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Square for Retail vs eHopper Comparison

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Overview

Category Leaders

Square for Retail is a point of sale (POS) system for retail businesses, with integrated inventory management, customer profiles,...

eHopper is a free, cross-platform, cloud-based POS software designed for use by retail & restaurants using Android, iPad,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

0

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

438

5

4

3

2

1

336

82

10

7

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.1

49

5

4

3

2

1

24

12

9

1

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
74%
would recommend this app

Pros

The super cheap and easy to use interface is awesome. Being able to carry a card reader at all times has improved the way I take deposits for gear rentals.
The compactness of it was definitely appreciated and it was nice to have one, easy to find location for all the important statistics.
The ease of use, the sleek feel, great customer service and great rates. I trust Square with my business and so should you.

Pros

Great customer service, was there to help me get setup and going from the beginning and very friendly.
Ehopper has awesome support, they listen and are very fast at resolving issues.
Been great printers work fine - and easy for staff which is very important.

Cons

I had to sit with my bank to file a dispute with Square, put a hold on all charges by Square, and start using an entirely different payment processor just to avoid Square stealing my money.
A client purchased multiple packages totally thousands of dollars from my company, received the services, and then disputed the charges as 'unrecognized. I provided the following to square.
Square permits fraudulent chargebacks against your company.

Cons

I'd have to say the transaction warnings. I had paid for the full license but some of my cashiers (1 had 4), were locked out of the POS software.
Occasionally need to reboot system when unable to run a credit card transaction. Customers seem to have a difficult time with Apple Pay.
Now is 2020 the customer support is the worst in the world.
  • Vendor responds to reviews
  • Last review10 days ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features78
  • ACH Payment Processing
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Backorder Management
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Barcoding/RFID
  • Billing & Invoicing
  • CRM
  • Cash Management
  • Cataloging/Categorization
  • Clock In / Out
  • Commission Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Reports
  • Customization
  • Data Import/Export
  • Delivery Management
  • Discount Management
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Employee Management
  • For Retail
  • For iPad Devices
  • Gift Card Management
  • Historical Reporting
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Item Management
  • Label Templates
  • Layaway Management
  • Location Tracking
  • Loyalty Program
  • Mail Order
  • Merchandise Management
  • Mobile Access
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Location
  • Offline Access
  • Online Ordering
  • Order Entry
  • Order Fulfillment
  • Order Management
  • Order Processing
  • Order Tracking
  • Ordering Automation
  • Payment Processing
  • Point of Sale (POS)
  • Price / Margin Management
  • Pricing Management
  • Product Identification
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • QuickBooks Integration
  • Real Time Data
  • Real Time Monitoring
  • Real Time Order Entry
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Remote Order Entry
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Restaurant POS
  • Retail Inventory Management
  • Retail Management
  • Retail POS
  • Returns Management
  • Returns Tracking
  • SKU/UPC Codes
  • SSL Security
  • Sales Reports
  • Sales Tax Management
  • Search/Filter
  • Separate Checks
  • Shipping Labels
  • Shipping Management
  • Split Checks
  • Stock Management
  • Supplier Management
  • Table Management
  • Third Party Integrations
  • Tips Management
  • Touch Screen
  • Transaction History
  • eCommerce Management
  • Total features67
  • ACH Payment Processing
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Backorder Management
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Barcoding/RFID
  • Billing & Invoicing
  • CRM
  • Cash Management
  • Cataloging/Categorization
  • Clock In / Out
  • Commission Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Reports
  • Customization
  • Data Import/Export
  • Delivery Management
  • Discount Management
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Employee Management
  • For Retail
  • For iPad Devices
  • Gift Card Management
  • Historical Reporting
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Item Management
  • Label Templates
  • Layaway Management
  • Location Tracking
  • Loyalty Program
  • Mail Order
  • Merchandise Management
  • Mobile Access
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Location
  • Offline Access
  • Online Ordering
  • Order Entry
  • Order Fulfillment
  • Order Management
  • Order Processing
  • Order Tracking
  • Ordering Automation
  • Payment Processing
  • Point of Sale (POS)
  • Price / Margin Management
  • Pricing Management
  • Product Identification
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • QuickBooks Integration
  • Real Time Data
  • Real Time Monitoring
  • Real Time Order Entry
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Remote Order Entry
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Restaurant POS
  • Retail Inventory Management
  • Retail Management
  • Retail POS
  • Returns Management
  • Returns Tracking
  • SKU/UPC Codes
  • SSL Security
  • Sales Reports
  • Sales Tax Management
  • Search/Filter
  • Separate Checks
  • Shipping Labels
  • Shipping Management
  • Split Checks
  • Stock Management
  • Supplier Management
  • Table Management
  • Third Party Integrations
  • Tips Management
  • Touch Screen
  • Transaction History
  • eCommerce Management

Integrations

  • Total integrations24
  • Adobe Commerce
  • Authorize.Net
  • Braintree
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • Shopify
  • Stripe
  • Toast POS
  • Wix
  • WooCommerce
  • WordPress
  • Worldpay
  • Xero
  • Zapier
  • Total integrations9
  • Adobe Commerce
  • Authorize.Net
  • Braintree
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • Shopify
  • Stripe
  • Toast POS
  • Wix
  • WooCommerce
  • WordPress
  • Worldpay
  • Xero
  • Zapier

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

eHopper logo

eHopper

Great Service, Limited Functionality

Reviewed 4 years ago

Overall, it was a positive experience and I would continue to follow their software and hopefully see new and advanced features in the future.

Pros

The software was affordable, the team was very responsive to troubleshoot any issues we had.

Cons

The software was not advanced enough to support all the reporting needs we had in order to analyze our retail performance. There were also a lot of integration and syncing issues with QBO.

Vendor response

Thank you for taking the time to submit a response! We pride ourselves on response time to troubleshoot, or any other customer service issues. If you ever have any further trouble with QBO, or any other syncs, please don't hesitate to reach out directly to support@ehopper.com.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

eHopper logo

eHopper

You Get What You Pay For

Reviewed 4 years ago

Overall eHopper gets the job done. For paying nothing for a POS that is functional most of the time, you cannot beat that. Main gripe would be the crashing of the POS every now and then can be stressful. There is a way to reboot easy enough, but it does get taxing if it happens multiple times in a day.

Pros

- Free to use (for one location, great for very small businesses) - Manual sales - Prompt customer service - Ability to splits taxes and whatnot

Cons

- Issues with connectivity - Certain functionality issues (ie. Split payment process tedious, no support for gift cards, difficulty reprinting hard copies for certain type of returns, etc.)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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eHopper logo

eHopper

Good for larger companies

Reviewed 4 years ago
Pros

I liked the functionality of the software.

Cons

The price. For smaller businesses it’s not really worth it.

Vendor response

Thanks Jillian! Feedback like this is vital to our development process.We strive to balance our features with a price point that is affordable to business of all sizes.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

eHopper logo

eHopper

Review

Reviewed 4 years ago
Pros

It is very easy to use and very organized

Cons

It is hard to find the url link for back office and pos

Vendor response

Thank you Jose! You can always access Back Office at https://bo.ehopper.com/

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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eHopper logo

eHopper

Small business

Reviewed 4 years ago

been great printers work fine - and easy for staff which is very important

Pros

Looks Great - easy for the staff - back office is what i have been looking for

Cons

stock take is not doing what i need Need a fast cash out to help staff when bar is busy need more metric measurements for australia

Vendor response

Thanks Lynn, We really appreciate you taking the time to respond. Continued customer feedback is a crucial part of our entire process. I'm glad Back Office is what you're looking for. Please know that we are actively working to upgrade features and provide things like fast cash outs and improved localization options. If there's a specific upgrade for your business, know that you can always reach out to our Support line with any questions or concerns.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

eHopper logo

eHopper

Probably great for some, but not for us.

Reviewed 6 years ago

First off let me say that EHopper's sales team are the most aggressive for me in my search for POS software. I had the company calling me multiple times even after requesting they not do so. I told them I'd contact them directly if I had any issues, and that I wanted to try the software out first. They have finally stopped calling me after having requested it four or five times. Quite simply the aggressiveness they displayed (one guy called me five times within ten minutes when I didn't answer because I was busy) turned me off of their software. I still gave it a go, as I was looking for something decent for my quick service bar.

Pros

User friendly interface, easy menu setup

Cons

Aggressive sales team, no option for display of buttons without photos (our bar doesn't use photos and we don't care to, we'd rather have more buttons per page), no option for a 'dark' theme which we prefer.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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eHopper logo

eHopper

Software

Reviewed 4 years ago

Do not like it at all

Pros

Do not like nothing at all!!! To many steps and not user friendly

Cons

It is not user friendly and the reports are not what i like for break down.

Vendor response

We are very to sorry to hear that you did not enjoy your experience with eHopper POS, Alicia. We are always working to improve our reporting functionality, and user feedback like this is incredibly valuable to our overall process. If there is anything specific we could do to improve your experience, or to get a better sense of your unique business needs for things such as reporting features, we would be happy to reconcile however we are able.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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eHopper logo

eHopper

Great Company, Great Software, Awesome Service

Reviewed 4 years ago

Ehopper has awesome support, they listen and are very fast at resolving issues. They will train you as many times as needed to ensure you and your staff can utilize every bit of the software to enhance your user experience and make sure your business runs smoothly. They have competitive pricing and are always adding new features and functions to help businesses grow and thrive.

Pros

This software is easy to use and has everything a business needs to stay organized and up to date with their software in todays day and age. They are constantly evolving and stay competitive in the POS industry as a leader in POS technology.

Cons

They are missing a few features for fullservice restuarants but plan on adding them in the future.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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eHopper logo

eHopper

Bad support

Reviewed 3 years ago

Their support team does not help if you have an Epson Printer....

Pros

Not sure what to say here as mainly posting for the bad support

Cons

support is not consistent... we are located in South Africa...we have an issue with our printer. Epson printer.... we have to wait until 6pm for someone to help us eventually... and after 20 minutes the support says he can't fix issues with an Epson printer, not supported by their system.... sorry but that is a Joke...

Vendor response

Thank you for the valuable feedback! We are very to sorry to hear that you did not enjoy your experience with eHopper POS We are always working to improve our functionality, and user feedback like this is incredibly valuable to our overall process.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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eHopper logo

eHopper

eHopper customer experience

Reviewed 4 years ago

For the most part, the service fills our need at this time.

Pros

We have a convenience store and the inventory management can be very helpful. Also the customer service is very good.

Cons

There are a few small programming options that would be helpful. For example, after the last update they took away the ability to turn off the receipt printing so that we didn't have the "uncheck" that option after every single transaction. We are in a small community and don't have much traffic but with 100 transactions per day that's 100 times we have to click a button. It's not a huge deal but there are just little things like that they overlook I think.

Vendor response

Hi, We'd love to hear more, specifically, about your need to uncheck the receipt printing option. If you could contact us, at your convenience, perhaps there's a work around we can set up for you. Just reply here, or reach out to our Support line. I really appreciate you taking the time to provide us this feedback.Let's see how we can help!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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eHopper logo

eHopper

Still missing a few things

Reviewed 4 years ago

Its been frustrating but were still hanging in there

Pros

Clock in and out, inventory services, potential commence integration

Cons

The fact that if something is in a matrix we can't see the total quality of USD of stock we have for that particular item

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

eHopper logo

eHopper

E Hopper review

Reviewed 4 years ago
Pros

Simple to setup and get running. Competitively priced for entry level point of sale.

Cons

Reports and features are lacking. Reports are limited in what they provide. Receipts are hard to find in the system for voids. Sales and customer promotions are difficult to manage. New versions are delayed.

Vendor response

Cletus, we really appreciate you taking the time to submit a review. Feedback from our users is one of the most valuable tools in our development kit. We are working every day to fully expand our reporting capabilities. Someone from our team will reach out soon to see if there any specific questions or concerns for your business we might be able to address.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

eHopper logo

eHopper

Great System and Great Service!

Reviewed 4 years ago

Beautiful software and hardware, simple to setup, amazing customer service. Would recommend to anyone looking for an easy-to-learn solution for their business. Support has always been available whenever needed and their team resolved all issues quickly and efficiently.

Pros

It is beautiful and simple to learn. Very user friendly.

Cons

The software is great, can't think of anything I don't like

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

eHopper logo

eHopper

Used be a good one; however, now it is horrible

Reviewed 2 years ago

Will be GLAD TO LEAVE this POS asap due to a terrible customer support.

Pros

Back in 2018 the support was awesome, they went an extra mile in order to sustify their customers.

Cons

Now is 2020 the customer support is the worst in the world. For example, [SENSITIVE CONTENT HIDDEN] (if you hear her name, pls hang up and don't waiste your time!!) she waisted 20+ mins of my precious time, she accused me that I'm not paying for the software, as well as she cannot find mb e in the system and stated that I'm a free member who is NOT going to get help. On my question how about the monthly...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

eHopper logo

eHopper

Great for large-scale events!

Reviewed 4 years ago

My overall experience was good, except for my credit card being charged for another month of full access to the software. I had made it abundantly clear I only needed the license for 1 month and nowhere did it say the license would auto-renewed/charge my credit card. Further to that when speaking to support (I did that a lot), I was told that access to the software would automatically cease after my month was up if I didn't make another payment before then -- this was exactly what I wanted and had no reason not to trust what eHopper told me. That has unfortunately left me a bit disappointed and not too keen on doing business with the company again if I fair resolution to the issue can't be accomplished.

Pros

What I like most about this software is the user-friendly interface both for the back office and pos software on tablets. Also a big bonus is syncing in real-time as it allows me to share information with my team on the progress of our event. One of the biggest motivators to a team that received almost 15,000 guests is hearing how much of each product was sold because it's more than just a number. What has to be taken into consideration is the kitchen staff, our food line servers, and the prep work leading up to our event. . . all things that contributed to our numbers/sales.

Cons

I'd have to say the transaction warnings. I had paid for the full license but some of my cashiers (1 had 4), were locked out of the POS software. During a weeklong event that saw 15,000 patrons that was a nightmare. Thankfully, eHopper support (Monsur and his manager) came to the rescue and set up backup accounts for us and my trouble-shooting helped get us back up and running.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support