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ReferenceEdge vs Orca Comparison (2026)

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ReferenceEdge logo

ReferenceEdge

Overview

ReferenceEdge is a cloud-based customer reference management system which operates as a native Salesforce application to help track, search & request references

Orca is a customer reference management software designed to help sales and customer success teams set up custom time frequencies to manage referral requests. Administrators can create auto-approval rules to approve or deny organizations’ references.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

999

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

5000

/user

Per year

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

20

5

4

3

2

1

13

7

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
85%
would recommend this app
Empty state illustration for "No reviews"

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

Pros

“ReferenceEdge integrates reference prompts on the opportunity page so the sales user can seamlessly move into the request search portal to select the best reference account for their prospect.”
KL

Katie L.

Sr. Customer Advocacy Manager

“The software/process is robust even for a very complex organization. But mostly I would like to compliment the team that has been with us through out the selection, integration, and deployment phases. ”
BC

Barbara C.

Global Reference Lead

“With ReferenceEdge, we are now measuring the impact references have on our revenue, something we weren't able to do before.”
Verified reviewer profile picture

Harrison L.

Product Marketing Analyst

Pros

Not enoughreviews yet

Cons

“This adds a level of complexity to getting the updates pushed out to the sales teams. ”
LK

Lisa K.

Global Reference Program Manager

“Due to our complex attribute structure, we were not able to exploit all directly. ”
BC

Barbara C.

Global Reference Lead

“A bit clunky to navigate”
KW

Karie W.

Sr Director, Customer Marketing

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review6 years ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features18
  • API
  • Activity Dashboard
  • Activity Tracking
  • Advocate Management
  • Alerts/Notifications
  • Contact Management
  • Customer Advocacy
  • Customer Database
  • Customizable Reports
  • For Customer Referrals
  • For Sales/Marketing
  • Gamification
  • Incentive Management
  • Lead Capture
  • Lead Engagement
  • Loyalty Program
  • Nomination Tracking
  • Performance Metrics
  • Program Notices
  • ROI Tracking
  • Real-Time Analytics
  • Real-Time Reporting
  • Real-Time Updates
  • Reference Request Automation
  • Reference Usage Tracking
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rewards Management
  • Sales Activity Management
  • Search/Filter
  • Survey/Poll Management
  • Third-Party Integrations
  • Workflow Management
  • Total features29
  • API
  • Activity Dashboard
  • Activity Tracking
  • Advocate Management
  • Alerts/Notifications
  • Contact Management
  • Customer Advocacy
  • Customer Database
  • Customizable Reports
  • For Customer Referrals
  • For Sales/Marketing
  • Gamification
  • Incentive Management
  • Lead Capture
  • Lead Engagement
  • Loyalty Program
  • Nomination Tracking
  • Performance Metrics
  • Program Notices
  • ROI Tracking
  • Real-Time Analytics
  • Real-Time Reporting
  • Real-Time Updates
  • Reference Request Automation
  • Reference Usage Tracking
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rewards Management
  • Sales Activity Management
  • Search/Filter
  • Survey/Poll Management
  • Third-Party Integrations
  • Workflow Management

Integrations

  • Total integrations3
  • Gainsight CS
  • Google Maps
  • Influitive
  • Salesforce Sales Cloud
  • Slack
  • Total integrations2
  • Gainsight CS
  • Google Maps
  • Influitive
  • Salesforce Sales Cloud
  • Slack