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Epos Now vs eHopper Comparison

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Overview

Category Leaders

Epos Now is a cloud-based point of sale system which enables restaurant & retail businesses to control inventory as well...

eHopper is a free, cross-platform, cloud-based POS software designed for use by retail & restaurants using Android, iPad,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

25

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

3.6

304

5

4

3

2

1

159

30

30

15

70

  • Value for money
  • Ease of use
  • Features
  • Customer support
68%
would recommend this app

4.1

49

5

4

3

2

1

24

12

9

1

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
74%
would recommend this app

Pros

Great customer support, very easy to use brilliant for accountancy and amazing software.
After being held to one time only only for this call price and grand promises of excellent customer service.
Overall, the flexibility and customization is the best feature and the reason we stay. In addition, Epos is always updating and improving.

Pros

Great customer service, was there to help me get setup and going from the beginning and very friendly.
Ehopper has awesome support, they listen and are very fast at resolving issues.
Been great printers work fine - and easy for staff which is very important.

Cons

Probably the worst over customer experience I have had across any industry. And this is not after one bad experience, this is spanning 3+ years.
Insistence that the problem was Xero for over a week was frustrating until eventually a functioning link was established to the API (not a Xero problem). Then the problems really started.
I have tried since December to get this account paused and stop being charged. I've been promised every single week since the first charge that they would "pause," and refund the charges.

Cons

I'd have to say the transaction warnings. I had paid for the full license but some of my cashiers (1 had 4), were locked out of the POS software.
Occasionally need to reboot system when unable to run a credit card transaction. Customers seem to have a difficult time with Apple Pay.
Now is 2020 the customer support is the worst in the world.
  • Vendor responds to reviews
  • Last review22 days ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features70
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Barcode / Ticket Scanning
  • Barcode Printing
  • Barcode Recognition
  • Billing & Invoicing
  • CRM
  • Cash Management
  • Clock In / Out
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Reports
  • Data Import/Export
  • Data Security
  • Data Synchronization
  • Delivery Management
  • Discount Management
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Employee Management
  • For Bakeries
  • For Restaurants
  • For Retail
  • Gift Card Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Kitchen / Menu Management
  • Layaway Management
  • Loyalty Program
  • Mobile Access
  • Multi-Currency
  • Multi-Location
  • Offline Access
  • Online Ordering
  • Order Entry
  • Order Fulfillment
  • Order Management
  • Order Processing
  • Order Tracking
  • Ordering Automation
  • Payment Processing
  • Performance Metrics
  • Point of Sale (POS)
  • Price / Margin Management
  • Pricing Management
  • Product Catalog
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Restaurant POS
  • Retail Inventory Management
  • Retail Management
  • Retail POS
  • Returns Management
  • Returns Tracking
  • SSL Security
  • Sales Reports
  • Sales Tax Management
  • Separate Checks
  • Split Checks
  • Stock Management
  • Table Management
  • Third Party Integrations
  • Tips Management
  • Touch Screen
  • Transaction History
  • Transaction Management
  • User Management
  • eCommerce Management
  • Total features67
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Barcode / Ticket Scanning
  • Barcode Printing
  • Barcode Recognition
  • Billing & Invoicing
  • CRM
  • Cash Management
  • Clock In / Out
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Reports
  • Data Import/Export
  • Data Security
  • Data Synchronization
  • Delivery Management
  • Discount Management
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Employee Management
  • For Bakeries
  • For Restaurants
  • For Retail
  • Gift Card Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Kitchen / Menu Management
  • Layaway Management
  • Loyalty Program
  • Mobile Access
  • Multi-Currency
  • Multi-Location
  • Offline Access
  • Online Ordering
  • Order Entry
  • Order Fulfillment
  • Order Management
  • Order Processing
  • Order Tracking
  • Ordering Automation
  • Payment Processing
  • Performance Metrics
  • Point of Sale (POS)
  • Price / Margin Management
  • Pricing Management
  • Product Catalog
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Restaurant POS
  • Retail Inventory Management
  • Retail Management
  • Retail POS
  • Returns Management
  • Returns Tracking
  • SSL Security
  • Sales Reports
  • Sales Tax Management
  • Separate Checks
  • Split Checks
  • Stock Management
  • Table Management
  • Third Party Integrations
  • Tips Management
  • Touch Screen
  • Transaction History
  • Transaction Management
  • User Management
  • eCommerce Management

Integrations

  • Total integrations32
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations9
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

eHopper logo

eHopper

Poor communication with eHopper - scammers!!

Reviewed 2 years ago

horrible! Wouldn't recommend to anyone.

Pros

You'll never see bad reviews about eHopper as it is hard to find any reviews for them. We started setting up at the start of 2020, started the setting up process and then we have been ghosted ever since and we have still yet to hear off [SENSITIVE CONTENT HIDDEN] about having our tills set up, but sure they take out the direct debit each month without fail and it's been quite a few months now.

Cons

customer service is terrible. Why sell a software that some customers never get chance to use because you don't help us set it up .

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

eHopper logo

eHopper

You Get What You Pay For

Reviewed 4 years ago

Overall eHopper gets the job done. For paying nothing for a POS that is functional most of the time, you cannot beat that. Main gripe would be the crashing of the POS every now and then can be stressful. There is a way to reboot easy enough, but it does get taxing if it happens multiple times in a day.

Pros

- Free to use (for one location, great for very small businesses) - Manual sales - Prompt customer service - Ability to splits taxes and whatnot

Cons

- Issues with connectivity - Certain functionality issues (ie. Split payment process tedious, no support for gift cards, difficulty reprinting hard copies for certain type of returns, etc.)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

eHopper logo

eHopper

Used be a good one; however, now it is horrible

Reviewed 2 years ago

Will be GLAD TO LEAVE this POS asap due to a terrible customer support.

Pros

Back in 2018 the support was awesome, they went an extra mile in order to sustify their customers.

Cons

Now is 2020 the customer support is the worst in the world. For example, [SENSITIVE CONTENT HIDDEN] (if you hear her name, pls hang up and don't waiste your time!!) she waisted 20+ mins of my precious time, she accused me that I'm not paying for the software, as well as she cannot find mb e in the system and stated that I'm a free member who is NOT going to get help. On my question how about the monthly...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

Share this review:

eHopper logo

eHopper

Ok product, terrible customer support and sales.

Reviewed 6 years ago
Pros

The system itself works great, but they pair it with a PAX credit card terminal that I don't like. It's not wireless and you would have to drag a long cord across the bar area in order for someone to input their PIN. We own a bar and we don't keep the cash register, to which it is attached, on the front bar. They don't currently have a wireless solution for this. Also, we are on a 2 month trial...

Cons

The customer support and sales. The product itself is fine.