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MSP360 Backup vs Salesforce Backup Comparison (2026)

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Good recommendations?

MSP360 Backup

Salesforce Backup

Overview

MSP360 Managed Backup is a secure, scalable, and cost-effective backup solution that eliminates vendor lock-in, reduces maintenance time, and maximizes MSP profitability with flexible storage and automation.

OpenText Cloudally Backup for Salesforce 30,000 Backup Customers. Comprehensive. Proven. Secure. Salesforce SaaS Backup and Recovery

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.6

257

182

Value for money

Ease of use

Features

Customer support

89%

would recommend this app

4.8

Value for money

Ease of use

Features

Customer support

79%

would recommend this app

Pros

“Our acceptance test was restoring a single file from the AES-encrypted image: it came back byte-identical (SHA-256 verified) — and it was a file that had already been deleted from the source disk, so it was a genuine data recovery, not a demo.”

José H.

Manager

“Its ability to integrate with multiple cloud providers and support a range of backup types makes it well-suited for small to mid-sized businesses and IT-managed environments.”

Daniel E.

Sr Systems Administrator

“Setup has many options, several actions need an elevated/admin CLI, and some behavior (exclusion masks, retention formats) is under-documented — I had to experiment.”

Marco P.

Director

Pros

“Very easy to set up and very good automated emails informing about potential issues.”

Jonathan W.

IT-Manager

“value for money, ease with which to configure the backup.”

Vered A.

Manager Business and Corporate Services

“The customer servcie is also very helpful”

Vered A.

Manager Business and Corporate Services

Cons

“Koapi may be free, but the VSS and Powershell configuration is tedious -”

Henry K.

Head Honcho

“Error messages and logging are sometimes unclear, making troubleshooting more difficult.”

Daniel E.

Sr Systems Administrator

“License pricing increase with no additional benefit, the account rep never responded to any of my follow ups about price matching prior to my legacy file backup license being done away with.”

Tom H.

Owner

Cons

“I went back and forth with your support many many times and never got it to work without throwing a bunch of errors.”

Ann D.

Salesforce Consultant

“It only backs up once a day, so not sure how I would test a restoration.”

Michelle K.

VP of HR and Business Operations

“I'm a little unclear as to how to test my backups. ”

Michelle K.

VP of HR and Business Operations