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Lavu POS vs TouchBistro Comparison

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Overview

Category Leaders

An all-in-one restaurant iPad POS system offering inventory management, employee scheduling, sales monitoring and customized reports

Category Leaders

TouchBistro’s iPad POS system is designed for and by restaurant service staff to meet the specific needs of the industry...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

59

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

69

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.0

156

5

4

3

2

1

82

38

13

5

18

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

4.0

351

5

4

3

2

1

181

96

25

14

35

  • Value for money
  • Ease of use
  • Features
  • Customer support
77%
would recommend this app

Pros

Very fun to see the company develop over the years. Almost all my experiences have been good with Lavu.
POS Lavu has been such an easy transition and very user friendly. It has made it easy to keep track or our products and sales, our employee's love the simplicity of the system.
We are happy with Menudrive, the cost is acceptable and we like how our staff doesn't need to answer the phone to get the order.

Pros

I like using TouchBistro because is easy to use and has a lot of helpful tools. The customer service is great and every time I have a technical issue is resolved quickly.
The POS itself is super super easy to figure out , it was getting all the equipment and setting up the wireless that I struggled with. Get help where you need it most.
The most useful tool for me is reporting. The ease of adding removing and repricing is also a favourite.

Cons

No access to accounting, don't believe me call their number. Had to fight charges and cancelled the credit card to stop them from billing.
Lavu is an embarrassment to the POS industry. LAVU is a shady company at best and a headache for any real restaurant at worst.
When confronted about the charges and after submitting confirming emails, they stated the charges were approved but offer no proof even though email confirmations from their own AR show the opposite.

Cons

The biggest problem is that they oversold and under delivered. They told me that all my current printers would work with their requirements.
We never used hey second of their service and still they stole our money. High pressure criminals who will do ANYTHING to get your money.
I purchased an extra piece of equipment and returned it for my money back but it got lost on their end and I ended up being out several hundred dollars and no follow up after many attempts.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review12 days ago

Key features

  • Total features72
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Bar Tab Management
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Built-in Accounting
  • Cash Management
  • Clock In / Out
  • Contact Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Categories
  • Customizable Reports
  • Data Import/Export
  • Data Synchronization
  • Delivery Management
  • Discount Management
  • Dynamic Pricing
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • Food Delivery Dispatching
  • For Bars/Clubs
  • For Restaurants
  • For iPad Devices
  • Gift Card Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Item Management
  • Kitchen / Menu Management
  • Loyalty Program
  • Mobile Access
  • Mobile Payments
  • Multi-Location
  • Offline Access
  • Online Ordering
  • Online Payments
  • Order Entry
  • Order Management
  • Ordering Automation
  • Partial Payments
  • Payment Processing
  • Point of Sale (POS)
  • Price / Margin Management
  • Pricing Management
  • Promotions Management
  • Purchase Order Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Restaurant POS
  • Retail Inventory Management
  • Returns Management
  • SSL Security
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Self Check-in/Check-out
  • Self Ordering
  • Separate Checks
  • Split Checks
  • Status Tracking
  • Stock Management
  • Surveys & Feedback
  • Table Management
  • Third Party Integrations
  • Timeout
  • Tips Management
  • Transaction History
  • Wait List Management
  • Total features63
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Bar Tab Management
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Built-in Accounting
  • Cash Management
  • Clock In / Out
  • Contact Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Categories
  • Customizable Reports
  • Data Import/Export
  • Data Synchronization
  • Delivery Management
  • Discount Management
  • Dynamic Pricing
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • Food Delivery Dispatching
  • For Bars/Clubs
  • For Restaurants
  • For iPad Devices
  • Gift Card Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Item Management
  • Kitchen / Menu Management
  • Loyalty Program
  • Mobile Access
  • Mobile Payments
  • Multi-Location
  • Offline Access
  • Online Ordering
  • Online Payments
  • Order Entry
  • Order Management
  • Ordering Automation
  • Partial Payments
  • Payment Processing
  • Point of Sale (POS)
  • Price / Margin Management
  • Pricing Management
  • Promotions Management
  • Purchase Order Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Restaurant POS
  • Retail Inventory Management
  • Returns Management
  • SSL Security
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Self Check-in/Check-out
  • Self Ordering
  • Separate Checks
  • Split Checks
  • Status Tracking
  • Stock Management
  • Surveys & Feedback
  • Table Management
  • Third Party Integrations
  • Timeout
  • Tips Management
  • Transaction History
  • Wait List Management

Integrations

  • Total integrations14
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations25
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

TouchBistro logo

TouchBistro

Works great for my lounge.

Reviewed 7 years ago
Pros

Very easy to train new staff, affordable pos option, saves a lot of space from traditional pos.

Cons

Software is slightly restrictive, System can be a little slow when it is very busy.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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TouchBistro

DO NOT DO IT

Reviewed 3 years ago

We went "all-in" on Touchbistro as our POS system for both of our Coffee shops. However, with the loss of many customers and countless frustrating hours on the phone with tech support, we were forced to abandon Touchbistro, after two weeks of use, to have any chance at succeeding. We invested ~$8k for licensing, plus training, plus installation, all for a system that proved to be worthless. Many unnecessary labor hours we will never get back.

Pros

The unrealized dream of a competent POS system.

Cons

- Frequent Error Codes - Orders "lost"- not printed to kitchen, not visible on KDS - Frequent proprietary router crash - Mandatory onsite "server" (Mac mini) - Slow customer service team - Touchbistro's inability to deliver on the dream they created - The amount of labor, money, loss of customers my business suffered because of this defective POS system

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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TouchBistro

Lot of issues with this pos and worst customer service

Reviewed 7 months ago
Pros

Their advertisement that says no1 pos in the market.

Cons

Software itself. It has lot of issues and if you try to call customer service they don’t really care to resolve the issue. You will receive 10 calls a day until you choose this as your pos after if you have issue you have to call them 1000 times to resolve.

Vendor response

Hi Sudev, Thanks for taking the time to write a review. I'm so sorry about the issues you experienced with the software and customer care. I want you to know that I will be passing your comments on to product and customer care team. We want to make sure your voice is heard as we continue to improve. Thank you!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

TouchBistro logo

TouchBistro

TouchBistro POS Review

Reviewed 3 years ago

When I first saw TouchBistro POS sponsoring restaurants on a Gordon Ramsey television show, I thought if he recommended it maybe we needed it as well. I am not at all disappointed by this decision I have made. Traditional tickets are out the door now thanks to this lovely system. You've made our business run smoother, which means more happy customers.

Pros

The TouchBistro POS system is a very easy to use. I don't find myself to be the best at POS systems, but the setup process was basically idiot-proof. Getting everything to work took way less time than I anticipated. Also, I have yet to see this POS system crash, even during busy hours.

Cons

Sometimes there can be a little lag when putting in certain orders. It seems like the POS system is sometimes just trying to play catch up with itself. We have noticed that moving from page to page oftentimes will slow it down. We have learned to not click as quickly now though.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

TouchBistro logo

TouchBistro

Easy to use. We DEPEND on this system. We just setup RevUp to integrate a customer loyalty program

Reviewed 5 years ago
Pros

Cloud reporting and great customer service! I like the ability to keep all reporting in the POS including staff time sheets and other information. I think the reports are great and easy to use, even online as an app on my cell phone to easily manage the day's activities. Setup is easy and upgrades are seamless. We installed a second POS system for overflow it is a great benefit.

Cons

I would like to access the full POS system remotely, not just the cloud.

Vendor response

Hey, Mim! Thanks so much for your review. Very happy to hear you're finding TouchBistro to be easy to use and a dependable tool for your restaurant. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

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TouchBistro

Excellent POS. The easiest that I've seen in many years

Reviewed 7 years ago
Pros

Very easy to use POS. Actually the easiest that I've seen in many years

Cons

So far nothing. In my case the software is working perfectly. No crashing, no freezing and it works really fast

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

TouchBistro logo

TouchBistro

Great Experience!

Reviewed 5 years ago

I would definitely recommend TouchBistro to anyone who is looking for a POS system.

Pros

I like the overall system, but what really stood out for me was the customer service and how helpful they were throughout the entire process.

Cons

I have not noticed any downside. Everything was smooth. If I could pick one very small thing, it would be great to have a support team locally to be able to come into site but with the customer service team being reachable and the process being simple, I don’t think it’s an issue.

Vendor response

Hi Heena, Thanks for writing such a kind review on our CS team! I'll make sure to share with the team! Thanks again! Mell

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

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TouchBistro

Touch Bistro

Reviewed 3 years ago

Overall, I use this pos system daily, and it is a very handy program.

Pros

Easy interface, and very user friendly. Able to switch prices and add new items no problem.

Cons

I really disliked the way customer service is set up. When you have an issue it's very hard to get through to them

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

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TouchBistro

Very unpleasant experience

Reviewed 7 months ago

I first started using it at a restaurant during 2019. I was so impressed by this product that I started using it at my current restaurant too. Few problems here and there but this time it has been 7 days and they haven't been able to fix my issue.

Pros

Using iPad to take orders is the only good thing, very fast compared to other POS providers.

Cons

Where do I begin. Customer service was the best until 2019. Now it is similar to Toasts. It is day 7 of us not being able to print tickets in the kitchen, every time/ every day I call them they have this answer ready. "Our Product Development team is working on your case, we will get back to you as soon as we hear back from them"

Vendor response

Hello Bipul, First off, thanks for sharing your feedback. I'm really sorry that TouchBistro's customer service didn't meet your expectations. Clearly, we fell short, and I apologize. The last thing we want to do is let our customers down, and moving forward, we're going to do everything in our power to hold ourselves to that standard. Please send an email to stumbach@touchbistro.com with your contact information and account name your venue is under so we can look into this for you.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

TouchBistro logo

TouchBistro

Very Easy to set up and use

Reviewed 4 years ago
Pros

I compared 10+ tablet POS systems before purchasing TouchBistro. It is very user friendly, affordable and easy to customize.

Cons

My least favorite thing is the way it handles credit card voids. Instead of being able to void a charge, you have to create a new negative ticket and run the card again. It is clunky and not at all intuitive.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

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TouchBistro

Touch Bistro: Great for the Independent Business

Reviewed 5 years ago

I've been using Touch Bistro since 2013 and it has only got better over the years. They are a very dynamic company with frequent updates which serve to keep your system always performing better with greater functionality and better reporting. Every update is like a little present in which you can unpack more and more features! Their support network has never failed us in our dire times of need when your mac mini crashes 30 minutes before service. This to me is one of the most important functions of a POS provider and Touch Bistro has always been easily reachable and more than happy to get us back up and running.

Pros

price, ease of use and support system in place

Cons

lacks some of the functionality of the big POS systems but frankly independent businesses do not need all that horsepower

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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TouchBistro

Not for small businesses

Reviewed 2 years ago

Realllt bad experiance, Poor customer service Total irresponsible local installment team

Pros

Nothing is great about this pos system, since we loose a lot of money because of their bad service

Cons

Authorized Touch bistro Dealer from SWFl was a total fraud and he took $1800 from and did no service at all we wasted more than 2 weeks for them to installl the softare

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

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TouchBistro

The Little POS that could

Reviewed 7 years ago
Pros

Support is excellent and continuous and frequent improvements and incorporation of user feedback

Cons

At current time not much, system was limited in infancy but has come a long way and is a very powerful POS,

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

TouchBistro logo

TouchBistro

No brainer

Reviewed 5 years ago

Just try it Change is great !!!

Pros

Finally the perfect POS software without the feeling of been held hostage by the pureveyor. So easy to use and very logical.

Cons

No cons were added to this review

Vendor response

Hi Claude, So happy to hear you find TouchBistro the perfect POS!! Thanks for taking the time out to leave a review! Mell

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

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TouchBistro

Easy to Use

Reviewed 4 years ago

Great app and capabilities, but iOS updates were a huge issue that lead us to find a different POS option.

Pros

iOS based so it's easy to learn and use. Cloud based so I'm able to see sales live without any delay. iPhone app is simple to navigate.

Cons

Even though it was iOS based, there wasn't an iPhone app that would allow you to ring in orders and I couldn't find a heavy duty holder that would also have enough room for the dymo card reader. The last few iOS updates really messed with the software - using sign on screen would close out the app, wifi kept disconnecting, etc.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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TouchBistro

Terrible Customer Service

Reviewed 5 years ago

If you are an IT wizard and do not require much training this may be the system for you. My fear is that when something does go wrong when I go live that getting a hold of customer service will be impossible.

Pros

The system seems much more user friendly than your typical cumbersome POS systems like Aloha or Micros if you can get it setup.

Cons

Customer service is absolutely the worst. They require a 3 week lead time for all training and install appointments, I am building a restaurant from ground up and it is very difficult to know 3 weeks out where construction will be. The only department that responds promptly is sales, no other department puts any priority on follow ups. I asked to speak to someone in executive management and was told they are unavailable. So I reached out to the CEO Alex Barrotti through LinkedIn (seems this is the only way to contact anyone in executive management) and I received some condescending reply about how customer service works comparing install and training appointments to taking reservations for my restaurant. Clearly the poor customer service culture comes from the top.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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TouchBistro

Great software, affordable, very easy to use and teach employees on

Reviewed 5 years ago
Pros

extremely straight forward and easy to use, visually pleasing ,intuitive, can have someone who's never used a POS to use it in minutes

Cons

inventory system for alcohol, also be great for integration with other payment solutions such as Global Payments

Vendor response

Hey, Michael! Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to use and train new staff on, and of course affordable for your needs. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

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TouchBistro

The Best POS system

Reviewed 9 months ago

TB is the best POS system I have ever worked with in 40 years I have been in the restaurant business.

Pros

The ease of switching over from our old system to the TB system

Cons

Nothing . Everything works exactly they way we wanted .

Vendor response

Hey Brian, thank you for leaving us a review! We appreciate the kind words!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

TouchBistro logo

TouchBistro

Touch bistro

Reviewed 3 years ago

Overall experience of this software is very positive. I have years of data saved conveniently and the everyday use of visiual and set up is a breeze

Pros

This platform is the easiest I have used for a POS. Great visual display, very easy to access the info from any device. Perfect menu building.

Cons

What I have least like of this software is the overly long wait times to update the system and the difficulty with using our loyalty program and being on hold for hours to get it fixed

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

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TouchBistro

Highly recommend

Reviewed 4 years ago

I highly recommend this POS, I have location and I’m currently working on opening a second one and I already have my system ready.

Pros

It’s so easy to set up and use! As long as you are familiar with apple products you won’t have any problem understanding the POS

Cons

I didn’t like that I can’t make changes while the restaurant is opens because it will Slow down the system.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

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TouchBistro

Great POS System

Reviewed 4 years ago
Pros

Huge fan of this POS because of the iPad accessibility. It's terrific to use, and they also have a great free trial. That really helped.

Cons

No complaints here. In no time at all, everyone had familiarized themselves with the system, and we are very pleased with it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

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TouchBistro

Best POS Interface Available

Reviewed 2 years ago

The TouchBistro POS has made managing items, transactions, and invoices manageable and reliable. It is a simple to use service with many different tools at your disposal.

Pros

The TouchBistro POS has an incredible, easy to use interface. It allows you to categorize and organize items. It gives you an array of options for organizing the things you need when you need them.

Cons

The POS could improve their customization options. Adding additional features would allow more creative expression on the interface. This could potentially enhance the overall experience on the platform.

Vendor response

Hi Axel, thank you for your helpful feedback!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

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TouchBistro

Working Great

Reviewed 7 years ago
Pros

Blows our old pos system out of the water. Dynamic product always improving the software. Has made our customer service experience quicker and more accurate. Easy to train staff.

Cons

Not much to dislike. We have had no problems using the system. Quicker call back from support would be helpful.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

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TouchBistro

Touch Bistro Pos

Reviewed 6 years ago

TouchBistro is very user friendly and great customer service. If you are familiar with Apple products this POs system will be a breeze to pick up.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

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TouchBistro

absolutely amazing

Reviewed 6 years ago
Pros

We have used several POS systems over the years. I can say, without a doubt, Touch bistro is the easiest, most convenient, and most thorough system I have ever put in a restaurant!

Cons

They need to develop some solid inventory software.

Vendor response

Thanks for the review Jeremy! We're glad to hear PRESS Bistro is loving TouchBistro. We pride ourselves on being an intuitive and easy to use POS system, but it means so much more coming from one of our beloved customers! Thanks for the kind words.