MassageBook Pricing, Features, Reviews & Alternatives

MassageBook

Massage practice management solution

4.67/5 (184 reviews)

MassageBook overview

What is MassageBook?

MassageBook is a web-based business management solution designed to help massage therapists automate processes related to appointment scheduling, email marketing, and customer loyalty. Teams can use the website builder to streamline directory listing, online booking, gift certificates, and reviews.

Key features of MassageBook include client management, point of sale (POS), loyalty program, employee scheduling, treatment packages, performance metrics, financial management, and a client database. It offers client intake forms and SOAP notes, allowing users to maintain client records with information about anatomy and physiology. The platform comes with a secure database, which enables businesses to track the medical history of customers whilst maintaining compliance with HIPAA guidelines.

MassageBook lets users create custom deals for any service combinations and share promotions via email, social media, business websites, and the MassageBook Directory. Teams can set business rules to define service cities and areas to accept outcall appointments as per individual requirements.
www.massagebook.com

Pricing

Starting from
$7.50/month
Pricing options
Free
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

B@5278fb36
MassageBook screenshot: MassageBook practice managementMassageBook: The Personal StoryMassageBook screenshot: MassageBook SOAP notesMassageBook screenshot: MassageBook promotionsMassageBook screenshot: MassageBook electronic signature captureMassageBook screenshot: MassageBook client profile

MassageBook user reviews

Value for money
Features
Ease of use
Customer support
  4.7
  4.4
  4.5
  4.7
David O.

Just What I Need To Manage My Practice

Used daily for 2+ years
Reviewed 2019-01-31
Review Source: Capterra

I think that Massagebook really - and quite brilliantly - crosses the chasm that is often never, truly crossed by many companies out there: they connect the ever-ellusive Benefits of [a] Service with its Features. They are massage therapy practitioner-centric - we are their Clients (as well as their Customers) - delivering functional, beautiful, intuitive, and comprehensive services that are needed and desired most by massage therapy practitioners. I stay because I feel like they have and continue to develop the software Just For Me. I like that :D

Pros
Massagebook is a complete software solution for my sole-proprietorship - detailed reports and appropriate and sane-levels of engagement with my clients are both built into Massagebook, two very important aspects of running my business. Their mobile-accessibility - for both business-owner and its customers - is impeccable. The marketing and promotional components are integrated very well into the CMS function. Their payment portal only gets better and better - rates are fair, Referral Fees (from MB-domain-originated promotion, of which I have garnered several New customers) are nominal. Their business Goals of making things "easy" is apparent in their Customer Service: knowledgeable, persistent, easily- and readily-accessible, and in the new Features they roll out on a regular basis. The cost for their service is definitely worth paying - basically: it pays for itself in the time & money it saves me doing it "the old way". I feel like everyone at Massagebook cares about the success of my massage therapy practice - from the regular emails from rep and the Massagebook Team to their blogs about How To maximize the use and benefits of the software to make my practice management Better, I learn more and more not only How to use the software, but also Why. They've really nailed down Delivering Value, and I am a loyal customer because I know they're interaction with me as a customer helps me be a better massage therapist AND businessperson.

Cons
As with most software subscriptions out there, there are features that I could use more of in my practice - but Massagebook is ALWAYS working to make the current ones Better and develop new ones for the benefit of the majority of its users. Over the 5 years I've been with Massagebook, they always seem to come through, albeit at the cost of time. I will always wish for a Perfect Product, and the Massagebook Team has and will always rise to the challenge by hearing my suggestions and requests and moving toward a more-efficient and easy software to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Linda F.

Excellent Platform

Used daily for less than 6 months
Reviewed 2020-10-30
Review Source: Capterra

People are finding me with MassageBook compared to the other platform I used. Getting more new people emailing who weren't referred by others. The ease and flow of navigation is great, getting technical things faster. I'm totally happy with MassageBook and would recommend it to any healthcare professionals looking for a booking system and website for their business.

Pros
Ever since I started using MassageBook I found it so easy to navigate through, way better than the other platform I was using. The price is half of what I was paying with the other and I'm impressed as how lovely the website looks. The chat online for questions is amazing! I get questions answered right away during business hours and everyone I've talked to is friendly and helpful, with my old platform this wasn't an option and I'd have to wait a day to get an email response, or worse by phone never got a call back since the pandemic hit.

Cons
When I first check out a patient and send receipt it doesn't go through and need to go back to the appointment and resend.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jesse R.

The Best Out There That I Know Of

Used daily for 2+ years
Reviewed 2021-04-02
Review Source: Capterra

Excellent! Their strong points more than make up for their weak ones and hopefully the weak ones will get fixed soon.

Pros
I have been using Massagenbook now for over two years and I love it! There are so many features and the price is almost too good to be true. It is easy to use, the customer support is great and it has almost all of the major features that I want. I would recommend it to anyone.

Cons
I don't like that when a customer types in their address, that it doesn't allow them to type it in directly but makes them chose from a dropdown menu of preselected addresses. I have had many of my clients complain about this. I really wish that they would allow clients to manually type in their addresses and the sooner that they can do that, the better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jason S.

MassageBook is designed for individual therapists - not companies with W2'ed employees

Used daily for 6-12 months
Reviewed 2020-07-10
Review Source: Capterra

This product is OK and cheap for a single massage therapist; you will be sorely disappointed if you try to manage a multi-employee business with it MassageBook support has been super responsive MassageBook is very secretive of their product roadmap - they will not provide any insight to customers on when requested features might become available.

Pros
The cost is low - so low, unfortunately, that MassageBook doesn't have resources to invest in building out company-level features Support team is responsive

Cons
MassageBook is missing even the most basic data elements in its reporting module to support basic business activities such as payroll and tax reporting. MassageBook is designed for individual therapists at the expense of supporting business marketing and control - it promotes individual therapist website/bios/contact information, it promotes the MassageBook website at the expense of the business's custom website The automated marketing functionality is buggy, and sent communications to customers that they shouldn't have received There is no online help for the reporting module

Response from 2Book


Jason,
Appreciate the review and I'm sorry to hear we didn't meet your needs. To make sure people who read this are accurately informed, let me clarify a few things.

* It's true - MassageBook is not an accounting solution. You can export financial info to any accounting program though. Payroll services like ADP and Paychex can manage everything payroll inexpensively.

* Having your business included in the MassageBook directory is completely optional. It's there as an option to drive more business to your practice should you wish to receive new clients from this source.

* You seem to have been very happy with our support team, yet your rating doesn't reflect this. We go to great lengths to support everyone quickly, efficiently - and warmly.

* New feature releases - There's no secret. We just can't promise exactly when a feature will be released by the simple nature of software development - so we don't. But we're happy to share what to expect next from us.

- Mark/CEO

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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Flor B.

Love massagebook

Used daily for 2+ years
Reviewed 2021-04-08
Review Source: Capterra

I feel I am in 100% control of my business because of massagebook. I don't need a receptionist or any other support, just them.

Pros
I love how easy is to use and get or proceess what you need. But most at all, I appreciate their customer support. I am thankful to massagebook because this is just me managing my business and they provide all l the back support that I need to run business in a productive and efficient way.

Cons
I don't have any cons with the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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MassageBook pricing

Starting from
$7.50/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

MassageBook is offered across three pricing plans, outlined below. A free trial is available.

MASSAGEBOOK PRICING:
Transition - $0.00 1st year, then $9.99 /month; Simply - $24.99/month; Amplify - $34.99/month

AMTA MEMBER PRICING
Transition - $0.00 1st year, then $7.50/month; Simply - $18.75/month; Amplify - $26.25/month

ABMP PRICING
Transition - $0.00 1st year, then $8.50/month; Simply - $21.25/month; Amplify - $29.75/month

MassageBook features

Billing & Invoicing
Employee Management
Gift Card Management
Inventory Management
Loyalty Program
Mobile Access
Multi-Location
Order Management
Point of Sale (POS)
Reporting & Statistics

API (137 other apps)
Activity Dashboard (177 other apps)
Alerts/Notifications (192 other apps)
Customer Database (155 other apps)
Data Import/Export (129 other apps)
Discount Management (163 other apps)
Inventory Tracking (175 other apps)
Reporting/Analytics (230 other apps)
Sales Reports (188 other apps)
Third Party Integrations (157 other apps)

Videos and tutorials

Additional information for MassageBook

Key features of MassageBook

  • Access Controls/Permissions
  • Appointment Reminders
  • CRM
  • Calendar Sync
  • Client Database
  • Gift Card Management
  • HIPAA Compliant
  • Loyalty Program
  • Membership Management
  • Online Booking
  • Online Payments
  • Package Creation
  • Point of Sale (POS)
  • Practice Management
  • Recurring Appointments
  • Room Booking Management
  • Scheduling
View All Features

Benefits

MassageBook offers a scheduling calendar, which lets businesses manage client appointments and track details about allergies, medications, and SOAP notes in the database, ensuring an improved client experience.

An integrated marketing module allows massage centers to attract new clients and retain existing ones by creating template-based holiday sales or gift certificates.

MassageBook includes a website builder, which enables businesses to create SEO-enabled web pages and convert visitors into customers by displaying services on an online interface.

Through integration with various payment processing applications, MassageBook lets service providers accept various forms of payments including credit cards, gift certificates, and FSA cards directly on websites or during checkout.

With multi-staff management capabilities, administrators can handle the availability of in-call, outcall, and on-call employees and email clients about changes in schedules from within the platform.