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Square for Retail vs Shopventory Comparison

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Overview

Category Leaders

Square for Retail is a point of sale (POS) system for retail businesses, with integrated inventory management, customer profiles,...

Category Leaders

Shopventory is a cloud-based inventory management solution which integrates with a range of sales systems. The platform offers...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

0

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

99

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

440

5

4

3

2

1

336

84

10

7

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.8

53

5

4

3

2

1

42

11

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

The super cheap and easy to use interface is awesome. Being able to carry a card reader at all times has improved the way I take deposits for gear rentals.
The compactness of it was definitely appreciated and it was nice to have one, easy to find location for all the important statistics.
The ease of use, the sleek feel, great customer service and great rates. I trust Square with my business and so should you.

Pros

The multi location reporting and inventory management is super easy to use and it just works every time. Their customer support is always a great help.
Their support team is fantastic and is more knowledgeable about other platforms like Square than the Square customer support teams. When dealing with integration issues).
Shopventory is defenily great at linking a great inventory with square or syncing between to platforms such as square and shopify or woocommerce or even clover.

Cons

I had to sit with my bank to file a dispute with Square, put a hold on all charges by Square, and start using an entirely different payment processor just to avoid Square stealing my money.
A client purchased multiple packages totally thousands of dollars from my company, received the services, and then disputed the charges as 'unrecognized. I provided the following to square.
Square permits fraudulent chargebacks against your company.

Cons

There is a few basic things missing, like the possibility to write notes on a partially received PO, or if you make a mistake. In fact you can't write notes anywhere which is quite annoying.
I wish I could give more than 5 stars, they deserve the sky. We will 100% be purchasing a subscription and will not consider it to be wasted money at all.
We had two locations that were very hard to manage, one was an open air market where sales went very quickly and this software solved our problems instantly.
  • Vendor responds to reviews
  • Last review20 days ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features78
  • ACH Payment Processing
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Audit Trail
  • Backorder Management
  • Barcode / Ticket Scanning
  • Barcode Printing
  • Barcode Recognition
  • Barcode/Label Management
  • Barcoding/RFID
  • Billing & Invoicing
  • CRM
  • Cataloging/Categorization
  • Clock In / Out
  • Commission Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customization
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Employee Management
  • For Retail
  • For iPad Devices
  • Forecasting
  • Gift Card Management
  • Historical Reporting
  • Inventory Auditing
  • Inventory Control
  • Inventory Labels
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Item Management
  • Kitting
  • Label Printing
  • Label Templates
  • Labeling
  • Location Tracking
  • Loyalty Program
  • Mail Order
  • Merchandise Management
  • Mobile Access
  • Multi-Channel Management
  • Multi-Location
  • Order Entry
  • Order Fulfillment
  • Order Management
  • Order Processing
  • Payment Processing
  • Point of Sale (POS)
  • Pricing Management
  • Product Identification
  • Purchase Order Management
  • Purchasing & Receiving
  • QuickBooks Integration
  • Real Time Data
  • Real Time Order Entry
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Remote Order Entry
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management
  • Retail Management
  • Retail POS
  • Returns Management
  • Returns Tracking
  • SKU/UPC Codes
  • Sales Reports
  • Sales Tax Management
  • Search/Filter
  • Serial Number Tracking
  • Shipping Labels
  • Shipping Management
  • Stock Management
  • Supplier Management
  • Third Party Integrations
  • Touch Screen
  • Transaction History
  • Warehouse Management
  • eCommerce Management
  • Total features53
  • ACH Payment Processing
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Audit Trail
  • Backorder Management
  • Barcode / Ticket Scanning
  • Barcode Printing
  • Barcode Recognition
  • Barcode/Label Management
  • Barcoding/RFID
  • Billing & Invoicing
  • CRM
  • Cataloging/Categorization
  • Clock In / Out
  • Commission Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customization
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Employee Management
  • For Retail
  • For iPad Devices
  • Forecasting
  • Gift Card Management
  • Historical Reporting
  • Inventory Auditing
  • Inventory Control
  • Inventory Labels
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Item Management
  • Kitting
  • Label Printing
  • Label Templates
  • Labeling
  • Location Tracking
  • Loyalty Program
  • Mail Order
  • Merchandise Management
  • Mobile Access
  • Multi-Channel Management
  • Multi-Location
  • Order Entry
  • Order Fulfillment
  • Order Management
  • Order Processing
  • Payment Processing
  • Point of Sale (POS)
  • Pricing Management
  • Product Identification
  • Purchase Order Management
  • Purchasing & Receiving
  • QuickBooks Integration
  • Real Time Data
  • Real Time Order Entry
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Remote Order Entry
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management
  • Retail Management
  • Retail POS
  • Returns Management
  • Returns Tracking
  • SKU/UPC Codes
  • Sales Reports
  • Sales Tax Management
  • Search/Filter
  • Serial Number Tracking
  • Shipping Labels
  • Shipping Management
  • Stock Management
  • Supplier Management
  • Third Party Integrations
  • Touch Screen
  • Transaction History
  • Warehouse Management
  • eCommerce Management

Integrations

  • Total integrations24
  • 7shifts
  • Adobe Commerce
  • Authorize.Net
  • Braintree
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • Shopify
  • Stripe
  • Toast POS
  • WooCommerce
  • WordPress
  • Worldpay
  • Xero
  • Zapier
  • Total integrations10
  • 7shifts
  • Adobe Commerce
  • Authorize.Net
  • Braintree
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • Shopify
  • Stripe
  • Toast POS
  • WooCommerce
  • WordPress
  • Worldpay
  • Xero
  • Zapier

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Shopventory logo

Shopventory

Great Customer Service!

Reviewed 2 years ago

The customer service is top notch! [SENSITIVE CONTENT HIDDEN] helped me get setup and walked me through the entire process. I had approximately 1,000 - 2,000 skus. I had to do major clean up on my data before loading (which was my own fault, I had different skus for quite a few of the same products in my two different systems *facepalm*). I also received

Pros

I had a brick and mortar retail business and also had a website. I used square for brick and mortar and shopify for e-commerce. It had become extremely difficult removing/adding inventory between the two systems and I needed a solution that would sync the two inventories. I also had an issue of overselling inventory. Shopventory corrected both of those issues.

Cons

When you bulk upload new products, you cannot add a description, categories, etc. Instead, you must go back in and use a bulk edit spreadsheet, find the products just uploaded and then add in the missing data. With that being said, I made this suggestion and am told it is being worked on, so that's great! One other thing, if you use shopify and have tags on your products, once shopventory syncs it sees tags as "categories" and will create those categories and products are "duplicated" into those categories.

Vendor response

Hi Chelsea, thanks so much for the review! We love hearing that Shopventory makes it possible to have a store and sell online without spending all day managing it, especially during this pandemic. Thanks for your suggested improvements as well, we take those seriously and will keep you posted on updates!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Shopventory logo

Shopventory

Powerful, but with quirks

Reviewed 3 years ago

Customer Service is the best.

Pros

We connect to Square and this system helps us know the Cost of Goods sold where Square lacks.

Cons

The software can be a little tricky to set up. Be sure to ask support if you have any questions before proceeding.

Vendor response

Hi Jared! We appreciate the great review! We're always working on ways to improve the initial set up. We'll pass this information along to our setup team! It's great to hear that you've been able to get true product profitability reporting by using Shopventory. That's one of the many reasons we do what we do!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Shopventory logo

Shopventory

The Multi-Tool of Inventory Management!!!

Reviewed 2 years ago

Super solid experience, while there has been some learning and need to reach out to support from time to time the user experience, the functionality, accuracy and ability to track modify and cycle count inventory is top tier. I've used Square Retail, QuickBooks POS, LightSpeed and a few other smaller programs that boast inventory management. They all pale in comparison... and if you want Brick and Mortar (I'm using Square and WooCommerce) Shopventory can manage it all whether I want stand alone inventory or pooled inventory it has me covered! Love it!

Pros

Shopventory first and foremost is unbelievably user friendly. From day one it is easy to setup, maintain and even if you are unsure of anything on the platform, knowledgeable support and guidance are a click away... yes even during a pandemic!

Cons

The only thing I can think of is the addition of managing serial numbers, but that really speaks to maybe 2-3 products for me so while nice to have. I wouldnt sacrifice the ease of use or multi platform functionality of Shopventory for being able to use SN# with a far more confusing and less robust competitor.

Vendor response

Fernando we are so glad that you have found Shopventory to be user friendly, easy to setup, and easily maintained. We agree that our customer support team is fantastic and very helpful! We'll let our developers know about your request to add managing serial numbers. We are always working to improve Shopventory for our customers. Thank you for your five star review!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Shopventory logo

Shopventory

Shopventory is a great software

Reviewed 3 years ago
Pros

Shopventory is defenily great at linking a great inventory with square or syncing between to platforms such as square and shopify or woocommerce or even clover. There definitely is a need for something like shopventory.

Cons

There are a few things I wish they had on the software but with the team working hard I feel like they will add more stuff. I would like to see a option where if you get the same product from multiple vendors that it tell you to get a product that is below par from the cheapest vendor first. This would save lots of time trying to figure out the cheapest place to find that product again. I feel like...

Vendor response

Thank you for the kind review Caleb! We're so glad to hear Shopventory is continuing to make things easier for your business. Those are great insights into vendor comparisons. We do plan on adding more of that kind of automation to the app soon, and your suggestions help point us in the right direction!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Shopventory logo

Shopventory

Awesome Customer Service

Reviewed 3 years ago

We had two locations that were very hard to manage, one was an open air market where sales went very quickly and this software solved our problems instantly!

Pros

This software has made our retail business manageable, would highly recommend

Cons

I have not found a con for this software yet.

Vendor response

Thank you for the kind words, Pam!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Shopventory logo

Shopventory

Great Support Team - Friendly and Knowledgeable

Reviewed 3 years ago
Pros

Their support team is fantastic and is more knowledgeable about other platforms like Square than the Square customer support teams! (when dealing with integration issues).

Cons

I wish that it were faster process to update the inventory, and the barcode scan app which is cool was integrated within the main platform since as a new business our barcodes change often (so we don't use that even though it would save a lot of time).

Vendor response

Hey Vincent! We are so glad to hear that you had a great experience with our customer care team. We appreciate your feedback regarding speed. We'll reach out to better understand. Thanks again for the review!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Shopventory logo

Shopventory

Making the holiday season easier

Reviewed 3 years ago

I am able to inventory all my product in one place, see cost, price, vendors, categories, etc. The customer support is awesome. Anything I ask they are readily available to help. I found a small issue and they fixed it right away.

Pros

easy of use, comprehensive, ability to integrate with Square. Works with barcoding.

Cons

In the 6 months of using almost daily, there is nothing I do not like

Vendor response

Hi Chrysa! What a nice review! We're glad to hear that you like our product and service. We can't wait to work with you through the holiday season!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Shopventory logo

Shopventory

Incredibly powerful for the price!

Reviewed 3 years ago

Incredibly helpful and great for starting our business!

Pros

Great resource to sort and start inventory for a smaller business. Incredibly supportive staff with growing solutions!

Cons

Just not robust enough for my growing business - we have hundreds of thousands of SKUs within the retail specialty footwear business and need a true POS/Inventory system to be one in the same.

Vendor response

Hi Adam! Thanks a ton for leaving us a review. We really appreciate it! It's unfortunate to hear that you ran into a SKU limit issue! While some of the POS systems we work with have a SKU limit, Shopventory does not. We hope you find a good solution for your quickly growing business. That's exciting to hear! Please let us know if you have any feature suggestions. We have tons of businesses on our platform in the 25+ location range and their feedback is incredibly helpful!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Shopventory logo

Shopventory

Shopventory for Hobby Retail

Reviewed 3 years ago

Replaces the Square inventory system with a much more functional solution. Makes it so that we do not need a much more expensive POS.

Pros

Inexpensive when compared with many inventory management systems. Integrates well with Square and Woocommerce to allow for multi-channel sales. Customer service is fast, and features are added often.

Cons

Still some features that we would like to see to make it a one-stop solution. A few of the features are also not as robust or powerful as some competitors.

Vendor response

Hi Shawn! Thanks so much for the kind review! We hope that you've shared your ideas on ways we can improve our already powerful features. That's how we figure out what to build next! Thanks for being a great customer.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Shopventory logo

Shopventory

Perfect for our retail music store

Reviewed 5 months ago

Shopventory has allowed on-site and remote monitoring and inputting of our merchandise and sales. It integrates very well with our POS system and we are very happy with the functions of seeing our actual profit margin in real-time. CUSTOMER SERVICE and responsiveness are amazing! I truly feel that they care and are active in their endeavors to make Shopventory to be exactly what their customers desire and need.

Pros

The ability to have access to real-time information and to update products and inventory from our retail location as well as away is great!

Cons

There are only minor items that I would like to have included, but they are very minor and likely specific to our particular usage. Not at all deal-breakers.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Shopventory logo

Shopventory

One of the best 3rd party Inventory management software out there

Reviewed 3 years ago

We run a retail chain and have tons of inventory we manage. 2 warehouses, and 10 locations. All being managed via Shopventory for a yr plus. Support has been absolutely great along the way,

Pros

Cloud based, integrates with so many POS's, consistently releasing new features,

Cons

None that I can think of at the moment. It used to be reporting, but they just released an update to address a lot of that.

Vendor response

Hey Phil, thanks for the great review! We're glad to hear you like our new Custom Reporting Engine. It will sure make reporting on your 10 locations much more powerful!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Shopventory logo

Shopventory

An excellent program

Reviewed 3 years ago

My company has used four different programs for POS and retail in the past six years. The Shopventory team worked patiently with me to make the transition to them as easy as possible. I am thankful for their support.

Pros

The customer service is excellent! Unlike many other programs I've used, the Shopventory team answers your queries quickly and efficiently. They almost always understood my issues and were able to solve them right away. They're incredibly professional and nice to deal with.

Cons

Bulk loading items into inventory and running barcodes can be tedious

Vendor response

Hi Anita! Thanks for the review. The kind words about the Customer Care team are appreciated! We have a great time working through the needs of the businesses we serve. We're happy to have you as a customer!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Shopventory logo

Shopventory

The product is great, the support is A+!!

Reviewed 3 years ago

Hands-down I have to give all of the credit to signing up with Shopventory to rep who is part of the support staff. She is impressively patient, spent hours working with me as we transitioned to Shopventory and is always extremely helpful whether I need phone or chat support.

Pros

It's been extremely helpful to have software that manages our inventory with important reporting AND integrates our Square Point of Sale system with our E-commerce​ store, Woocommerce.

Cons

There are some limitations in reporting and filtering, but I know Shopventory is constantly updating and improving.

Vendor response

Hi Kathy! Thanks a ton for your review. It's fantastic to hear that Shopventory has been a valuable solution to run your business with WooCommerce and Square. As you mentioned, we're always adding and improving features. Make sure you keep submitting your requests! That's how we know what to build next.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Shopventory

Great Stepping Stone

Reviewed 3 years ago

This is a great stepping stone product for those that haven't grown large enough for the "big guns" but need an easy-to-use database that integrates well with current POS systems.

Pros

We needed software that could integrate with Square and offer purchase order tracking, cost of goods sold, vendor info, and beyond. Shopventory provides that. It's intuitive and has GREAT customer service.

Cons

There isn't a way to track customer special orders. I would have liked to be able to input more info on the item screen like vendor item number and case packs.

Vendor response

Hi Kirsten, thanks so much for taking the time to leave a review! It's been great working with you. As for special orders, we have a feature in the works that may be perfect for you--I'll reach out to discuss further!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Shopventory logo

Shopventory

Pretty Good Product with Great Customer Service

Reviewed 4 years ago
Pros

I needed something to help me track my inventory better that also integrated with my Square POS and Shopventory did the trick. It was kind of difficult to set up but the customer support was amazing and they helped me every step of the way. I probably took at least 2+ hours of their time just to help me set up a free trial account. The main reason I signed up for it was to get functionality that wasn't present in square such as setting COGS. Overall I am happy but hope to see some feature improvements in the future.

Cons

A few drawbacks which make Shopventory difficult to use: No mobile app. This is a pretty painful pill to swallow to be honest. As a small business owner, often times I can only go shopping for ingredients when I have some spare time. Having the ability to check stock levels in real on my phone while i'm shopping would be a huge win. Currently, I try to login to their website on my phone but it isn't...

Vendor response

Hi Mark, thanks for the review! We're glad you have been able to use Shopventory to understand the true profitability of your products. It makes us happy to hear that! Shopventory has two free mobile apps that you're welcome to download: The first is our Dashboard App ( https://help.shopventory.com/reporting/dashboard-mobile-app ) which gives you a pulse on your business health at all...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Shopventory logo

Shopventory

Review - Shopventory

Reviewed 3 years ago

Terrific.

Pros

Once I worked out the variant stuff (thanks for all your help [SENSITIVE CONTENT HIDDEN]!!!) it was fantastic for creating items with multiple ingredients. I found it more accurate than any stock system I had used before, and it's integration with Square fast and seamless. The customer service is INSANELY good! Thanks for all your help guys. Once the global madness is over, we'll be right back.

Cons

I would like the stocktaking process to be simpler, and more customisation with report start and finish times. Also, please more decimal points for variants! For us as a business, we use Shopventory most to get a 'value used' figure at the conclusion of each week- this is the value sold + any wastage & comp stock, so as to determine the weekly cost of goods sold. I'm able to use my own spreadsheet in conjunction with Shopventory to get the figure, but I would love to be able to do it in one click through the platform.

Vendor response

Hi, thanks so much for the kind review! We take our software and service seriously, and are so glad to hear you've had a great experience. We love your insight for improvements as well! Just recently we released a feature to make stocktaking simpler by incorporating barcode scanners--just scan your products, upload, and counts are done! More decimal points are on the radar. As for reporting, we'd love to chat further about how we can help get the numbers you need faster, perhaps using our Inventory Change Report. Please reach out to our support team when you get a chance and let's collaborate!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

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Shopventory

Great for Small Businesses with Multiple Locations

Reviewed 4 years ago
Pros

Provides all the inventory management features you wished that Square provided (like a followable paper trail). Makes putting together transfers and orders a breeze. Great, quick customer service team when you have an issue. Constantly improving the system as well as adding features. Great way to tie together your WooCommerce / WordPress store with a physical location. Have been working on mobile apps like an inventory scanner app for smartphones.

Cons

The pricing tiers are the main issue. Once you go above 3 integrations (locations, so for example, 2 stores and a website) you have to go to their 10 location tier, which is over double the price. You can't add a pop-up or anything like that. User access controls have been improved greatly, but are still less customizable than I would wish. Because the development team is small, they sometimes introduce bugs into the system that will mess up your inventory, but the customer service team is great and will fix it for you pronto.

Vendor response

Hi there! Thank you so much for leaving us a review. We're always working on ways to improve our offering and have introduced several new user access permissions (for employee cycle counts) recently. Please let us know if you have any other great ideas! It makes us happy to hear that you love our Audit Log tool and Purchase Order/Transfer system. We just launched a big update to the Audit Log and made Purchase Orders automatic!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Shopventory

A great all-in-one software for multi-location management

Reviewed 3 years ago

I've been using Shopventory for over 3 years now and it has been great. It was a brand new app when we started using them and they have just been adding new functions and making everything work! The multi location reporting and inventory management is super easy to use and it just works every time. Their customer support is always a great help. They are hard at work improving this day by day and I can't wait for what news in store! Great for multi-store operations and an all-in-one program for most if not all needs!

Pros

The best thing about Shopventory is that I can manage all my locations from one single page. I have a primary warehouse that receives all goods and then distributes to our retail locations. With a couple clicks I can adjust inventory counts of ALL locations. It's just really easy to do and I don't have to go into each stores inventory software and manually adjust each thing. Literally saves me hours of work every day. I can create purchase orders directly from Shopventory and it'll email my vendors my order automatically. It has many more nice features that really help!

Cons

Not really a Con for the software, sometimes it glitches and lags due to being cloud based when it is under heavy load but those issues have been less and less every update. It is a board software that is doing many things so it is expected occasionally. A quick logout and login fixes the issue if there was one. No other issues in my experience.

Vendor response

Hey Kevin, thanks for the great review! You're correct. We're improving our offering every day based on the feedback from customers such as yourself. We're glad that you've been with us for so many years and we're looking forward to many more!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Shopventory

Shopventory helps us keep track of our online & in-store inventory

Reviewed a year ago

Overall, Shopventory has helped us combine and keep track of our online & in-store inventory by integrating with our new point of sale system. There was a bit of a learning curve, but the program is relatively user-friendly and support is available for questions that arise. There are many available features for a fair price, and the program does most of what we need it to do.

Pros

We are a small retail store and Shopventory makes it easy to create barcode labels, print tags, create purchase orders, view sales, and display current inventory. Stocktakes with an integrated barcode scanner are an easy way to take and update inventory. The program integrates well with our Shopify point of sale + online store and when we make changes in Shopventory, the updates are reflected in Shopify quickly. I have chatted with Shopventory's customer service representatives multiple times and they are responsive and helpful. There are also ways to input reorder quantities and be notified when you are running low on stock.

Cons

We don't like that purchase orders cannot be edited after they are created. Sometimes Shopventory quantities are slow to update after an item is purchased, although if you click on the quantity that will usually update it. The program will also update at random times and if you don't save what you're doing frequently, you could lose your work. You can also only input digits to three decimal places.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Shopventory

Top of the line company

Reviewed 4 years ago

In a retail situation, the inventory is what the business revolves around. This program is the best and easiest to use. I have tried a few. Their Support Team is the best. They go out of their way to help you solve a problem is it can be solved. However, users do make not smart moves sometimes. Some of these cannot be recovered from. I had a problem with SKU's last week, their tech support went in and helped me reset all my SKU's to something that was valid. No one stops until a problem is solved.

Pros

The software is easy to use. A lot of features are being upgraded on a regular basis. Seems there is a way to do whatever you want to accomplish. If it is a feature that would benefit a many of their clients, they upgrade as soon as they can.

Cons

Not much really. Every so often, I find something I would like that it doesn't have. However with the help of their Top Notch Support Team, we can usually find a way around to get what I need. You are also dealing with someone in the United States. No language barrier.

Vendor response

Hey Sheila! Thank you for the review. We're glad to have you as a customer!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Shopventory

Novice user

Reviewed 3 years ago
Pros

My manager set this up for my shop. so it is easy for me to follow

Cons

When they make updates sometimes i get lost trying to find how to do functions. Mostly I have to call my manager to walk me through it as she uses for the shop continuously

Vendor response

Hi William, thanks for taking the time to leave a review, and for being a great customer for over two years now! If you ever have questions about recent improvements feel free to start a chat with our support team and we'll be happy to help!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Shopventory

Satisfied

Reviewed 2 years ago

Good

Pros

Have only been using the system for 3 months although the company has had it for years. Find it user friendly and easy to use.

Cons

Not familiar enough to really experience the cons.

Vendor response

Thank you Mary for your review. It's good to hear that you find it friendly and easy to use.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Shopventory

EXCELLENT! customer service, easy to use, and incredibly useful

Reviewed 5 years ago

I save a lot of time reordering inventory, I have a much clearer idea of my margins, and I can see when I might be experiencing theft. Great product overall.

Pros

I've had such a great experience using Shopventory: they have excellent customer service that's quick, effective, and personalized; updates made to the platform are targeted specifically toward customer needs and requests; the platform is easy to use, yet provides so much more useful data analysis than I expected; so far I haven't experienced a single bug except for one caused by a linked program! Couldn't be better

Cons

My only qualms are that certain improvements don't have quite the customizability that I would hope for, but I imagine that these additional improvement are simply still in the he works. The other con is that Shopventory isn't compatible with Squarespace yet! So I'm anxiously awaiting for that update to release.

Vendor response

Hi there! We're excited to hear that you've enjoyed working with our Customer Care team! We love working with the different businesses we serve. We'd like to get your feedback about past and future feature releases. Please send your thoughts to help@shopventory.com - It will help us a ton!

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Shopventory

Integration with POS and easy to use

Reviewed 5 years ago
Pros

Integration with POS is very easy to accomplish. They real time sync works very well. It's easy to setup and to use. Very intuitive and helpfull videos. Simple to create PO and manage inventory

Cons

There is a few basic things missing, like the possibility to write notes on a partially received PO, or if you make a mistake. In fact you can't write notes anywhere which is quite annoying. It works in modules and I think the price it's too high for what they are offering for professional and Elite packages.

Vendor response

Hi Ana! Thanks for the review. We're glad that Shopventory is automating your business! Our newest Purchase Order feature allows you to automatically add all items that are running low. Pretty powerful stuff! We appreciate the feedback on writing a note on a partially received Purchase Order. Our engineering team will take that into consideration. However, you can write a note in several other areas of the software, such as when doing a reconciliation. These notes will show on the audit logs of all items. Let us know if you have anymore feedback and we're glad to have you as a customer!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Shopventory

Shopventory Customer Care Saves the Day

Reviewed 5 months ago

I talked to [SENSITIVE CONTENT] today, and he helped me out a bunch! I was confused about creating products and making them per unit pricing products. He was able to take the time to help me figure out it was way more simple than I thought. I loved the commitment he brought. I also love that I got some help quickly!

Pros

Keep up the great work! The way you guys integrate multiple stores and online selling is amazing.

Cons

If I had to say something, I would add that your help blogs aren't very advanced. I know you have to reach the basic users for the most part, and make it easy for them to understand. I feel as a pretty experienced user I'm quite a bit above the current topics. So when I go to look for advice, it doesn't take me very far. So then I end up getting lost on where to go, or over think what I should do. Thankfully you have great customer service, and they help me through it all.