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eHopper Pricing, Features, Reviews and Alternatives

eHopper product overview

What is eHopper?

eHopper is a cloud-based point of sale (POS) software for retail and restaurants available on certified Android 4.4+ tablets , iPad, Windows PC and Poynt mobile terminal.

Key benefits of using eHopper

- Offer free POS and free card processing in US.

- Integrated payment solution in Canada via First Data, Moneris and more.

- eHopper's user access controls enable the configuration of staff permissions and viewing rights, so that only limited staff members have access to financial transactions and store security.

- The order management module splits incoming orders into different channels to provide an understanding of how many orders are coming through each channel.

- The split payments tab provides an option for customers to pay part of their bill with cash and another part with credit or debit card.

- Inventory tracking helps in managing inventory at a stock unit level and informs users in time if any stock is below the minimum threshold level.

- The online reporting feature allows users to access reports from any device and provides visibility and insights into regular sales operations.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Knowledge Base
Email/Help Desk
Chat
Phone Support

Training options

Live Online
Documentation
Videos
Webinars

eHopper pricing information

Value for money

4.0

/5

49

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

eHopper features

Functionality

3.8

/5

49

Total features

67

7 categories

Most valued features by users

Inventory Management
Reporting & Statistics
Multi-Location
Point of Sale (POS)
Activity Dashboard
Order Management
Reporting/Analytics
Alerts/Notifications

eHopper users reviews

Overall Rating

4.1

/5

49

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.82/10
Rating distribution

5

4

3

2

1

24

12

9

1

3

Pros
Great customer service, was there to help me get setup and going from the beginning and very friendly.
Ehopper has awesome support, they listen and are very fast at resolving issues.
Been great printers work fine - and easy for staff which is very important.
Cons
I'd have to say the transaction warnings. I had paid for the full license but some of my cashiers (1 had 4), were locked out of the POS software.
Occasionally need to reboot system when unable to run a credit card transaction. Customers seem to have a difficult time with Apple Pay.
Now is 2020 the customer support is the worst in the world.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great Company, Great Software, Awesome Service

Reviewed 4 years ago

Ehopper has awesome support, they listen and are very fast at resolving issues. They will train you as many times as needed to ensure you and your staff can utilize every bit of the software to enhance your user experience and make sure your business runs smoothly. They have competitive pricing and are always adding new features and functions to help businesses grow and thrive.

Pros

This software is easy to use and has everything a business needs to stay organized and up to date with their software in todays day and age. They are constantly evolving and stay competitive in the POS industry as a leader in POS technology.

Cons

They are missing a few features for fullservice restuarants but plan on adding them in the future.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best System

Reviewed 2 months ago
Pros

I love everything that ehopper does and has to offer.

Cons

I don't have anything to say about the least because I love it!!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Used be a good one; however, now it is horrible

Reviewed 2 years ago

Will be GLAD TO LEAVE this POS asap due to a terrible customer support.

Pros

Back in 2018 the support was awesome, they went an extra mile in order to sustify their customers.

Cons

Now is 2020 the customer support is the worst in the world. For example, [SENSITIVE CONTENT HIDDEN] (if you hear her name, pls hang up and don't waiste your time!!) she waisted 20+ mins of my precious time, she accused me that I'm not paying for the software, as well as she cannot find mb e in the system and stated that I'm a free member who is NOT going to get help. On my question how about the monthly...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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eHopper customer experience

Reviewed 4 years ago

For the most part, the service fills our need at this time.

Pros

We have a convenience store and the inventory management can be very helpful. Also the customer service is very good.

Cons

There are a few small programming options that would be helpful. For example, after the last update they took away the ability to turn off the receipt printing so that we didn't have the "uncheck" that option after every single transaction. We are in a small community and don't have much traffic but with 100 transactions per day that's 100 times we have to click a button. It's not a huge deal but there are just little things like that they overlook I think.

Vendor response

Hi, We'd love to hear more, specifically, about your need to uncheck the receipt printing option. If you could contact us, at your convenience, perhaps there's a work around we can set up for you. Just reply here, or reach out to our Support line. I really appreciate you taking the time to provide us this feedback.Let's see how we can help!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great for large-scale events!

Reviewed 4 years ago

My overall experience was good, except for my credit card being charged for another month of full access to the software. I had made it abundantly clear I only needed the license for 1 month and nowhere did it say the license would auto-renewed/charge my credit card. Further to that when speaking to support (I did that a lot), I was told that access to the software would automatically cease after my month was up if I didn't make another payment before then -- this was exactly what I wanted and had no reason not to trust what eHopper told me. That has unfortunately left me a bit disappointed and not too keen on doing business with the company again if I fair resolution to the issue can't be accomplished.

Pros

What I like most about this software is the user-friendly interface both for the back office and pos software on tablets. Also a big bonus is syncing in real-time as it allows me to share information with my team on the progress of our event. One of the biggest motivators to a team that received almost 15,000 guests is hearing how much of each product was sold because it's more than just a number. What has to be taken into consideration is the kitchen staff, our food line servers, and the prep work leading up to our event. . . all things that contributed to our numbers/sales.

Cons

I'd have to say the transaction warnings. I had paid for the full license but some of my cashiers (1 had 4), were locked out of the POS software. During a weeklong event that saw 15,000 patrons that was a nightmare. Thankfully, eHopper support (Monsur and his manager) came to the rescue and set up backup accounts for us and my trouble-shooting helped get us back up and running.

eHopper FAQs and common questions

Q. What type of pricing plans does eHopper offer?

eHopper has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of eHopper?

eHopper has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does eHopper support?

eHopper supports the following languages:
Dutch, English, French, German, Russian, Spanish


Q. Does eHopper support mobile devices?

eHopper supports the following devices:
Android, iPad


Q. Does eHopper offer an API?

No, eHopper does not have an API available.


Q. What other apps does eHopper integrate with?

eHopper integrates with the following applications:
Authorize.Net, WooCommerce, PayPal, Google Analytics 360, Quickbooks Online, Google Calendar, Mailchimp


Q. What level of support does eHopper offer?

eHopper offers the following support options:
FAQs/Forum, Knowledge Base, Email/Help Desk, Chat, Phone Support

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