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MassageBook Logo

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Massage practice management solution

(5)

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MassageBook Pricing, Features, Reviews and Alternatives

MassageBook FAQs

Q. What type of pricing plans does MassageBook offer?

MassageBook has the following pricing plans:
Starting from: $20.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of MassageBook?

MassageBook has the following typical customers:
Freelancers, Small Business


Q. What languages does MassageBook support?

MassageBook supports the following languages:
English


Q. Does MassageBook support mobile devices?

MassageBook supports the following devices:
Android, iPad, iPhone


Q. Does MassageBook offer an API?

No, MassageBook does not have an API available.


Q. What other apps does MassageBook integrate with?

MassageBook integrates with the following applications:
Square Payments, Stripe, Meta for Business, Google Calendar


Q. What level of support does MassageBook offer?

MassageBook offers the following support options:
FAQs/Forum, Email/Help Desk, Chat, Phone Support

MassageBook product overview

Price starts from

20

Per month

Flat Rate

What is MassageBook?

MassageBook is a web-based business management solution designed to help massage therapists automate processes related to appointment scheduling, email marketing, and customer loyalty. Teams can use the website builder to streamline directory listing, online booking, gift certificates, and reviews.

Key benefits of using MassageBook

  • MassageBook offers a scheduling calendar, which lets businesses manage client appointments and track details about allergies, medications, and SOAP notes in the database, ensuring an improved client experience.

  • An integrated marketing module allows massage centers to attract new clients and retain existing ones by creating template-based holiday sales or gift certificates.

  • MassageBook includes a website builder, which enables businesses to create SEO-enabled web pages and convert visitors into customers by displaying services on an online interface.

  • Through integration with various payment processing applications, MassageBook lets service providers accept various forms of payments including credit cards, gift certificates, and FSA cards directly on websites or during checkout.

  • With multi-staff management capabilities, administrators can handle the availability of in-call, outcall, and on-call employees and email clients about changes in schedules from within the platform.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Email/Help Desk
    Chat
    Phone Support

    Training options

    Live Online
    In Person
    Documentation
    Webinars
    Videos

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    Why am I seeing this?

    MassageBook pricing information

    Value for money

    4.7

    /5

    360

    Starting from

    20

    Per month

    Flat Rate

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    MassageBook features

    Functionality

    4.4

    /5

    360

    Total features

    64

    3 categories

    Most valued features by users

    Inventory Management
    Reporting & Statistics
    Activity Dashboard
    Alerts/Notifications
    Third-Party Integrations
    Order Management
    Multi-Location
    Point of Sale (POS)

    Functionality contenders

    MassageBook users reviews

    Overall Rating

    4.7

    /5

    360

    Positive reviews

    94

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.15/10
    Rating distribution

    5

    4

    3

    2

    1

    289

    49

    14

    1

    7

    Pros
    And the rest I do with MassageBook. There is no other platform for me. I also LOVE that when I have a question, I get a live person on the phone who is patient, knowledgeable, polite and kind.
    My overall experience has been very good. Customer support is excellent and MassageBook is definitely customer friendly.
    My clients frequently comment on the ease of use and their appreciation for the appointment reminders. I also like the fact That I can control so many settings and features.
    Cons
    The more services a client has to choose from, the more confusing it can be. I also don't like that you have to opt-out of them marketing to our own clients for us.
    The extra charges on the merchant for membership I think it is too much.
    I don't like that the Add-on feature will not add TIME to a service. This has been addressed to MassageBook by a lot of therapists, and they have no plans to change it.

    Overall rating contenders

    HB
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    Hannah B.

    Massage Therapist

    Health, Wellness and Fitness, self-employed

    Review source

    Overall Rating

    Love this program, have used since the beginning

    Reviewed 2 years ago

    Transcript

    Hannah: Hi, my name is Hannah. I'm a massage therapist and I give MassageBook a rating of five out of...

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    Kerron M.

    Training Specialist

    Telecommunications, 201-500 employees

    Review source

    Overall Rating

    My clients love MassageBook! I Love MassageBook!

    Reviewed 4 years ago

    Transcript

    Kerron M. : My name is Kerron and I'm a massage therapist. My one to five rating for MassageBook would...

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    Erin V.

    Health, Wellness and Fitness, self-employed

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Pretty Impressed!

    Reviewed 2 years ago

    I am setting up my private practice to be a little more official. I tried massagebook a few years ago when I wanted to focus on mobile massage, but ended up too busy at the spa to really get it off the ground. I just updated my profile, and now I am prepared to work for myself, and customize my business offerings, with the help of this software.

    Pros

    Everything was so simple to set up. Just follow prompts and add your info. I was a little confused here and there, but that has more to do with me than the software. I was able to accomplish so much in a short time. I was also able to add payment methods. I feel organized and prepared to share my profile now.

    Cons

    The only trouble I had was resolved super quick using the chat option. I was testing out booking through the webpage, from a client perspective. The option for add ons did not show up at the same point as services. I double and triple checked my profile and set up at this point. Everything seemed fine. But I thought the add ons could be listed along with the service options from the booking angle. I started a chat, and the rep was able to reassure me that if I moved along in the booking a bit more, that all of my add ons would be available. She was right and I stress panicked for no reason. She was super nice though. Ultimately, I'm glad that was my only hang up. I am familiar with how it shows up now.

    LN
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    Luke N.

    Health, Wellness and Fitness, self-employed

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Long time user

    Reviewed 5 months ago

    Overall the experience has been good. It is easy to use and the tech support is good. Slow on improvements and upgrades to release fixes and new features due to the size of the company. However, the package of features offered for the price can't be beat and far out weighs the lag time on new releases for me. I have easily been able to run my practice with this software when I was doing mobile massage and now that I am fully in office. They offer an unbeatable product that creates my website, online booking, sells gift certificates online, tracks packages/memberships, client database, email and text reminders, online intake forms, sales reports, their online reviews engine has generated nearly 200 reviews for me effortlessly, etc. Can't imagine running my business without MB.

    Pros

    Software created specifically for MASSAGE THERAPISTS. Not a spa, gym, or appointment based business. It is an all in one platform. It provides tons features that you can't beat the price and simplicity of it all. I have shopped around and compared every option for a small massage therapy practice and this platform is by far the best deal for what you pay. It is pretty efficient and simplifies things for me. The live tech support is great. To get everything they offer I would have to use multiple platforms and pay more than double the price. The intake forms are missing in most of the competitors platforms which is a huge issue for me. I use MB for 90% of my business plus Quickbooks for accounting.

    Cons

    When there is a bug in the software, it takes a long time for them to fix it. They will try to fix it fast and provide work arounds but they aren't a huge company so it takes them a while to release updates to fix things. The caveat to this is I haven't ran into a bug that really effected my day to day work enough to make me switch software companies. I have been happy enough with the software to patiently wait for them to get the bug worked out. However, it can be frustrating when it takes a while for them to fix things. If they could speed up the releases and bug fixes that would make the software truly remarkable.

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    Keith P.

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    Great features and functionality for a new therapist but... Experienced therapists it's lacking

    Reviewed 7 years ago

    The free version of the software is packed full of front line features including preset website, easy scheduler features and basic soap notes. Customer Services is eager to listen and the software is evolving. Does have some reporting capabilities and keeping track of clients is typical of online booking software. Overall, for a new therapist of for someone that is taking their business to an online scheduler it is useful.

    Pros

    If you are a new therapist or just now going online with your scheduler this software is a nice start. Clean slick interface designed for the therapist that doesn't have much experience with business operations. Typical online scheduler with a few embedded features that can help. Easy front end features that you can use to get up in running quickly. Customer support is always friendly and seems to listen which is a huge plus. It comes with a preset website and if you want to take credit cards and gift cards they have teamed up with Stripe online processing. You can embed massage book into your social media accounts to take appointments as well as start and maintain email campaigns.

    Cons

    Key back office features cannot be customized and lack user friendly capabilities . Still have to get out the adding machine. NO VOID Button! Features are preset and the idea behind customizing your in take forms, soap notes, and website are very, very limited for the price of premium subscription. Furthermore, the premium price relays very heavily on emails. Text reminders are okay but you...

    gc
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    gerry c.

    Health, Wellness and Fitness, self-employed

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    MassageBook is close to Perfect

    Reviewed 3 months ago

    The absolute best value for the money. Those who put the platform together really thought it all through splendidly.

    Pros

    Customer support team. when I call the support team number, I am speaking with an intelligent person within minutes and often within seconds. Rare these days to get such perfect support.

    Cons

    Not a dislike really, but the platform does take a while to learn all the ins and outs. for example I only just found out that the business hours you set are NOT the hours clients can book online -- and people were booking outside of my normal business hours well into the evening which I didn't want. I figured out this was because i didn't know I had to align my hours as an available massage therapist with the business hours.

    AG
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    Amy G.

    Alternative Medicine, self-employed

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Massagebook makes me $

    Reviewed 6 months ago

    They're friendly and helpful and responsive and everything is super easy to set up. I feel like they held my hand the whole way through.

    Pros

    Appt reminders and email campaigns are money makers for me.

    Cons

    Wish I could add a blog to the free website that comes with it. And would like an option to set up remote services like Reiki over Zoom. But those are just minor compared to everything else I get.

    Vendor response

    Hey Amy! We LOVE having you on board! Thanks for the great review and for sharing all of the little (and big!) ways that MassageBook has helped your practice. We look forward to continuing to develop the features and solutions that providers like you need to run their practice. Have an amazing day!

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