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RunLoyal Logo

RunLoyal: Your Brand, Your App, Your Loyal Customers

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Is this product right for your business?

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RunLoyal - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: August 2026

RunLoyal overview

What is RunLoyal?

RunLoyal is a cloud-based, mobile-first platform purpose-built for boarding, daycare, grooming, and training businesses — including dog parks and dog bars. The system runs on web (SaaS), desktop (Mac, Windows, Linux, Chromebook), and native iOS and Android apps, so your team and your customers can access it from virtually any device.

At the core is a fully branded mobile app and web booking page — provisioned with your logo, colors, and business name — through which pet parents book appointments, upload vaccination records, digitally sign agreements, pay deposits, and message your staff directly. On the operations side, the mobile Staff App gives your team check-in/check-out, live calendars, and reservation management from anywhere in the facility, alongside kiosk mode for front-desk self-service during peak hours.

RunLoyal integrates embedded payment processing (Fiserv/CardPointe) directly into the platform for card-on-file, deposits, and surcharging, so transactions run through a PCI-compliant processor rather than a bolted-on third party. The platform also includes native social media integration, automated email/app notification workflows, and built-in reputation management that triggers review requests after service completion.

On the back end, RunLoyal includes unlimited staff logins with role-based access, time clock functionality with automatic commission and tip-split payroll calculations, package and membership sales, and detailed financial and operational reporting. Data is cloud-hosted, and RunLoyal provides free migration tooling when switching from legacy systems (Gingr, PetExec, Kennel Connection, and others), so historical customer and pet records carry over rather than starting from zero.

RunLoyal: Your Brand, Your App, Your Loyal Customers

Starting price

119flat rate /
per month

Alternatives

with better value for money


Pros & Cons

Customer Support

Ease of Use

RunLoyal’s user interface

Ease of use rating:

RunLoyal reviews

Overall rating

4.8

/5

30

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1.00/10
Rating distribution

5

4

3

2

1

25

5

0

0

0

Pros
“One of the best parts of signing up to use this software is the customer service is way above what someone would expect.”
TS

Tim S.

Owner

“However, our understanding is there will be a staff app interface soon.”
KK

Kevin K.

Ceo

“There is always a customer service representative available to answer questions”
DH

Danielle H.

Owner

Cons
“I can’t really think of a complaint right now the only difficulties I’m having is if my card reader and that’s not really with your company that’s with someone your partner with”
JM

Jill M.

Owner

Who uses RunLoyal?

Based on 30 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Veterinary
Retail
Consumer Services
Facilities Services
Others

Use cases

Kennel
Pet Grooming

RunLoyal's key features

Most critical features, based on insights from RunLoyal users:

Online booking
Client portal
Client management
Reminders
Pet grooming
Electronic payments
Employee management

All RunLoyal features

Features rating:

Accounting
Activity dashboard
Activity tracking
Alerts/Notifications
Animal database
API
Appointment management
Appointment scheduling
Automated scheduling
Automatic backup
Availability management
Barcode/Ticket scanning
Billing & invoicing
Booking management
Calendar management
Calendar sync
Client management
Client portal
Commission management
Confirmations/Reminders
Credit card management
Credit card processing
Customer accounts
Customer database
Customer feedback
Customer history
Customer management
Customer service management
Customizable branding
Customizable templates
Customization
Discount management
Document storage
Drag & drop
Electronic forms
Electronic payments
Electronic signature
Email alerts
Email marketing
Email reminders
Employee management
Employee time clock
Event calendar
Facility scheduling
Generative ai
Inventory and retail sales
Inventory management
Invoice management
Loyalty program
Mobile access
Mobile grooming
Multi-Location
Multiple user accounts
Onboarding
Online booking
Payment processing
Payroll and commissions
Payroll management
Personalization
Pet birthday tracking
Pet grooming
Pet records
Photo Management
Point of sale (pos)
Real-Time reporting
Receipt management
Records management
Recurring appointments
Recurring tasks
Reminders
Reporting/Analytics
Reporting & statistics
Reputation management
Sales reports
Scheduling
Search/Filter
Service catalog
SMS messaging
SMS reminders
Social media integration
Staff management
Task management
Task scheduling
Third-Party integrations
User management
Vaccine management
Wait list management

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RunLoyal pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Jog

119

Per month

Features included:

  • Branded App
  • Up to 500 appointments a month
  • Unlimited amount of staff members
  • Appointment Reminders
  • Direct Messaging in App
  • vaccination reminders/uploads
  • 1 Staff App License

Run

229

Per month

Features included:

  • Branded App
  • Up to 1,000 appointments per month
  • 3 Staff App licenses
  • vaccination reminders/uploads
  • Unlimited amount of staff members
  • Direct Messaging in App
  • Appointment Reminders
  • Web booking
  • Peak Pricing Options
  • Payroll Calculation

Sprint

289

Per month

Features included:

  • Branded App
  • Unlimited amount of staff members
  • Up to 2,000 Appointments per month
  • 5 Staff App Licenses
  • Appointment Reminders
  • Direct Messaging in App
  • vaccination reminders/uploads
  • Web booking
  • Peak Pricing Options
  • Tagging

Enterprise

339

Per month

Features included:

  • Up to 5,00 appointments/month
  • Unlimited amount of staff members
  • Appointment Reminders
  • Direct Messaging in App
  • Reputation Management
  • Payroll Calculation
  • Tips/Commissions
  • Branded App
  • Web booking
  • 1 Staff App License
  • Scout AI

User opinions about RunLoyal price and value

Value for money rating:

To see what individual users think of RunLoyal's price and value, check out the review snippets below.

“One of the best parts of signing up to use this software is the customer service is way above what someone would expect.”
TS

Tim S.

Owner

“However, our understanding is there will be a staff app interface soon.”
KK

Kevin K.

Ceo

RunLoyal integrations (2)

Integrations rated by users

We looked at 30 user reviews to identify which products are mentioned as RunLoyal integrations and how users feel about them.

Integration rating: 5.0 (1)

It makes sharing photos and etc between the two easy plus logging in a sinch

Verified reviewer profile picture

Jared S.

Handyman

Integration rating: 5.0 (1)

I foud it easy to manage

Verified reviewer profile picture

Fabrizio A.

Business Development

RunLoyal support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Knowledge Base
Phone Support
FAQs/Forum

Training options

Live Online
Documentation
Videos

RunLoyal FAQs

Q. Who are the typical users of RunLoyal?

RunLoyal has the following typical customers:
Small Business, Freelancers, Mid-size Business, Large Enterprises

These products have better value for money


Q. Does RunLoyal support mobile devices?

RunLoyal supports the following devices:
iPhone, Android, iPad


Q. What level of support does RunLoyal offer?

RunLoyal offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, FAQs/Forum

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