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MassageBook vs ClinicSense Comparison

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Overview

Category Leaders

MassageBook is a business management solution designed to help massage therapists automate processes related to appointment...

Category Leaders

ClinicSense is a practice management solution designed to help practitioners manage appointment scheduling, email reminders,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

20

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

39

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

359

5

4

3

2

1

288

49

14

1

7

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

4.8

512

5

4

3

2

1

433

70

7

0

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

And the rest I do with MassageBook. There is no other platform for me. I also LOVE that when I have a question, I get a live person on the phone who is patient, knowledgeable, polite and kind.
My overall experience has been very good. Customer support is excellent and MassageBook is definitely customer friendly.
My clients frequently comment on the ease of use and their appreciation for the appointment reminders. I also like the fact That I can control so many settings and features.

Pros

I like the ease of use, the reminders are great and the system of communications is very good too. My clients are well informed about their appointments and invoices.
I love everything about this software. I am not the greatest when it comes to computers and Clinic sense was super easy and user friendly.
I was particularly impressed with how quickly and seamlessly the team made important updates to help us integrate new Covid-19 protocols and procedures.

Cons

The more services a client has to choose from, the more confusing it can be. I also don't like that you have to opt-out of them marketing to our own clients for us.
The extra charges on the merchant for membership I think it is too much.
I don't like that the Add-on feature will not add TIME to a service. This has been addressed to MassageBook by a lot of therapists, and they have no plans to change it.

Cons

Some clients are missing the text reminders I pay for and therefore miss visits which is costly. The operators of the system do try to fix glitches expediently.
The mobile app is not the easiest to use and I’ve had a few issues with clients emails not working.
This may sound petty, but the invoices you get out of the system look like they were designed by a frustrated teenager. They don't look professional at all, which is a shame.
  • Vendor responds to reviews
  • Last review4 days ago
  • Vendor responds to reviews
  • Last review12 days ago

Key features

  • Total features64
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Before & After Pictures
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Case Notes
  • Charting
  • Client Database
  • Client Management
  • Client Portal
  • Compliance Management
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Security
  • Debit/Credit Card Processing
  • Discount Management
  • Document Management
  • Document Storage
  • Document Templates
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Reminders
  • Employee Management
  • Event Scheduling
  • Financial Management
  • For Chiropractors
  • For Healthcare
  • For Medical Spas
  • For Occupational Therapists
  • For Physical Therapy
  • For Podiatrists
  • For Salons and Spas
  • Forms Management
  • Gift Card Management
  • HIPAA Compliant
  • Healthcare Compliance
  • In-Person Payments
  • Inventory Management
  • Invoice Management
  • Loyalty Program
  • Marketing Automation
  • Medical History Records
  • Mobile Access
  • Mobile Alerts
  • Multi-Location
  • Multiple User Accounts
  • Online Booking
  • Online Intake Forms
  • Online Payments
  • Order Management
  • Patient Intake
  • Patient Management
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Performance Metrics
  • Physician Scheduling
  • Point of Sale (POS)
  • Practice Management
  • Progress Notes
  • Progress Reports
  • Progress Tracking
  • Promotions Management
  • Ratings/Reviews
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Scheduling
  • Recurring Appointments
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Rescheduling
  • Role-Based Permissions
  • SMS Marketing
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • Sales Reports
  • Scheduling
  • Self Service Portal
  • Social Media Integration
  • Staff Management
  • Surveys & Feedback
  • Task Scheduling
  • Template Management
  • Third-Party Integrations
  • Transaction History
  • Treatment Planning
  • Website Integration
  • Total features109
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Before & After Pictures
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Case Notes
  • Charting
  • Client Database
  • Client Management
  • Client Portal
  • Compliance Management
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Security
  • Debit/Credit Card Processing
  • Discount Management
  • Document Management
  • Document Storage
  • Document Templates
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Reminders
  • Employee Management
  • Event Scheduling
  • Financial Management
  • For Chiropractors
  • For Healthcare
  • For Medical Spas
  • For Occupational Therapists
  • For Physical Therapy
  • For Podiatrists
  • For Salons and Spas
  • Forms Management
  • Gift Card Management
  • HIPAA Compliant
  • Healthcare Compliance
  • In-Person Payments
  • Inventory Management
  • Invoice Management
  • Loyalty Program
  • Marketing Automation
  • Medical History Records
  • Mobile Access
  • Mobile Alerts
  • Multi-Location
  • Multiple User Accounts
  • Online Booking
  • Online Intake Forms
  • Online Payments
  • Order Management
  • Patient Intake
  • Patient Management
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Performance Metrics
  • Physician Scheduling
  • Point of Sale (POS)
  • Practice Management
  • Progress Notes
  • Progress Reports
  • Progress Tracking
  • Promotions Management
  • Ratings/Reviews
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Scheduling
  • Recurring Appointments
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Rescheduling
  • Role-Based Permissions
  • SMS Marketing
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • Sales Reports
  • Scheduling
  • Self Service Portal
  • Social Media Integration
  • Staff Management
  • Surveys & Feedback
  • Task Scheduling
  • Template Management
  • Third-Party Integrations
  • Transaction History
  • Treatment Planning
  • Website Integration

Integrations

  • Total integrations4
  • Adobe Commerce
  • DoorDash
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Shopify
  • Stripe
  • Twilio
  • Wix
  • WooCommerce
  • WordPress
  • Worldpay
  • Xero
  • Zapier
  • authorize.net
  • Total integrations4
  • Adobe Commerce
  • DoorDash
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Shopify
  • Stripe
  • Twilio
  • Wix
  • WooCommerce
  • WordPress
  • Worldpay
  • Xero
  • Zapier
  • authorize.net