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TEXT2DRIVE Logo

Customer Experience Suite for Automotive Dealerships

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TEXT2DRIVE - 2026 Pricing, Features, Reviews & Alternatives

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TEXT2DRIVE overview

What is TEXT2DRIVE?

TEXT2DRIVE is the leading revenue-generating and customer engagement communications software for car dealerships that seamlessly integrates with all major DMS providers. A single sign-on solution with an adaptive mobile-friendly, web-based design that can be used on any device, including desktop, tablet, or smartphone.

Unify dealership teams with 17 unique automations and reduce manual communication by 82% with a single communication portal that manages internal and external communication across all departments.

Increase CSI scores by an average of 35% and drive up to $20,000 per month in additional revenue without placing additional burdens on your staff.

Automate the checkout process:

• SpeedCheckout: Decrease your lines and wait times by allowing customers to receive and pay for their repairs via text.

• Advanced Fraud Protection: Protects the dealership from chargebacks and builds confidence in customers.

• Create a completely contactless experience with vehicle pick-up scheduling and notifications.

Drive Service Lane Efficiency and Revenue:

• T2D MPI+: Send photos, videos, and a digital inspection to your customer's phone, and let them access suggested repairs directly from their device. Customizable to your workflow.

• Service Reminders: Generate $22,022 on average over a 2-month period.

• Recall Notifications: Effortlessly pull a report of customers impacted by recalls and notify them via text.

• Schedule Appointments and Send reminders.

• Parts Obsolescence Management: View special order parts, track receipt and automatically notify customers.

• Coupons: Use texting coupons to drive return visits.

• Record videos to demonstrate the need for recommended repairs.

• TEXTconnect allows dealers to automate texts whenever a service light turns on in a customer’s vehicle, reminding them that your dealership is there to help.

Connect with highly engaged leads and sell more vehicles with advanced communications features:

• Video Communications: Send video tours to prospects.

• Live Chat: Automated messages and the ability for real-time communication with salespeople.

• Lease Expirations: Send reminders to improve customer retention.

• Website Integrations to seamlessly send vehicle info to prospect’s phones.

• Buy Back Notifications when desired vehicles enter the service lane.

• Ensured compliance with Telephone Consumer Protection Act (TCPA) regulations.

Easy Set-up and Onboarding:

• We configure for you, so there is no learning curve. You tell us which ownership milestones you want to address; the cadence of those communications; to whom you want customer responses routed, and we do the rest.

• U.S.-based customer support

Key benefits of using TEXT2DRIVE

TEXT2DRIVE is a comprehensive fixed ops customer experience suite designed to help automotive dealerships streamline workflows. Using 17 unique automations, TEXT2DRIVE immediately improves communications both internally and externally, while driving additional revenue and improving customer retention.

Managers can easily chat with team members internally and maintain a record of text messages within the CRM platform. Stay compliant with Telephone Consumer Protection Act (TCPA) regulations, plus know you are protected from fraud and chargebacks.

Communicate externally with pre-built templates to communicate with customers. Send automated service reminders, lease expiration notices, safety recall messages, MPI reports, invoices, and more.

Fixed operations and Service managers can track parts to know when new parts were ordered and received, provide a contactless checkout experience, improve customer interaction via texting coupons, chatting, and appointment requests, digital multipoint inspections reports (MPIs), and record videos of the vehicle once it arrives in the service lane.

Sales professionals can send 360-degree tours of vehicles or specific automobile parts including interior, exterior, wheels, and engine to clients.

Marketing departments can offer coupons, deliver information about vehicles in the form of images and video tours via text, and live chat with website visitors by adding TEXTCoupons, TEXT4appointment, and LIVEChat features to corporate pages.

Starting price


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TEXT2DRIVE’s user interface

Ease of use rating:

TEXT2DRIVE pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(1)
3-4(10)
5(43)

What do users say about TEXT2DRIVE?

Reviewers appreciate TEXT2DRIVE for its straightforward setup and intuitive interface, making it easy for staff and customers to use. They find it convenient for managing payments and keeping everyone updated, though some mention occasional difficulties with payment processing and template customization. They report that most customers and employees consider it user-friendly, but note challenges when customers opt out or have trouble navigating certain features.

Users say TEXT2DRIVE streamlines text communication with customers, allowing quick updates, appointment reminders, and easy documentation. They find texting more effective than email, but some wish for better message customization and improved handling of opt-outs and automated alerts.

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Who uses TEXT2DRIVE?

Based on 54 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Automotive
Consumer Services
Entertainment
Sports

Use cases

Auto Dealer
Auto Dealership CRM

TEXT2DRIVE's key features

Most critical features, based on insights from TEXT2DRIVE users:

For automotive dealerships
Service department
Contact database
Reporting/Analytics
Website integration
Lead management

All TEXT2DRIVE features

Features rating:

Alerts/Notifications
Customer database
Reporting & statistics
Third-Party integrations
Lead capture
Lease tracking
Appointment management
Automated scheduling
Communication management
Customer history
New car dealer
Real-Time reporting
Real-Time updates
Stock management

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TEXT2DRIVE pricing

Value for money rating:

Starting from

Empty state illustration for "No pricing info"

No pricing info

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about TEXT2DRIVE price and value

Value for money rating:

To see what individual users think of TEXT2DRIVE's price and value, check out the review snippets below.

“I have had a great experience with it. Communication is key and with this amount of clientele and volume, it is important to be able to reach and be reached.”
KG

Kristy G.

CUSTOMER RELATIONS MANAGER

“Love the ability to reach my clients when they are not available by phone (in meetings, with clients, etc).”
RB

Ryan B.

Assistant Service Manager

TEXT2DRIVE integrations (1)

Top integrations

TEXT2DRIVE support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Phone Support
Knowledge Base
Email/Help Desk

Training options

Live Online
Documentation
Videos
In Person

TEXT2DRIVE FAQs

Q. What type of pricing plans does TEXT2DRIVE offer?

TEXT2DRIVE has the following pricing plans:
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of TEXT2DRIVE?

TEXT2DRIVE has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does TEXT2DRIVE support?

TEXT2DRIVE supports the following languages:
English


Q. Does TEXT2DRIVE offer an API?

No, TEXT2DRIVE does not have an API available.


Q. What level of support does TEXT2DRIVE offer?

TEXT2DRIVE offers the following support options:
Chat, Phone Support, Knowledge Base, Email/Help Desk

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