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Lightspeed Retail vs AIM Comparison (2026)

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3.8

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Good recommendations?

Lightspeed Retail

AIM

Overview

Lightspeed is a unified point of sale and payments platform designed for retail, restaurant, and golf course businesses. The software offers inventory management, omnichannel sales capabilities, real-time reporting, and integrated payment processing. It includes features such as cloud-based operations, API connectivity for third-party integrations, wholesale buying tools, and multilocation support for businesses operating across multiple sites.

AIM offers retailers a way to manage inventory, customers and sales but also offers fully integrated add-on modules such as Accounts Payable & General Ledger, Purchase Orders, Repair & Service, Lesson/Appointment Scheduling & Billing, Short Term Rentals, Rent & Sales Contracts, and much more.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

109

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

995

One-time payment

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.0

976

585

160

124

Value for money

Ease of use

Features

Customer support

70%

would recommend this app

4.1

198

101

Value for money

Ease of use

Features

Customer support

72%

would recommend this app

Pros

“I have already ordered hardware for a new POS system and will be discontinuing use of Shopkeep by Lightspeed, despite having almost a full year of prepaid service remaining.”

Elissa S.

Owner

“A sudden "policy change" and now we're getting a additional $400 per month charge on top of our subscription fee until we switch to their merchant card service. ”

Matt C.

Pres

“I also had to get a separate plugin (from a 3rd-party) in order to fully get my POS and website to sync.”

Carleton T.

Admin

Pros

“Be prepared to watch a lot of videos to learn how to set up and use AIM. ”

Joe R.

Owner

“That being said, the version we are currently using is not online integrated as far as the lesson module goes. If that has changed with the newer version, then I have no cons”

Katie J.

School Director

“The AIM team is generally responsive to our requests though we do tend to have issues due to the large database size that difficult to diagnose.”

Carolyn B.

Special Projects Manager

Cons

“After explaining the situation and providing written proof of what had been promised to me, [sensitive content hidden] assured me that the fee would be credited back to my account and that it wouldn’t be charged again until the end of my subscription term in May. If we don’t sign up with them for credit card processing before May, they will continue to charge us $ 930 per month for not processing with them. While the issue was eventually resolved as far as crediting us the $ 930, (after significant delays and frustration), the experience left a bad taste.”

Giuliana F.

co owner

“I’m now out over $2,000 for IT fees, paying more than $300 per month for a service that wasn’t what I was promised, and I’m now looking for a new POS system, because we do not want to process with them because of the bad reputation that they have with the credit card processing. ”

Giuliana F.

co owner

“I have spent hours on chat and phone support, trying to come up with a solution to an outdated machine that does not connect/stay connected.”

Elissa S.

Owner

Cons

“The Vortx web platform that integrates with AIM comes with a lot of limitations & the custom report tool is difficult to use. ”

Bill B.

Sales

“The worst part about this POS was the set up. Although I believe that is mostly the fact that we were transferring information from a system that was very VERY old and outdated system. But the service team was there for me whenever I had questions; and boy I had a lot of them.”

Emily R.

Retirement Plan (Front Room Manager)

“The fact that I was charged for software and data transfer and received software without data transfer so it is useless.”

Adam B.

President