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Shopmonkey vs NAPA TRACS Comparison (2026)

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Shopmonkey

NAPA TRACS

Overview

Shopmonkey is an all-in-one platform: a cloud-based auto repair solution built for shop life. It streamlines estimates, scheduling, digital inspections, reporting, customer and internal communication, marketing, accounting, and more.

NAPA TRACS is designed for automotive repair shops. The software helps with everything from estimating and invoicing. The software provides a suite of features that meet the needs of users and can accommodate companies of all sizes. Live technical support is available 6 days a week.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

239

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

109

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.6

271

211

Value for money

Ease of use

Features

Customer support

84%

would recommend this app

4.2

264

130

Value for money

Ease of use

Features

Customer support

66%

would recommend this app

Pros

“THE DIGITAL CUSTOMER COMMUNICATION ,Hands down a game changer ,The ability to text estimates, digital vehicle inspections (DVIs) with photos, and invoices directly to customers, helps approvals happen much faster .”

Kira H.

Software revier

“The customer-facing features—like texting photos of parts that need replacement—have built massive trust with our clients and increased our average repair order value.”

Kira H.

Software revier

“I like that it combines scheduling, invoicing and inventory tracking all into one platform. ”

Danielle T.

IT Consult

Pros

“It’s strong in work orders, estimating, and inventory management, and integrates well with parts suppliers, which helps streamline daily workflow.”

ALISSA P.

AGENT

“From diagnostics, to ordering parts, to keeping track of the expenses on repairs to each individual vehicle, TRACS does it all.”

Alejandro L.

Fleet Manager

“My overall experience with using NAPA TRACS is a good one it is a great tool in keeping important inventory organized and kept track of.”

Meghan A.

administrator

Cons

“Where to start with this, horrible account reports, integration errors, constant client complaints, no away messages, very antiquated, no management reports for over runs on labor times missed punch outs anything”

Spikes L.

Owner

“The shoponkey application page could be quite over engaging for new users.”

Adewale S.

HIO

“Shopmonkey can be more expensive than older systems or entry-level shop software.”

Ryan P.

Service Tech

Cons

“At times it can seem make me feel frustrated when the system lags or it glitches & crashes.”

Jesse P.

“The program itself unfortuantely feels a bit outdated for todays times and technology”