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Epos Now vs eHopper Comparison

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Overview

Category Leaders

Epos Now is a cloud-based point-of-sale and payment system that specialises in helping retail and hospitality businesses...

eHopper is a free, cross-platform, cloud-based POS software designed for use by retail & restaurants using Android, Windows...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

3.3

366

5

4

3

2

1

161

34

36

19

116

  • Value for money
  • Ease of use
  • Features
  • Customer support
58%
would recommend this app

4.1

52

5

4

3

2

1

26

13

9

1

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
76%
would recommend this app

Pros

Great customer support, very easy to use brilliant for accountancy and amazing software.
After being held to one time only only for this call price and grand promises of excellent customer service.
Overall, the flexibility and customization is the best feature and the reason we stay. In addition, Epos is always updating and improving.

Pros

Great customer service, was there to help me get setup and going from the beginning and very friendly.
Ehopper has awesome support, they listen and are very fast at resolving issues.
Beautiful software and hardware, simple to setup, amazing customer service.

Cons

Probably the worst over customer experience I have had across any industry. And this is not after one bad experience, this is spanning 3+ years.
Insistence that the problem was Xero for over a week was frustrating until eventually a functioning link was established to the API (not a Xero problem). Then the problems really started.
I have tried since December to get this account paused and stop being charged. I've been promised every single week since the first charge that they would "pause," and refund the charges.

Cons

I'd have to say the transaction warnings. I had paid for the full license but some of my cashiers (1 had 4), were locked out of the POS software.
Occasionally need to reboot system when unable to run a credit card transaction. Customers seem to have a difficult time with Apple Pay.
Now is 2020 the customer support is the worst in the world.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features105
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Bar Tab Management
  • Barcode Recognition
  • Barcode/Ticket Scanning
  • Billing & Invoicing
  • CRM
  • Cash Management
  • Clock In/Out
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Categories
  • Customizable Reports
  • Data Import/Export
  • Data Security
  • Data Synchronization
  • Debit/Credit Card Processing
  • Delivery Management
  • Discount Management
  • Dynamic Pricing
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Employee Management
  • For Bakeries
  • For Bars/Clubs
  • For Food Trucks
  • For Jewelry Stores
  • For Liquor Stores
  • For Restaurants
  • For Retail
  • Forecasting
  • Gift Card Management
  • In-Person Payments
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Kitchen/Menu Management
  • Label Printing
  • Layaway Management
  • Loyalty Program
  • Menu Builder
  • Merchandise Management
  • Mobile Access
  • Mobile Booking
  • Mobile Device Management
  • Mobile Payments
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multi-Store
  • Multiple Payment Options
  • Offline Access
  • Online Ordering
  • Online Payments
  • Online Reservations
  • Onsite Printing
  • Order Entry
  • Order Fulfillment
  • Order Management
  • Order Processing
  • Order Tracking
  • Ordering Automation
  • PCI Compliance
  • POS Integration
  • Payment Processing
  • Payment Processing Services Integration
  • Performance Metrics
  • Point of Sale (POS)
  • Price/Margin Management
  • Pricing Management
  • Product Catalog
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • QR Codes
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real Time Updates
  • Receipt Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Restaurant POS
  • Retail Inventory Management
  • Retail Management
  • Retail POS
  • Returns Management
  • Returns Tracking
  • SMS Messaging
  • SSL Security
  • Sales History
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Search/Filter
  • Separate Checks
  • Split Checks
  • Stock Management
  • Table Management
  • Tagging
  • Third Party Integrations
  • Tips Management
  • Touch Screen
  • Transaction History
  • Transaction Monitoring
  • Two-Factor Authentication
  • User Management
  • Website Personalization
  • eCommerce Management
  • Total features91
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Bar Tab Management
  • Barcode Recognition
  • Barcode/Ticket Scanning
  • Billing & Invoicing
  • CRM
  • Cash Management
  • Clock In/Out
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Categories
  • Customizable Reports
  • Data Import/Export
  • Data Security
  • Data Synchronization
  • Debit/Credit Card Processing
  • Delivery Management
  • Discount Management
  • Dynamic Pricing
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Employee Management
  • For Bakeries
  • For Bars/Clubs
  • For Food Trucks
  • For Jewelry Stores
  • For Liquor Stores
  • For Restaurants
  • For Retail
  • Forecasting
  • Gift Card Management
  • In-Person Payments
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Kitchen/Menu Management
  • Label Printing
  • Layaway Management
  • Loyalty Program
  • Menu Builder
  • Merchandise Management
  • Mobile Access
  • Mobile Booking
  • Mobile Device Management
  • Mobile Payments
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multi-Store
  • Multiple Payment Options
  • Offline Access
  • Online Ordering
  • Online Payments
  • Online Reservations
  • Onsite Printing
  • Order Entry
  • Order Fulfillment
  • Order Management
  • Order Processing
  • Order Tracking
  • Ordering Automation
  • PCI Compliance
  • POS Integration
  • Payment Processing
  • Payment Processing Services Integration
  • Performance Metrics
  • Point of Sale (POS)
  • Price/Margin Management
  • Pricing Management
  • Product Catalog
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • QR Codes
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real Time Updates
  • Receipt Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Restaurant POS
  • Retail Inventory Management
  • Retail Management
  • Retail POS
  • Returns Management
  • Returns Tracking
  • SMS Messaging
  • SSL Security
  • Sales History
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Search/Filter
  • Separate Checks
  • Split Checks
  • Stock Management
  • Table Management
  • Tagging
  • Third Party Integrations
  • Tips Management
  • Touch Screen
  • Transaction History
  • Transaction Monitoring
  • Two-Factor Authentication
  • User Management
  • Website Personalization
  • eCommerce Management

Integrations

  • Total integrations43
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations9
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

hp
AvatarImg

hayden p.

Printing, 1-10 employees

Used other for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

eHopper logo

eHopper

Poor communication with eHopper - scammers!!

Reviewed 4 years ago

horrible! Wouldn't recommend to anyone.

Pros

You'll never see bad reviews about eHopper as it is hard to find any reviews for them. We started setting up at the start of 2020, started the setting up process and then we have been ghosted ever since and we have still yet to hear off [SENSITIVE CONTENT HIDDEN] about having our tills set up, but sure they take out the direct debit each month without fail and it's been quite a few months now.

Cons

customer service is terrible. Why sell a software that some customers never get chance to use because you don't help us set it up .

JW
AvatarImg

Justin W.

Retail, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

eHopper logo

eHopper

You Get What You Pay For

Reviewed 5 years ago

Overall eHopper gets the job done. For paying nothing for a POS that is functional most of the time, you cannot beat that. Main gripe would be the crashing of the POS every now and then can be stressful. There is a way to reboot easy enough, but it does get taxing if it happens multiple times in a day.

Pros

- Free to use (for one location, great for very small businesses) - Manual sales - Prompt customer service - Ability to splits taxes and whatnot

Cons

- Issues with connectivity - Certain functionality issues (ie. Split payment process tedious, no support for gift cards, difficulty reprinting hard copies for certain type of returns, etc.)

IP
AvatarImg

Iryna P.

Food & Beverages, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

eHopper logo

eHopper

Used be a good one; however, now it is horrible

Reviewed 4 years ago

Will be GLAD TO LEAVE this POS asap due to a terrible customer support.

Pros

Back in 2018 the support was awesome, they went an extra mile in order to sustify their customers.

Cons

Now is 2020 the customer support is the worst in the world. For example, [SENSITIVE CONTENT HIDDEN] (if you hear her name, pls hang up and don't waiste your time!!) she waisted 20+ mins of my precious time, she accused me that I'm not paying for the software, as well as she cannot find mb e in the system and stated that I'm a free member who is NOT going to get help. On my question how about the monthly...

PM
AvatarImg

Penny M.

Entertainment,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

Share this review:

eHopper logo

eHopper

Ok product, terrible customer support and sales.

Reviewed 8 years ago
Pros

The system itself works great, but they pair it with a PAX credit card terminal that I don't like. It's not wireless and you would have to drag a long cord across the bar area in order for someone to input their PIN. We own a bar and we don't keep the cash register, to which it is attached, on the front bar. They don't currently have a wireless solution for this. Also, we are on a 2 month trial...

Cons

The customer support and sales. The product itself is fine.