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Shop-Ware vs Shopmonkey Comparison (2026)

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Shop-Ware logo

Shop-Ware

Shopmonkey logo

Shopmonkey

Overview

A complete shop management solution, with CRM, digital inspections, and payments built in, not bolted on.

Shopmonkey is an all-in-one platform: a cloud-based auto repair solution built for shop life. It streamlines estimates, scheduling, digital inspections, reporting, customer and internal communication, marketing, accounting, and more.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

249

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

239

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.8

163

5

4

3

2

1

132

27

3

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

4.6

271

5

4

3

2

1

211

34

12

5

9

  • Value for money
  • Ease of use
  • Features
  • Customer support
84%
would recommend this app

Pros

“From estimating to sending customers invoices- it makes everything such a breeze.”
CE

Casey E.

Owner

“I love that this was designed by a shop owner.”
Verified reviewer profile picture

Christopher P.

Consultant

“Fairly easy to use.”
Verified reviewer profile picture

Christopher P.

Consultant

Pros

“THE DIGITAL CUSTOMER COMMUNICATION ,Hands down a game changer ,The ability to text estimates, digital vehicle inspections (DVIs) with photos, and invoices directly to customers, helps approvals happen much faster .”
KH

Kira H.

Software revier

“The customer-facing features—like texting photos of parts that need replacement—have built massive trust with our clients and increased our average repair order value.”
KH

Kira H.

Software revier

“I like that it combines scheduling, invoicing and inventory tracking all into one platform. ”
DT

Danielle T.

IT Consult

Cons

“I can’t get my own card processor to integrate because Shop-ware won’t let them.”
Verified reviewer profile picture

Christopher P.

Consultant

“Not being able to change customer name on a repair order once its open is inconvenient”
JW

Josh W.

Advisor

“This is even an issue with parts we use daily for estimate building.”
AS

Austin S.

service manager

Cons

“Where to start with this, horrible account reports, integration errors, constant client complaints, no away messages, very antiquated, no management reports for over runs on labor times missed punch outs anything”
SL

Spikes L.

Owner

“The shoponkey application page could be quite over engaging for new users.”
AS

Adewale S.

HIO

“Shopmonkey can be more expensive than older systems or entry-level shop software.”
RP

Ryan P.

Service Tech

  • Vendor responds to reviews
  • Last review7 months ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features30
  • API
  • Accounting
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Billing & Invoicing
  • CRM
  • Chat/Messaging
  • Communication Management
  • Contact Database
  • Customer Database
  • Customer History
  • Data Import/Export
  • Electronic Payments
  • Electronic Signature
  • Employee Scheduling
  • Estimating
  • Inspection Management
  • Inventory Control
  • Inventory Management
  • Job Tracking
  • Labor Cost Reporting
  • Labor Rates
  • Maintenance Scheduling
  • Marketing Management
  • Multi-Location
  • Order Management
  • Parts Management
  • Performance Metrics
  • Point of Sale (POS)
  • Progress Tracking
  • Purchase Order Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Reminders
  • Repair Tracking
  • Reporting & Statistics
  • SMS Messaging
  • Scheduling
  • Service History
  • Third-Party Integrations
  • Time Tracking
  • User Management
  • VIN Decoder
  • VIN Lookup
  • Vehicle Information
  • Work Order Management
  • Workflow Management
  • Total features49
  • API
  • Accounting
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Billing & Invoicing
  • CRM
  • Chat/Messaging
  • Communication Management
  • Contact Database
  • Customer Database
  • Customer History
  • Data Import/Export
  • Electronic Payments
  • Electronic Signature
  • Employee Scheduling
  • Estimating
  • Inspection Management
  • Inventory Control
  • Inventory Management
  • Job Tracking
  • Labor Cost Reporting
  • Labor Rates
  • Maintenance Scheduling
  • Marketing Management
  • Multi-Location
  • Order Management
  • Parts Management
  • Performance Metrics
  • Point of Sale (POS)
  • Progress Tracking
  • Purchase Order Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Reminders
  • Repair Tracking
  • Reporting & Statistics
  • SMS Messaging
  • Scheduling
  • Service History
  • Third-Party Integrations
  • Time Tracking
  • User Management
  • VIN Decoder
  • VIN Lookup
  • Vehicle Information
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations12
  • 360 Payments
  • ALLDATA
  • AutoOps
  • AutoVitals
  • Autoflow
  • Broadly
  • Demandforce
  • Kukui
  • PartsTech
  • QuarksUp
  • QuickBooks Online
  • QuickBooks Online Advanced
  • ShopLoaner
  • Steer
  • Total integrations4
  • 360 Payments
  • ALLDATA
  • AutoOps
  • AutoVitals
  • Autoflow
  • Broadly
  • Demandforce
  • Kukui
  • PartsTech
  • QuarksUp
  • QuickBooks Online
  • QuickBooks Online Advanced
  • ShopLoaner
  • Steer