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PointOS

Point your restaurant in the right direction with PointOS.

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PointOS Pricing, Features, Reviews and Alternatives

PointOS product overview

Price starts from

39.99

Per month

Flat Rate

What is PointOS?

PointOS was founded by bar and restaurant professionals to provide a cost effective, full-featured and user-friendly restaurant management platform that helps restaurants and bars operate more efficiently and profitably. The PointOS platform provides an all in one point of sale system with features ranging from inventory and labor forecasting, to detailed reports and analytics that help you to make the right decisions for your business.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Phone Support
Email/Help Desk
24/7 (Live rep)
Knowledge Base
Chat

Training options

Webinars
Live Online
Videos
Documentation

PointOS pricing information

Value for money

3.5

/5

54

Starting from

39.99

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

PointOS features

Functionality

3.2

/5

54

Total features

47

7 categories

Most valued features by users

Inventory Management
Multi-Location
Point of Sale (POS)
Order Management
Reporting/Analytics
Billing & Invoicing
Customer Database
Sales Reports

Functionality contenders

PointOS users reviews

Overall Rating

3.6

/5

54

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10
Rating distribution

5

4

3

2

1

17

16

9

5

7

Pros
Great valley with the money your spending. M so glad i end up with this awesome system.
Overall, for a business just starting out, it was a great solution and your tech support was always really amazing.
This is the best software I have found for my bar at any price. Customers love the integrated music, and it makes checking id's really easy.
Cons
Horrible system, terrible support, an utter waste of money and a complete disappointment.
Support is expensive and required which was a terrible point. So terrible, in fact, that I will never recommend this software to any other company I represent again.
You will PAY MORE for PointOS Profesional than their competitors once you figure in the losses, stain to your business reputation and sheer aggravation you will endure with this company.

Overall rating contenders

Overall Rating

Worst business decision I ever made

Reviewed a year ago

Transcript

Angela A.: Hi. My name is Angela, owner of a bar, and I would give PointOS XE a two out of five stars....

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Awesome

Reviewed 4 years ago

Never had a problem

Pros

So easy and understanding. Great valley with the money your spending. I’m so glad i end up with this awesome system

Cons

Sometimes it blocks and i need to restart the pc

Vendor response

Frank, We are so happy that you are pleased with your PointOS point of sale system. We are always aiming to provide the best value at an affordable price. While we sell the software as just a license that you can place on any windows device, we do not provide support should something go wrong with your device. PointOS does offer new modern sleek hardware options from Elos with parts and labor warrantees and can replace your device next day.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Works well for my bar

Reviewed 4 years ago

Overall I haven’t had any major issues. It does run slow at times but that’s probably related to the internet not the system. I’ve been using the system for nearly three years. I started with one station and recently bought two more. It is nice that there are no monthly fees. Overall, I would recommend PointOS.

Pros

I like the set up of the software. I have three stations in my bar and they are all linked so you can add items to a tab from any station. The system is easy to use, based on my experience and that of my staff. Several of my staff report that PointOS is much easier to use than other software they’ve used at other bars. The item menu can be easily customized and alphabetized. I like that you can add...

Cons

It would be nice if there were more item tabs. We sell a high volume of alcohol and mixed drinks and we don’t have room to put all of it on its own tab. Another thing that would be nice, but really not a big deal, is if there were more icons to make the item tabs easier to find. There are some icons, for instance the more popular beers have an icon so it’s easy to recognize. For items with no icon, you have to type it in. You can highlight the items by color which is helpful. It is cumbersome to add everything in but I suppose every system is that way.

Vendor response

HI Katie, Thank you for the feedback. Our Support Team has troubleshooting steps to help improve performance and will assist as the best of their abilities to make sure when multiple terminals are in use that the communication between devices is not impeded by improperly setup firewalls and antivirus, but are limited in the abilities to assist with hardware that has not been purchased or maintained by PointOS.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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PointOS is solid but could be better

Reviewed 4 years ago

There have been a couple of issues that I have addressed with the company with no resolution. Truthfully it could be more but I dont recall, as we have been running the system for a couple years and I found work arounds. One of which I turned off printing sales tax on the receipt (as we include it in the price of the drink) and it still printed it on there. Another issue is different reports from the...

Pros

I like the fact in a tablet world, that I could install the software on a Windows PC. You actually own the software and the service contract is reasonably priced compared to others. By switching to PointOS, the processor they required for direct integration has been great and has saved us a bundle.

Cons

While it's nice to own the software and run it on a Windows box but Windows 7 is getting harder and harder to find. While the software worked flawlessly for the first year it has become sluggish and there have been numerous remote reporting outages as of late. They have been promising a brand new version for over two years and they finally have picked a launch date. The software looks dated and you have to run the system at a very low resolution to function properly. Lastly, automatically added charges or discounts are a percentage. If you want a happy hour price you have to set a happy hour price for every item.

Vendor response

Hi Scott, Thank you for taking time to leave feedback. PointOS has an all new user experience with the reliability of PointOS Professional with new features being added regularly. The new PointOS also has a dedicated development team that has provided expedited trouble responses for both software and some hardware issues. PointOS has an excellent track record for adding new features requested by customers. We value all our customers feedback and our team is always looking for new ways to make PointOS better.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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50/50

Reviewed 4 years ago

Software is straightforward as long as the new updates don't screw any thing up. The great thing this company has going for it is the technical support department. Customer service experiences were terrible.

Pros

Software is easy to use and technical support is always friendly and available 24/7.

Cons

Customer service is completely lacking on this product. Purchased the remote desktop feature and it never did work on any device. iOS, Andriod or PC. This was a license for an extended time period. PointOS would not return any calls on this for weeks. When I was finally able to get ahold of somebody, Point OS refused to technically resolve the issue, or offer any refund, pro-rated or otherwise.

Vendor response

HI There, Thank for taking the time to leave your valued feedback. The PointOS Software (Pro and PointOS) are Windows? 7 or higher compatible. We are excited to say that our newest software that will be coming out soon will also support Android and iOS. In addition our new customer success representatives are available 24 hrs 7 days a week 365 days a year to help assist with any questions.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Good system

Reviewed 4 years ago

Overall a solid purchase, good value.

Pros

One time purchase. Great hardware options available, but will run on any windows PC. Touch screen is best, but not required.

Cons

Split tenders seem to generate problems. it will go ahead and print the kitchen ticket before getting full payment.

Vendor response

We are pleased to hear you are happy with the PointOS point of sale software and the value of its offerings for our competitive pricing. With the launch of the PointOS XE we offer new split check features which should help address your concerns.

PointOS FAQs and common questions

Q. What type of pricing plans does PointOS offer?

PointOS has the following pricing plans:
Starting from: $39.99/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of PointOS?

PointOS has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does PointOS support?

PointOS supports the following languages:
English


Q. Does PointOS support mobile devices?

PointOS supports the following devices:
Android, iPad, iPhone


Q. Does PointOS offer an API?

No, PointOS does not have an API available.


Q. What level of support does PointOS offer?

PointOS offers the following support options:
FAQs/Forum, Phone Support, Email/Help Desk, 24/7 (Live rep), Knowledge Base, Chat

Common PointOS comparisons

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