CyberGRX Reviews

CyberGRX

Third-party cyber risk management platform for enterprises

4.28/5 (18 reviews)

Pros
  • It will save you time if you can effectively adopt this software across your organization.Wojciech P.Read the full review
  • Durable record of our security posture. Also like the reuse and easy distribution of our findings.Steve A.Read the full review
  • Great user interface, generally intuitive and user-friendly and very easy to figure out.Brian Z.Read the full review
Cons
  • Overly aggressive Assessment Coordinator. You should never contact a mutual client and relay derogatory comments about response time.Terence C.Read the full review
  • Allowing somewhat weaker passwords would be more convenient and shouldn't present any real security risks.Brian Z.Read the full review
  • If you say yes to a section then when you get into it you should have said no, there is no way to go back and change the answer.Kevin C.Read the full review
89%
recommended this to a friend or a colleague
Anonymous

CyberGRX makes Security Assessments easy and painless

Used occasionally for 6-12 months
Reviewed 2019-09-05
Review Source: Capterra

Pros
Structured response to work in for responding to an assessment.

Cons
A lot of documentation verification requests.

Response from CyberGRX


Thanks for the honest review!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Susan Hinch Huber

CyberGRX from the user side

Used occasionally for 6-12 months
Reviewed 2019-08-29
Review Source: Capterra

My experience with CyberGRX was positive overall and I think this can be an important assessment tool for an organization when used in conjunction with a technical requirements questionnaire.

Pros
I initially used CyberGRX earlier in 2019 as part of a security assessment request from one of our clients and now my organization uses CyberGRX to do some of our own assessments. Cyber GRX was easy to use and understand. I liked that the multiple-choice format was easier to complete than an opened ended comment form. The questions are consistent and I would definitely say that it is thorough and covers all aspects of a security function.

Cons
The CyberGRX questionnaire was VERY long. While an organization with a mature security program will often have many individuals with specific roles and responsibilities I think the questionnaire could combine some of the questions which seem to get redundant. The questionnaire asks about education and experience for the personnel responsible for each aspect of security and therefore there are many similar questions.

Response from CyberGRX


Thank you so much for the kind review, Susan! Happy to hear your overall experience was positive. We take direct product feedback into consideration, and we're continually working to ensure CyberGRX is both user-friendly and effective.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Kevin Crew

Long winded and too detailed for smaller companys

Used occasionally for 1-2 years
Reviewed 2019-09-04
Review Source: Capterra

Pros
Very detailed reporting, easy to log on and create users

Cons
Takes too long to go through all the questions. If you are a small company a lot of what is asked is not appropriate. If you say yes to a section then when you get into it you should have said no, there is no way to go back and change the answer. Very long winded with not enough explanation on the sections being completed.

Response from CyberGRX


Kevin, we appreciate the feedback and we're continually working to ensure CyberGRX is both user-friendly and effective.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 3/10

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Cortland Honn

CyberGRX Review

Used weekly for less than 6 months
Reviewed 2019-08-29
Review Source: Capterra

Overall CyberGRX was extremely professional and very attentive to detail, deadlines, etc. They communicated very effectively and respectfully and were genuinely interested in helping our teams succeed. They were a little hobbled in my opinion by the quality of the tools they were forced to use, but as staff and company, were exceptional.

Pros
It was very professional. The high level overview of the categories and graphs provided a good outline of the overall objectives. They were repeated a lot, but did add some value.

Cons
The structure of the questions and explanations were non-intuitive and didn't provide enough detail to correctly understand what was being asked in order to provide a satisfactory response. There was no overview of the process that warned about being prevented from retracing previous answers to adjust once further questions helped illuminate the previous ones that were confusing. It was a one-way process and if it was possible to redo anything, there was no apparent way to do this. These elements of the software were extremely frustrating.

Response from CyberGRX


Thanks for the feedback, Cortland. We'll be sure to pass your input onto our product team for future road mapping. Stay tuned for coming product releases!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Terence Connors

CyberGRX review

Used occasionally for 1-2 years
Reviewed 2019-09-20
Review Source: Capterra

I wouldn't recommend this product as an audit solution due to the recent experience with your Assessment Coordinator

Pros
Last year's answers are self populating, you only have to change or confirm no change to the selected status.

Cons
Overly aggressive Assessment Coordinator. You should never contact a mutual client and relay derogatory comments about response time.

Response from CyberGRX


We are sorry you had that experience. Our goal is to help both third parties and their customers have a better and faster assessment experience.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Steve Adams

Useful - Limited use cases

Used occasionally for 2+ years
Reviewed 2019-09-05
Review Source: Capterra

Pros
Durable record of our security posture. Also like the reuse and easy distribution of our findings

Cons
Relatively low adoption rate across my external stakeholders, so I have to do this *and* something else.

Response from CyberGRX


Thanks so much for the feedback, Steve. Happy to hear that you have found reuse and sharing easy!

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Alexander Schuchman

Great job helping us review vendors

Used weekly for 1-2 years
Reviewed 2019-08-29
Review Source: Capterra

Excellent, had really helped our program expand and grow

Pros
Have really helped us streamline our vendor review process

Cons
UX needs improvement for reporting and status updates. Plus need more granular security controls

Response from CyberGRX


Alexander, we really appreciate the kind feedback. One of our main goals is to act as a force multiplier for TPCRM programs, so it is amazing to hear that CyberGRX has helped your program expand and grow!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Brian Zielinski

User Friendly RFP Submission Tool

Used occasionally for less than 6 months
Reviewed 2019-09-09
Review Source: Capterra

CyberGRX is a modern-feeling, user-friendly tool for RFP/bid submissions. Competitive products (like Ariba) fall short. Companies who issue RFPs regularly should strongly consider CyberGRX for its convenience to bidders. Bidders of all technical levels should have no problems navigating the CyberGRX interface and determining where to upload documents and submit messages through the system.

Pros
Great user interface, generally intuitive and user-friendly and very easy to figure out. When bidders need to answer technical questions and submit supporting bid documents, the process is very simple and straightforward.

Cons
Password feature is a bit strong. Allowing somewhat weaker passwords would be more convenient and shouldn't present any real security risks.

Response from CyberGRX


Thank you for sharing feedback with us!

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Wojciech Plichta

Great product with unresolved go to market strategy

Used occasionally for less than 6 months
Reviewed 2019-09-05
Review Source: Capterra

It will save you time if you can effectively adopt this software across your organization

Pros
The goal of standardizing questionnaires and making them meaningful.

Cons
The way this software is pushed to users(IT supplier side) through employee level engagements on specific clients. Success of this software depends on it being adopted across the organization. Adoption efforts from CyberGRX should involve management of the company.

Response from CyberGRX


Thanks for the feedback, Wojciech. We are happy to hear that CyberGRX was a time saver for you.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Or Lavi

Questionnaire

Used occasionally for free trial
Reviewed 2019-09-05
Review Source: Capterra

Pros
Built-in dynamic questionnaire. Option to fill in several periods

Cons
Enforcement of attachments , aklo when language is irrelevant for the customer

Response from CyberGRX


Thank you for the feedback!

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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melissa corbin

IMT REview

Used occasionally for less than 6 months
Reviewed 2019-08-29
Review Source: Capterra

Overall experience was good.

Pros
The customer support team is amazing! Answered all of my questions in a timely manner.

Cons
Filling out the assessment was a long and cumbersome process.

Response from CyberGRX


We really appreciate your feedback, Melissa. We are continually working to ensure CyberGRX is both user-friendly and effective. Our customer support team does an amazing job communicating customer needs to our product team to ensure solutions are developed. We are happy to hear that your experience with them has been so great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

CyberGRX is top of the line when it comes to vendor risk management

Used weekly for less than 6 months
Reviewed 2018-11-08
Review Source: Capterra

Pros
CyberGRX helped us gain peace of mind with potential vulnerabilities in our vendor management program. They pointed out our potential weak points and outlined best practices of how to improve. Their platform is intuitive and easy to navigate.

Cons
No negative feedback :) The overall experience partnering up with CyberGRX was awesome

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Lindsey Lowe

Good for third parties

Used occasionally for less than 6 months
Reviewed 2019-08-29
Review Source: Capterra

Pros
As a vendor that is responding to customer due diligence requests, I like how seamless and efficient it makes the vendor response and update process.

Cons
My experience with the tool has not resulted in any feedback for improvement.

Response from CyberGRX


Thanks for the feedback, Lindsey. We are thrilled to hear you found our platform seamless and efficient!

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Oliver Mao

Very thorough but not sure what the value is

Used occasionally for less than 6 months
Reviewed 2019-09-13
Review Source: Capterra

Pros
It strokes a balance between a generic vendor qualification form and a full-blown independent audit.

Cons
It's unclear what need in the market this is serving. It was far too robust for most vendor relationships. It makes sense for the subscriber of CyberGRX to want to standardize on the platform, but on the vendor side, companies with SOC reporting or ISO certification, etc will view this as redundant work/cost to their independent audit(s).

Response from CyberGRX


Oliver, we appreciate the feedback and we're continually working to ensure CyberGRX is both user-friendly and effective.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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lucia fontan

great tool

Used monthly for 6-12 months
Reviewed 2019-09-06
Review Source: Capterra

Pros
its easiness when using it. Quite intuitive

Cons
nothing needed to be remarked. although a bit reluctant at the beginning.

Response from CyberGRX


Lucia, we are so happy to hear you found CyberGRX intuitive!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Boris Jogov

Review

Used occasionally for less than 6 months
Reviewed 2019-09-09
Review Source: Capterra

Pros
Easy to use, good interface, correct analyses.

Cons
I cannot mark any weaknesses of the software.

Response from CyberGRX


We are thrilled to hear about your positive experience so far with the our platform! Thank you so much for providing feedback.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Melissa Legan

Cyber GRX

Used occasionally for less than 6 months
Reviewed 2019-09-05
Review Source: Capterra

Pros
I think the options and complexity of responses was great.

Cons
I found the submission process hard to follow.

Response from CyberGRX


The honest feedback is appreciated, Melissa. We are constantly working towards improving the assessment process, so expect it to continue to be easier and easier to complete and submit.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 5/10

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Max Uggeri

Sofware is good but to many question

Used monthly for less than 6 months
Reviewed 2019-09-13
Review Source: Capterra

Pros
simplicity in giving answers, the graphical interface is intuitive and easy to use

Cons
the high number of questions and the number of sections

Response from CyberGRX


Thanks so much for your feedback, Max.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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