheduling
Mobile Workforce Control
Performance Metrics
Price Management
Prioritizing
Progress Tracking
Quote Management
Real Time Reporting
Repair Tracking
Role Management
Role-Based Permissions
Rules-Based Workflow
Task Management
Task Planning
Task Scheduling
Task Tracking
Third Party Integration
Usage Tracking
User Defined Attributes
User Management
User Photos
Visual Analytics
Work History
Work Order Management
Workflow Management
Workstation Tracking
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Mobile apps

iOS App


3,111 reviews

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


0 reviews

CCC ONE Feature Reviews

13 reviewers had the following to say about CCC ONE's features:

Peter Buchanan

Best in the Business

2016-04-06

I also use CCC One Touch for mobile estimating which makes our business stand out from the rest who still use clipboards and cameras to write estimates.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
DAVID VISETH

Best estimating software!

2019-02-02

Pros

Also it has a bunch of valuable reports.

Cons

I don't like how picky it is when you are trying to merge an assignment, they should loosen up the search parameters when trying to merge files.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Sue Pflefka

Used as management system for body shop.

2018-06-12

Export to Quickbooks and Excel very valuable. Ability to scan documents into each RO saves us so much time if we need to research old files.

Pros

Ability to export to Quickbooks to avoid double entry for accounting. Reports are good too.

Cons

System is complex and valuable but not very good training available on specific shop issues. I feel that we don't understand all the amazing things we could be doing if we knew how to better use the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Jason King

I'very used this software for several years now and the price keeps keeping higher and higher.

2018-01-02

Pros

It is user friendly and gives access to all vehicle data, but this data is also available through most other estimating software programs at much lower costs.

Cons

Buyer Beware ....This company uses one sided contracts to lock their customers into agreements where they can and do increase their rates.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Greg Campigli

Poor support

2019-03-14

Very poor support after purchase

Pros

All of my other management system there reps come by 3 to 4 times per year to try and help us with problems.

Cons

You must go to three differnt views to get all the information you need to get thinks done

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Shelby Hendrickson

Do not use CCC or carwise

2019-03-29

Use any other platform besides CCC

Pros

There's nothing I like about CCC and carwise. Customer service is a joke

Cons

Customer service is absolutely horrible and carwise is the most unfair review site possible.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Ken G

CCC One delivers exactly what is promised

2018-08-29

The software performs exactly as promised and is relied upon heavily by our shops. Any time there has been trouble, their technical support is quick to diagnose and repair the problem regardless of the cause.

Pros

Their software will interface with almost every vendor/supplier/insurance company on the market by using the EMS In / Out feature of their software.

Cons

No cons found in the 6 years we have run the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Rob Ortega

CCC ONE and the IA connection

2019-05-14

As I mentioned earlier, this program is the more widely used program in the collision industry.

Pros

I first learned and used CCC ONE when I began working in the collision industry as a rookie estimator over 10years ago. It was easy to learn and use then and the trend continues!

Cons

More than half of the time it does not populate any recycled parts for units I am writing even though they are common units, and common parts. This feature, when available, saves me a lot of time!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Bob Hardy

Very unreliable

2019-10-26

Very below average

Pros

Not much to list but the ease is for sure there but no substanCe

Cons

The entire program is not very Accurate to .y standards

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No
Read more
George Ashwell

Best auto program

2019-03-14

Pros

That everyone at our shop iOS or android can download the mobile app and have it with us at all times.

Cons

Sometimes it lags but once restarted it will work. Sometimes pictures don’t turn out so we have to retake them but other than that the app is great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Thomas Meyers

There's a reason 80% of the industry uses this software. And I've surveyed about 200 appraisers.

2017-05-24

Accurate estimates, 4 insurance companies put me on direct assignment.

Pros

This software contains data needed for the most simple repair. And the cross-reference with estimating guides just educates you further. If you want to back up your marketing with effective estimates and productivity, start here.

Cons

And like other programs, sometimes it takes 5 minutes to find a fender molding or pillar molding.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kasey Graham

bad customer service and very expensive

2017-09-25

Pros

the tech guys are pretty great and honestly Icant think of any other PRO! I mean I have kept this for so long because I am a creature of nature and don't like change but it seems as if they have finally gave me a reason to change

Cons

way too expensive and if they want to change your bill in the middle of your contract they can and then tell you theirs nothing you can do about it after a small giggle *rude* .I have had this software for 30 years when it was something different and now the price keeps going up the company will put things on your account and then say that you signed a contract however the signature is not your signature nor is it anyone that works for your company!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Construction company, 201-500 employees)

Best auto repair tool there is.

2018-03-14

Pros

Best auto repair tool there is. Much easier to use than its competitors.

Cons

Support can be a little hard to get through to. Could stand to update even sooner in the year. Highly recommend.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more