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TouchBistro vs GrubHub Comparison (2026)

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TouchBistro

GrubHub

Overview

TouchBistro’s All-in-One Restaurant Management system offers all the technology you need to run your restaurant on one easy-to-use platform. Designed for and by restaurant service staff, TouchBistro meets the specific needs of the industry with 24/7 expert support.

Grubhub is a takeout and delivery software for corporates and restaurants to build food orders, manage payments, and track delivery on a digital platform. It helps manage large orders and its distribution, scheduling recurring requests, generating monthly invoices, and setting up guidelines.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

3.8

414

194

104

Value for money

Ease of use

Features

Customer support

60%

would recommend this app

4.3

131

Value for money

Ease of use

Features

Customer support

56%

would recommend this app

Pros

“I wish I could make changes to the TB numbers after the day is closed, so it refects online what I had to do offline to balance.”

Elizabeth K.

bookkeeper

“Used a Moby8500 that would disconnect every single day leaving us with a terminal down.”

Aidee H.

owner

“It is easy to use, helps manage orders efficiently, and works well for daily restaurant operations.”

David A.

Manager

Pros

“The platform is familiar to many users, making it easy for customers to order, and it can generate incremental sales during slower periods when managed strategically.”

Johnathan D.

Owner

“I am able to view different restaurants around me and find whatever I am craving”

Annie M.

Physician Assistant

“Even when you try to be nice about the order being incorrect the most you'll get is a $5 or $10 coupon if you can wade through to the manager.”

Jim C.

CEO

Cons

“You have to turn it on before your connection signal goes out meaning you have to deal with manually batching out cc payments. If your internet goes out and you don't have offline mode on you are SCREWED and can't even send an order to kitchen.”

Aidee H.

owner

“Confusing and time-consuming to program, unstable system (menu items, modifiers, and printer settings randomly disappear or change), frequent glitches and crashes that disrupt service, ;ong wait times for customer support, questionable billing practices (incl.”

Margeaux L.

Owner

“Constant POS crashes (almost every order), poor customer, expensive integrations and little to no customer or technical support.”

Samuel M.

General Manager

Cons

“High commission and service fees substantially reduce margins, and restaurants are often held financially responsible for issues beyond their control, such as driver delays, app errors, or customer disputes.”

Johnathan D.

Owner

“Sometimes the app doesn't allow me to select no ice in my drinks or when I go to order online the app freezes”

Daniel R.

Founder

“Commission fees are high, and when problems occur, restaurants often carry the financial burden.”

Johnathan D.

Owner