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Vagaro logo

Vagaro

4.7
3.3K

Beauty, wellness & fitness appointment & business software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.6
    Features
    4.6
    Customer support
    4.7
Pros and Cons from Vagaro users   
+15
I love the way you can customize your subscription to meet whatever needs you have in your space. The site and app are easy to navigate and I love all of the reports that are available to me.
I had some trouble refreshing the page and getting linked to another site. There was a lot of advertisement for other companies, so I also got distracted at times.
This has been the first program that I used to start my business with, and it is super user friendly for any beginner business owner and current to keep track on your progress.
Needs Apple Pay support desperately, especially in this era of COVID-19, this is a glaring omission.
Clients love how easy it is to book appointments online. Love how you can customize confirmation notifications for clients.
Switched to Vagaro from Booker and I hate it but I’m trapped.
I like how easy it is for clients to receive text confirmations and book on the mobile app within a few clicks. I also like the fact that I trust the email system sending emails out successfully.
The only downside is it does not allow me to print out address for out calls and I'm only doing out calls -- I'm having to write clients addresses by hand each day ugh.
This product has helped me reach more customers than I thought possible from my small town. The ability to network and reach out to such a broad base is wonderful for any new business seeking clients.
The customer service reps, however, are generally pretty awesome and committed to resolving the issues.
It is easy to learn and all the instructors find it simple and easy as well to use and learn. Vagaro customer service is excellent and super helpful and quick.
The reporting is top notch and the ability to access everything remotely from our phones and see appointments and transactions in real-time is a great benefit.
Whenever I've needed help the CHAT feature and the customer service representatives have been very helpful in solving my issues. Generally you don't have to wait long for help.
So easy to use, and you can simplify it as you like, and personalize it to your liking.
This app is so fun to set up and navigate with. I am really enjoying setting up my business.
I like the color coded services, the ease of scheduling on any device. Integrates with other media with ease.
I love the way I can pull up my reports to see how my money is looking as well as see where I can improve through their analytics.
Ease of scheduling clients, memberships, packages, email marketing. I also highly enjoy that each therapist can work as an independent contractor and get paid individually.
I love the way you can customize your subscription to meet whatever needs you have in your space. The site and app are easy to navigate and I love all of the reports that are available to me.
I had some trouble refreshing the page and getting linked to another site. There was a lot of advertisement for other companies, so I also got distracted at times.
This has been the first program that I used to start my business with, and it is super user friendly for any beginner business owner and current to keep track on your progress.
Needs Apple Pay support desperately, especially in this era of COVID-19, this is a glaring omission.
Clients love how easy it is to book appointments online. Love how you can customize confirmation notifications for clients.
Switched to Vagaro from Booker and I hate it but I’m trapped.
I like how easy it is for clients to receive text confirmations and book on the mobile app within a few clicks. I also like the fact that I trust the email system sending emails out successfully.
The only downside is it does not allow me to print out address for out calls and I'm only doing out calls -- I'm having to write clients addresses by hand each day ugh.
This product has helped me reach more customers than I thought possible from my small town. The ability to network and reach out to such a broad base is wonderful for any new business seeking clients.
The customer service reps, however, are generally pretty awesome and committed to resolving the issues.
It is easy to learn and all the instructors find it simple and easy as well to use and learn. Vagaro customer service is excellent and super helpful and quick.
The reporting is top notch and the ability to access everything remotely from our phones and see appointments and transactions in real-time is a great benefit.
Whenever I've needed help the CHAT feature and the customer service representatives have been very helpful in solving my issues. Generally you don't have to wait long for help.
So easy to use, and you can simplify it as you like, and personalize it to your liking.
This app is so fun to set up and navigate with. I am really enjoying setting up my business.
I like the color coded services, the ease of scheduling on any device. Integrates with other media with ease.
I love the way I can pull up my reports to see how my money is looking as well as see where I can improve through their analytics.
Ease of scheduling clients, memberships, packages, email marketing. I also highly enjoy that each therapist can work as an independent contractor and get paid individually.
I love the way you can customize your subscription to meet whatever needs you have in your space. The site and app are easy to navigate and I love all of the reports that are available to me.
I had some trouble refreshing the page and getting linked to another site. There was a lot of advertisement for other companies, so I also got distracted at times.
This has been the first program that I used to start my business with, and it is super user friendly for any beginner business owner and current to keep track on your progress.
Needs Apple Pay support desperately, especially in this era of COVID-19, this is a glaring omission.
Clients love how easy it is to book appointments online. Love how you can customize confirmation notifications for clients.
Switched to Vagaro from Booker and I hate it but I’m trapped.
I like how easy it is for clients to receive text confirmations and book on the mobile app within a few clicks. I also like the fact that I trust the email system sending emails out successfully.
The only downside is it does not allow me to print out address for out calls and I'm only doing out calls -- I'm having to write clients addresses by hand each day ugh.
This product has helped me reach more customers than I thought possible from my small town. The ability to network and reach out to such a broad base is wonderful for any new business seeking clients.
The customer service reps, however, are generally pretty awesome and committed to resolving the issues.
It is easy to learn and all the instructors find it simple and easy as well to use and learn. Vagaro customer service is excellent and super helpful and quick.
The reporting is top notch and the ability to access everything remotely from our phones and see appointments and transactions in real-time is a great benefit.
Whenever I've needed help the CHAT feature and the customer service representatives have been very helpful in solving my issues. Generally you don't have to wait long for help.
So easy to use, and you can simplify it as you like, and personalize it to your liking.
This app is so fun to set up and navigate with. I am really enjoying setting up my business.
I like the color coded services, the ease of scheduling on any device. Integrates with other media with ease.
I love the way I can pull up my reports to see how my money is looking as well as see where I can improve through their analytics.
Ease of scheduling clients, memberships, packages, email marketing. I also highly enjoy that each therapist can work as an independent contractor and get paid individually.
Envision Salon & Spa logo
4.1
39

All-in-one business management solution for salons & spas

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.0
    Ease of use
    4.2
    Features
    4.0
    Customer support
    4.0
Pros and Cons from Envision Salon & Spa users   
+11
I like the simplicity of the appointment calendar from an appointment-scheduler perspective. I also like the ease of setting up hours, location, confirmations, etc.
It has several ways of doing the same thing which can be confusing.
I love Envision and love that it has all the reports we need to grow our business and team. I have recommended it to many salons.
Payroc processing seems to be run out of someones home there customer service is terrible.
I love the guest reminders. I also love that my staff has access to their schedules and can book appointments from home at any time.
Been with them for DECADES and switched to envision go and it's been a mess.
I find Envision very user friendly. It has a nice design that is easy for everyone in the office to use.
I think, since it’s over the internet, there should be no charge. Also, reports should be more customizable.
Email marketing is included so we can send out promotions and updates to all of our clients, which was super helpful to update everyone during COVID.
I have learned to always back up my information in case Envision goes down (which has happened one time). Their customer service is outstanding.
Support and customer service. They have the best customer care I ever experience.
We also love the support that is offered with live chats when trouble shooting. The ongoing training updates and tutorials are quite amazing and make a smooth process in training new employees.
The ease of setting it up. The inventory list is easy to set up service section is very easy to understand.
It is extremely user friendly, most mistakes are fixable when training. I love the chat feature when I need to learn something new or need help with anything.
I like the simplicity of the appointment calendar from an appointment-scheduler perspective. I also like the ease of setting up hours, location, confirmations, etc.
It has several ways of doing the same thing which can be confusing.
I love Envision and love that it has all the reports we need to grow our business and team. I have recommended it to many salons.
Payroc processing seems to be run out of someones home there customer service is terrible.
I love the guest reminders. I also love that my staff has access to their schedules and can book appointments from home at any time.
Been with them for DECADES and switched to envision go and it's been a mess.
I find Envision very user friendly. It has a nice design that is easy for everyone in the office to use.
I think, since it’s over the internet, there should be no charge. Also, reports should be more customizable.
Email marketing is included so we can send out promotions and updates to all of our clients, which was super helpful to update everyone during COVID.
I have learned to always back up my information in case Envision goes down (which has happened one time). Their customer service is outstanding.
Support and customer service. They have the best customer care I ever experience.
We also love the support that is offered with live chats when trouble shooting. The ongoing training updates and tutorials are quite amazing and make a smooth process in training new employees.
The ease of setting it up. The inventory list is easy to set up service section is very easy to understand.
It is extremely user friendly, most mistakes are fixable when training. I love the chat feature when I need to learn something new or need help with anything.
I like the simplicity of the appointment calendar from an appointment-scheduler perspective. I also like the ease of setting up hours, location, confirmations, etc.
It has several ways of doing the same thing which can be confusing.
I love Envision and love that it has all the reports we need to grow our business and team. I have recommended it to many salons.
Payroc processing seems to be run out of someones home there customer service is terrible.
I love the guest reminders. I also love that my staff has access to their schedules and can book appointments from home at any time.
Been with them for DECADES and switched to envision go and it's been a mess.
I find Envision very user friendly. It has a nice design that is easy for everyone in the office to use.
I think, since it’s over the internet, there should be no charge. Also, reports should be more customizable.
Email marketing is included so we can send out promotions and updates to all of our clients, which was super helpful to update everyone during COVID.
I have learned to always back up my information in case Envision goes down (which has happened one time). Their customer service is outstanding.
Support and customer service. They have the best customer care I ever experience.
We also love the support that is offered with live chats when trouble shooting. The ongoing training updates and tutorials are quite amazing and make a smooth process in training new employees.
The ease of setting it up. The inventory list is easy to set up service section is very easy to understand.
It is extremely user friendly, most mistakes are fixable when training. I love the chat feature when I need to learn something new or need help with anything.
Cliniko logo
4.7
20

Medical practice management for healthcare practices

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.9
    Features
    4.5
    Customer support
    4.7
Pros and Cons from Cliniko users   
+11
Easy to navigate and logical to use. AMAZING customer service - prompt ( despite the 10 hour time difference ), friendly and have always managed to explain any issues I may be having.
Cannot attach a PDF to an email. Cannot easily see in the diary which patients have cancelled their appointment.
I am so happy and satisfied with this software. It is very user friendly.
As of now the issue is resolved ' - the biggest, irresponsible lie.
The feature I like most is when booking an appointment of the patients and processing payments. Just few clicks and good to go.
Overall Cliniko was a good program with a lot of great features.
It really makes my life easier and manageable in timings when we are talking about booking of clients. I love how the system works easier even for the beginner, because it is very easy to understand.
The ease of use, the ability for it to keep our clinic running smoothly. A must have to support the clients, staff and management.
My overall experience with Cliniko is that it's very easy to use. Even our therapists are saying that they have freedom because they can also control their schedule, whenever,wherever.
Very easy and intuitive to use - good value for money.
Easy to learn, pretty intuitive, good tech support.
Not only that, but the company ethos is admirable. They’re very clear about they’re pricing, when other companies insist upon lengthy telephone discussions before they’ll let you know a figure.
The simplicity of operation and the ethos of the company leave their competitors behind. In the last 6 months they’ve brought lots of new and really useful features to the system at no extra cost.
Cliniko allows for multiple integrations to allow the users to decide what softwares they use.
Easy to navigate and logical to use. AMAZING customer service - prompt ( despite the 10 hour time difference ), friendly and have always managed to explain any issues I may be having.
Cannot attach a PDF to an email. Cannot easily see in the diary which patients have cancelled their appointment.
I am so happy and satisfied with this software. It is very user friendly.
As of now the issue is resolved ' - the biggest, irresponsible lie.
The feature I like most is when booking an appointment of the patients and processing payments. Just few clicks and good to go.
Overall Cliniko was a good program with a lot of great features.
It really makes my life easier and manageable in timings when we are talking about booking of clients. I love how the system works easier even for the beginner, because it is very easy to understand.
The ease of use, the ability for it to keep our clinic running smoothly. A must have to support the clients, staff and management.
My overall experience with Cliniko is that it's very easy to use. Even our therapists are saying that they have freedom because they can also control their schedule, whenever,wherever.
Very easy and intuitive to use - good value for money.
Easy to learn, pretty intuitive, good tech support.
Not only that, but the company ethos is admirable. They’re very clear about they’re pricing, when other companies insist upon lengthy telephone discussions before they’ll let you know a figure.
The simplicity of operation and the ethos of the company leave their competitors behind. In the last 6 months they’ve brought lots of new and really useful features to the system at no extra cost.
Cliniko allows for multiple integrations to allow the users to decide what softwares they use.
Easy to navigate and logical to use. AMAZING customer service - prompt ( despite the 10 hour time difference ), friendly and have always managed to explain any issues I may be having.
Cannot attach a PDF to an email. Cannot easily see in the diary which patients have cancelled their appointment.
I am so happy and satisfied with this software. It is very user friendly.
As of now the issue is resolved ' - the biggest, irresponsible lie.
The feature I like most is when booking an appointment of the patients and processing payments. Just few clicks and good to go.
Overall Cliniko was a good program with a lot of great features.
It really makes my life easier and manageable in timings when we are talking about booking of clients. I love how the system works easier even for the beginner, because it is very easy to understand.
The ease of use, the ability for it to keep our clinic running smoothly. A must have to support the clients, staff and management.
My overall experience with Cliniko is that it's very easy to use. Even our therapists are saying that they have freedom because they can also control their schedule, whenever,wherever.
Very easy and intuitive to use - good value for money.
Easy to learn, pretty intuitive, good tech support.
Not only that, but the company ethos is admirable. They’re very clear about they’re pricing, when other companies insist upon lengthy telephone discussions before they’ll let you know a figure.
The simplicity of operation and the ethos of the company leave their competitors behind. In the last 6 months they’ve brought lots of new and really useful features to the system at no extra cost.
Cliniko allows for multiple integrations to allow the users to decide what softwares they use.
Meevo logo
4.4
253

Leading all-in-one salon & spa management software solution

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.3
    Features
    4.3
    Customer support
    4.6
Pros and Cons from Meevo users   
+15
The best part is they truly understand Business on the Go, not everyone can sit behind a desk to complete what they need to do for their business. I appreciate how flexible and supportive Meevo 2 is.
Inventory is always a challenge. Purchase orders can be a pain just because you can not edit.
This system is so easy to use and if you do need help, the customer service is second to none. The training program is really easy to follow and use and the overall quality is just great.
The switch to Meevo 2 has been the worst decision I have made in our 31 years in business.
They are very helpful and friendly. They have handle my concerns and challenges with great solutions in a timely manner.
Over all I’m disappointed and searching for other software.
Customer support has been great and they constant improvements and growth make me really happy with my decision to switch.
I dislike having to sign in twice to clock in.
We have built alot of relationships with the MEEVO staff and we hope to continue to grow and better our business with this awesome software.
Our integration specialist did an excellent job of being available to help along the way. Customer support availability has improved dramatically over the last year.
My experience has been the best of the best. Starting with on boarding, training and education and whatever I might have need in the future.
The software is soo user friendly. Our staff is thrilled to start our conversion from millennium to Meevo2.
I'm very HAPPY with the software. And it's simple so if you don't want to take advantage of everything you do not need too.
The confirmation manager and automated wait list are awesome. We also love the integrated docs and forms.
Flexibility or customize my own dashboard, very intuitive, many amazing reports and fully mobile.
Those were very helpful and contributed immensely in our conversion going extremely smoothly. There is a very active Facebook community to address most common software issues.
The functionality of Meevo is only surpassed by the very helpful folks at Harms Software. Our operating costs have gone down and the ease of connecting with our clients has gone up.
Solid for scheduling appointments and managing money.
The best part is they truly understand Business on the Go, not everyone can sit behind a desk to complete what they need to do for their business. I appreciate how flexible and supportive Meevo 2 is.
Inventory is always a challenge. Purchase orders can be a pain just because you can not edit.
This system is so easy to use and if you do need help, the customer service is second to none. The training program is really easy to follow and use and the overall quality is just great.
The switch to Meevo 2 has been the worst decision I have made in our 31 years in business.
They are very helpful and friendly. They have handle my concerns and challenges with great solutions in a timely manner.
Over all I’m disappointed and searching for other software.
Customer support has been great and they constant improvements and growth make me really happy with my decision to switch.
I dislike having to sign in twice to clock in.
We have built alot of relationships with the MEEVO staff and we hope to continue to grow and better our business with this awesome software.
Our integration specialist did an excellent job of being available to help along the way. Customer support availability has improved dramatically over the last year.
My experience has been the best of the best. Starting with on boarding, training and education and whatever I might have need in the future.
The software is soo user friendly. Our staff is thrilled to start our conversion from millennium to Meevo2.
I'm very HAPPY with the software. And it's simple so if you don't want to take advantage of everything you do not need too.
The confirmation manager and automated wait list are awesome. We also love the integrated docs and forms.
Flexibility or customize my own dashboard, very intuitive, many amazing reports and fully mobile.
Those were very helpful and contributed immensely in our conversion going extremely smoothly. There is a very active Facebook community to address most common software issues.
The functionality of Meevo is only surpassed by the very helpful folks at Harms Software. Our operating costs have gone down and the ease of connecting with our clients has gone up.
Solid for scheduling appointments and managing money.
The best part is they truly understand Business on the Go, not everyone can sit behind a desk to complete what they need to do for their business. I appreciate how flexible and supportive Meevo 2 is.
Inventory is always a challenge. Purchase orders can be a pain just because you can not edit.
This system is so easy to use and if you do need help, the customer service is second to none. The training program is really easy to follow and use and the overall quality is just great.
The switch to Meevo 2 has been the worst decision I have made in our 31 years in business.
They are very helpful and friendly. They have handle my concerns and challenges with great solutions in a timely manner.
Over all I’m disappointed and searching for other software.
Customer support has been great and they constant improvements and growth make me really happy with my decision to switch.
I dislike having to sign in twice to clock in.
We have built alot of relationships with the MEEVO staff and we hope to continue to grow and better our business with this awesome software.
Our integration specialist did an excellent job of being available to help along the way. Customer support availability has improved dramatically over the last year.
My experience has been the best of the best. Starting with on boarding, training and education and whatever I might have need in the future.
The software is soo user friendly. Our staff is thrilled to start our conversion from millennium to Meevo2.
I'm very HAPPY with the software. And it's simple so if you don't want to take advantage of everything you do not need too.
The confirmation manager and automated wait list are awesome. We also love the integrated docs and forms.
Flexibility or customize my own dashboard, very intuitive, many amazing reports and fully mobile.
Those were very helpful and contributed immensely in our conversion going extremely smoothly. There is a very active Facebook community to address most common software issues.
The functionality of Meevo is only surpassed by the very helpful folks at Harms Software. Our operating costs have gone down and the ease of connecting with our clients has gone up.
Solid for scheduling appointments and managing money.
CHIROSPRING logo
4.9
145

Run your chiropractic practice smoother

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    5.0
    Ease of use
    4.9
    Features
    4.9
    Customer support
    5.0
Pros and Cons from CHIROSPRING users   
+15
Their amazing communication and friendly customer service leave you feeling well taken care of. They truly go above and beyond with their clients.
When the server is down, ChiroSpring will not function. This is the only bad thing about working on a software that is cloud based.
I referred it to one of my friends from chiropractic school and she also loves it. The simplicity is awesome but it also does everything that I was looking for originally at a very reasonable price.
I'm not "held hostage" by an incompetent front desk for fear of training a new one on a daunting system.
Chirospring will eventually be the best practice management software out there. We use it for a multidisciplinary practice and it works perfect for multiple locations.
I do miss being able to see the calendar all the time and still having access to the front desk (Two separate windows).
So easy to have compliant notes because of built in features such as keeping track of last re-evaluation, great goals sections with easy to track progress percentages.
If there is a negative to this software solution, I haven't found it yet.
Love that I can put a note of when a patient has met their allowed visits for the year or any kind of personal note to individual statements.
I like simplicity and that’s what you get here. Billing integration was pretty straight forward according to my front office.
My favorite part about the switch to this software is that my notes can be done quickly and effectively.
I like the fact that it's simple and easy to use. Easy to navigate most of the time and keeps patient's information safe.
Great for a small business that wants a larger package for an affordable price.
I liked the ease of exporting claims and reconciling.
User friendly software with great customer service.
It is very insurance billing friendly and helps to keep track of what has been paid and what we might need to look at before it gets to be too long and we can no longer get paid for the services.
Is super easy to use and has many features that I would have never thought I would need.
There is a virtual front desk with the ability to move patients into rooms. ChiroSpring Pay is fully integrated which allows for storing cards on file or creating recurring payments.
Their amazing communication and friendly customer service leave you feeling well taken care of. They truly go above and beyond with their clients.
When the server is down, ChiroSpring will not function. This is the only bad thing about working on a software that is cloud based.
I referred it to one of my friends from chiropractic school and she also loves it. The simplicity is awesome but it also does everything that I was looking for originally at a very reasonable price.
I'm not "held hostage" by an incompetent front desk for fear of training a new one on a daunting system.
Chirospring will eventually be the best practice management software out there. We use it for a multidisciplinary practice and it works perfect for multiple locations.
I do miss being able to see the calendar all the time and still having access to the front desk (Two separate windows).
So easy to have compliant notes because of built in features such as keeping track of last re-evaluation, great goals sections with easy to track progress percentages.
If there is a negative to this software solution, I haven't found it yet.
Love that I can put a note of when a patient has met their allowed visits for the year or any kind of personal note to individual statements.
I like simplicity and that’s what you get here. Billing integration was pretty straight forward according to my front office.
My favorite part about the switch to this software is that my notes can be done quickly and effectively.
I like the fact that it's simple and easy to use. Easy to navigate most of the time and keeps patient's information safe.
Great for a small business that wants a larger package for an affordable price.
I liked the ease of exporting claims and reconciling.
User friendly software with great customer service.
It is very insurance billing friendly and helps to keep track of what has been paid and what we might need to look at before it gets to be too long and we can no longer get paid for the services.
Is super easy to use and has many features that I would have never thought I would need.
There is a virtual front desk with the ability to move patients into rooms. ChiroSpring Pay is fully integrated which allows for storing cards on file or creating recurring payments.
Their amazing communication and friendly customer service leave you feeling well taken care of. They truly go above and beyond with their clients.
When the server is down, ChiroSpring will not function. This is the only bad thing about working on a software that is cloud based.
I referred it to one of my friends from chiropractic school and she also loves it. The simplicity is awesome but it also does everything that I was looking for originally at a very reasonable price.
I'm not "held hostage" by an incompetent front desk for fear of training a new one on a daunting system.
Chirospring will eventually be the best practice management software out there. We use it for a multidisciplinary practice and it works perfect for multiple locations.
I do miss being able to see the calendar all the time and still having access to the front desk (Two separate windows).
So easy to have compliant notes because of built in features such as keeping track of last re-evaluation, great goals sections with easy to track progress percentages.
If there is a negative to this software solution, I haven't found it yet.
Love that I can put a note of when a patient has met their allowed visits for the year or any kind of personal note to individual statements.
I like simplicity and that’s what you get here. Billing integration was pretty straight forward according to my front office.
My favorite part about the switch to this software is that my notes can be done quickly and effectively.
I like the fact that it's simple and easy to use. Easy to navigate most of the time and keeps patient's information safe.
Great for a small business that wants a larger package for an affordable price.
I liked the ease of exporting claims and reconciling.
User friendly software with great customer service.
It is very insurance billing friendly and helps to keep track of what has been paid and what we might need to look at before it gets to be too long and we can no longer get paid for the services.
Is super easy to use and has many features that I would have never thought I would need.
There is a virtual front desk with the ability to move patients into rooms. ChiroSpring Pay is fully integrated which allows for storing cards on file or creating recurring payments.
WellnessLiving logo
4.3
465

Business management for the health & fitness industry

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.2
    Features
    4.2
    Customer support
    4.3
Pros and Cons from WellnessLiving users   
+15
This person was ALWAYS attentive and happy to help us with whatever we needed. We explained the entire situation and since then, they have been a great help at resolving any issues we encountered.
Credit card swiping feature on mobile devices is virtually non-functional. Sensitivity of the software on the "wrong" browser, wrong device, after updates, etc is frustrating.
The software is even better than MindBody and my clients love the branded app. We are very pleased with Wellness Living and I would be happy to recommend their services to future potential clients.
However...after several frustrating calls with customer service no one could figure out what was going on. Four hours go by and finally after much frustration we learn that a server went down.
Totally positive great support staff which is important to me because time is valuable and when I need it I need it now.
So you call to complain and they tell you that your "new feature request" will be noted, and when enough other people make the same request they will address it at that time.
I am obviously still learning the new system but thus far, I am super impressed with both the ease of use as well as the stellar customer support.
There are no substantive resources to train new staff with WL- this is entirely on the business to do rather than WL. No worthwhile integrations.
The onboarding was so efficient. The software itself is SUPER intuitive and some things that took 20 minutes in Mindbody only take seconds in Wellness LIving, which I LOVE.
That is a good feeling and I work thru the system daily now w/ great confidence.
For clarity sake, their customer support team is full of really nice people who want to help.
WellnessLIving has great competitive pricing which is saving me over $350 monthly; I was able to do away with two other applications.
Being a small, independent owner/operator with limited resources, Wellness Living has been a huge help. My clients have commented how easy it is to use and they appreciate the reminders.
The program and the app are very user friendly on both ends, consumer and staff. I'm very happy to be a part of Wellness Living family.
Always a phone call away and patient with real solutions. My staff found the platform intuitive and easy to maneuver to get things done quickly.3 Finally, our customers LOVE the new interface.
Cost, ease of use for both clients and staff, IT staff are friendly knowledgeable.
All my clients love the fact that all they have to do is download an app in order to view, change or make an appointment. The integration with zoom has been a life saver during lockdown.
Integration with Google and our website, online store features, attractive UI.
This person was ALWAYS attentive and happy to help us with whatever we needed. We explained the entire situation and since then, they have been a great help at resolving any issues we encountered.
Credit card swiping feature on mobile devices is virtually non-functional. Sensitivity of the software on the "wrong" browser, wrong device, after updates, etc is frustrating.
The software is even better than MindBody and my clients love the branded app. We are very pleased with Wellness Living and I would be happy to recommend their services to future potential clients.
However...after several frustrating calls with customer service no one could figure out what was going on. Four hours go by and finally after much frustration we learn that a server went down.
Totally positive great support staff which is important to me because time is valuable and when I need it I need it now.
So you call to complain and they tell you that your "new feature request" will be noted, and when enough other people make the same request they will address it at that time.
I am obviously still learning the new system but thus far, I am super impressed with both the ease of use as well as the stellar customer support.
There are no substantive resources to train new staff with WL- this is entirely on the business to do rather than WL. No worthwhile integrations.
The onboarding was so efficient. The software itself is SUPER intuitive and some things that took 20 minutes in Mindbody only take seconds in Wellness LIving, which I LOVE.
That is a good feeling and I work thru the system daily now w/ great confidence.
For clarity sake, their customer support team is full of really nice people who want to help.
WellnessLIving has great competitive pricing which is saving me over $350 monthly; I was able to do away with two other applications.
Being a small, independent owner/operator with limited resources, Wellness Living has been a huge help. My clients have commented how easy it is to use and they appreciate the reminders.
The program and the app are very user friendly on both ends, consumer and staff. I'm very happy to be a part of Wellness Living family.
Always a phone call away and patient with real solutions. My staff found the platform intuitive and easy to maneuver to get things done quickly.3 Finally, our customers LOVE the new interface.
Cost, ease of use for both clients and staff, IT staff are friendly knowledgeable.
All my clients love the fact that all they have to do is download an app in order to view, change or make an appointment. The integration with zoom has been a life saver during lockdown.
Integration with Google and our website, online store features, attractive UI.
This person was ALWAYS attentive and happy to help us with whatever we needed. We explained the entire situation and since then, they have been a great help at resolving any issues we encountered.
Credit card swiping feature on mobile devices is virtually non-functional. Sensitivity of the software on the "wrong" browser, wrong device, after updates, etc is frustrating.
The software is even better than MindBody and my clients love the branded app. We are very pleased with Wellness Living and I would be happy to recommend their services to future potential clients.
However...after several frustrating calls with customer service no one could figure out what was going on. Four hours go by and finally after much frustration we learn that a server went down.
Totally positive great support staff which is important to me because time is valuable and when I need it I need it now.
So you call to complain and they tell you that your "new feature request" will be noted, and when enough other people make the same request they will address it at that time.
I am obviously still learning the new system but thus far, I am super impressed with both the ease of use as well as the stellar customer support.
There are no substantive resources to train new staff with WL- this is entirely on the business to do rather than WL. No worthwhile integrations.
The onboarding was so efficient. The software itself is SUPER intuitive and some things that took 20 minutes in Mindbody only take seconds in Wellness LIving, which I LOVE.
That is a good feeling and I work thru the system daily now w/ great confidence.
For clarity sake, their customer support team is full of really nice people who want to help.
WellnessLIving has great competitive pricing which is saving me over $350 monthly; I was able to do away with two other applications.
Being a small, independent owner/operator with limited resources, Wellness Living has been a huge help. My clients have commented how easy it is to use and they appreciate the reminders.
The program and the app are very user friendly on both ends, consumer and staff. I'm very happy to be a part of Wellness Living family.
Always a phone call away and patient with real solutions. My staff found the platform intuitive and easy to maneuver to get things done quickly.3 Finally, our customers LOVE the new interface.
Cost, ease of use for both clients and staff, IT staff are friendly knowledgeable.
All my clients love the fact that all they have to do is download an app in order to view, change or make an appointment. The integration with zoom has been a life saver during lockdown.
Integration with Google and our website, online store features, attractive UI.
GlossGenius logo
4.6
55

The only smart, stylish booking app made to help you shine.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.7
    Features
    4.3
    Customer support
    4.6
Pros and Cons from GlossGenius users   
+15
I love the ease of use for my clients. I also love the reports and analysis that I can run to help inform my marketing strategy and what things I can change.
Inventory system was horrible. And your reviews just sit there.
I love how user friendly this software is. I love how I can integrate my work calendar to my personal calendar.
Again I am paying someone to explain to them that they need to cancel first, and then reschedule. Some don’t want to cancel in the event the new time is not available.
My clients LOVE using it and there’s nothing better than those to serve being the ones who ENJOY the experience from booking to checking them out after a service has been completed.
Very little options for editing messages that go out to clients. It automatically tells them to call to cancel/ reschedule.
From the beginning the whole transition was very easy and costumer service was EXCELLENT!!! Again the "white gloves" team is great! and the look is very stylish definitely makes you look good.
I dont like that only one person can be added to it and not multiple.
All my clients love the reminders they get. It makes it so much easier for me instead of texting everyone and i love how it sends me my client notes before their appointments.