Orderry Pricing, Features, Reviews & Comparison of Alternatives

Orderry is a cloud-based field service management software for repair service businesses of any size, whatever types of repairs they handle. The system includes tools for managing customers, tickets, inventory, staff, documents, and more.

All tickets in Orderry are displayed in a single table, with details of their status - either Pending, Under Repair, Ready, or Issued. Users can search for individual tickets using customer name, ticket number, device name, or customer phone number. When tickets are completed, SMS notifications can be sent out manually or automatically to customers, with customizable sender signatures. Documents can be created and printed from within Orderry, including receipts, completion agreements, and warranty certificates.

Orderry includes an integrated telephony system which enables users to call customers from their mobile phone by clicking on the customer’s phone number. Incoming calls automatically display customer cards with the customer’s name and details of previous orders, and calls are logged and recorded for users to listen to at any time. The inventory management system records stock of all spare parts and merchandise, and allows users to post, write off, and transfer items between multiple workshop stocks. Any transaction which involves receipts or withdrawal of funds is recorded automatically, with full financial information available for users to view in reports. Technician reports allow users to calculate wages for time periods specified by users, and for piecework payments, the percentage of each completed ticket’s value to be deducted as wages can be defined.