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MSP360 Managed Backup vs IDrive Comparison

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Overview

Category Leaders

MSP360 Managed Backup. Simple. Reliable. Powerful cross-platform backup and disaster recovery that leverages the public...

Category Leaders

IDrive is a cloud backup and storage service with folder sync, bandwidth controls, and file-sharing capability for the corporate...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

99.50

Per year

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

219

5

4

3

2

1

154

56

7

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.6

1K

5

4

3

2

1

743

227

41

8

22

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

The software is great, the prices are below other products and the Customer SUpport is very good.
Very reliable high quality product with ability to back up information both locally and on the online platform, great value for money.
I like the simple backup, the ease of integration with other programs. Your storage reliability with encryption.

Pros

Express Backup with free physical hardware shipment for initial backup was awesome and convenient. Ability to integrate with Synology DSM is important.
I am happy with the value. So long as you don't expect any wow factor in speed, customer service, and snag free customized setup, I would recommend to anyone looking for a value service.
With cloud storage pricing increasing, IDrive offers a great solution for those looking to switch over to their platform. They offer awesome deals for users that are first time users.

Cons

Also, the lack of a centralized intelligence for the backup system means there's no way for global deduplication, so no storage optimization can be obtained.
No way to search for a file in the entire backup set. Users are left alone dealing with the cloud service account setup and configuration options.
I have had some errors pop up on restore that made me change some settings. Had I not tested it and needed to restore, we would've been screwed.

Cons

Fails from time to time, not sure why. Have to leave the computer on all the time and takes a long time to back up a small amount of files.
Most of the time the backup works as it should. Other times it fails to back up to the cloud my files/folders.
The feature missing that I would want the most is continuous backup. The scheduler allows a daily, and weekly backup and hourly backup only.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review3 days ago

Key features

  • Total features60
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Archiving & Retention
  • Automated Scheduling
  • Automatic Backup
  • Automatic Scans
  • Backup Log
  • Backup Scheduling
  • Backup and Recovery
  • Bare-Metal Restore
  • Billing & Invoicing
  • CPU Monitoring
  • Client Portal
  • Cloud Backup
  • Cloud Computing
  • Collaboration Tools
  • Compression
  • Content Library
  • Content Management
  • Continuous Backup
  • Continuous Monitoring
  • Contract/License Management
  • Dashboard
  • Data Import/Export
  • Data Recovery
  • Data Replication
  • Data Retention Management
  • Data Storage Management
  • Data Synchronization
  • Data Visualization
  • Deduplication
  • Differential Backup
  • Disaster Recovery
  • Document Management
  • Document Storage
  • Duplicate Detection
  • Email Alerts
  • Encryption
  • File Management
  • File Transfer
  • Filtering
  • For MSPs
  • Full Text Search
  • HIPAA Compliant
  • IT Asset Management
  • Incident Management
  • Incremental Backup
  • Indexing
  • Issue Management
  • Local Server Options
  • Mobile Access
  • Monitoring
  • Multi-Device Support
  • Multi-Location
  • Multimedia Archiving
  • Multiple Format Support
  • Policy Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Server Options
  • Remote Update/Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Scheduled/Automated Reports
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Single Sign On
  • Storage Management
  • Tagging
  • Threshold Alerts
  • Two-Factor Authentication
  • User Interface
  • User Management
  • VM Backup
  • Version Control
  • Web Access/Restoration
  • Total features45
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Archiving & Retention
  • Automated Scheduling
  • Automatic Backup
  • Automatic Scans
  • Backup Log
  • Backup Scheduling
  • Backup and Recovery
  • Bare-Metal Restore
  • Billing & Invoicing
  • CPU Monitoring
  • Client Portal
  • Cloud Backup
  • Cloud Computing
  • Collaboration Tools
  • Compression
  • Content Library
  • Content Management
  • Continuous Backup
  • Continuous Monitoring
  • Contract/License Management
  • Dashboard
  • Data Import/Export
  • Data Recovery
  • Data Replication
  • Data Retention Management
  • Data Storage Management
  • Data Synchronization
  • Data Visualization
  • Deduplication
  • Differential Backup
  • Disaster Recovery
  • Document Management
  • Document Storage
  • Duplicate Detection
  • Email Alerts
  • Encryption
  • File Management
  • File Transfer
  • Filtering
  • For MSPs
  • Full Text Search
  • HIPAA Compliant
  • IT Asset Management
  • Incident Management
  • Incremental Backup
  • Indexing
  • Issue Management
  • Local Server Options
  • Mobile Access
  • Monitoring
  • Multi-Device Support
  • Multi-Location
  • Multimedia Archiving
  • Multiple Format Support
  • Policy Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Server Options
  • Remote Update/Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Scheduled/Automated Reports
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Single Sign On
  • Storage Management
  • Tagging
  • Threshold Alerts
  • Two-Factor Authentication
  • User Interface
  • User Management
  • VM Backup
  • Version Control
  • Web Access/Restoration

Integrations

  • Total integrations15
  • Azure Active Directory
  • Blumira
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Cloud
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • OneLogin
  • PagerDuty
  • ServiceNow
  • Slack
  • Splunk Enterprise
  • WordPress
  • Zendesk Suite
  • Total integrations1
  • Azure Active Directory
  • Blumira
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Cloud
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • OneLogin
  • PagerDuty
  • ServiceNow
  • Slack
  • Splunk Enterprise
  • WordPress
  • Zendesk Suite

User reviews that mention these apps

DA
AvatarImg

Dimitris A.

Information Technology and Services, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

IDrive logo

IDrive

Problematic Data Upload Times (Very long)

Reviewed 2 years ago

I have not managed to upload all my data yet (2-3TB) yet as it takes very long long time so I have not been able to utilize backup/restore yet.

Pros

It can backup unlimited number of systems (iOS, Mac, NAS, Windows, etc)

Cons

It is unacceptably SLOW in uploading data to the cloud. It can takes week(s) to upload a TB of data. The backup exists to protect the loss of data. If the data take ages to be uploaded to iDrive cloud then the risk of losing data (disk failure) before the data get uploaded to cloud becomes very high and nulls the concept of backup.

Vendor response

Hi, please check out our IDrive Express feature to help speed up your first upload idrive.com/express. Let us know if you have any questions. Thanks for the review!

AR
AvatarImg

Verified reviewer

Medical Practice, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

IDrive logo

IDrive

IDrive User

Reviewed 2 years ago

Backing up data

Pros

Lots of storage space is available for good price.

Cons

Difficult to use Cloud Backup. Slower backup

MG
AvatarImg

Mike G.

Primary/Secondary Education, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

IDrive logo

IDrive

iDrive is affordable and Easy to use with a lot of imortant option.

Reviewed 10 months ago

File backup and image backup of my server is supported. Having the option of Cloud and local backup is key for gives me the safety of off-site backup and the ease of quickly restoring from a local backup.

Pros

I like that I can backup my server and user files using shared storage.

Cons

I think the management console could be better with more functional control.

DM
AvatarImg

David M.

Information Technology and Services, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

IDrive logo

IDrive

IDrive for Business

Reviewed 3 years ago

I have been able to restore data on the fly in the event of a hardware failure to any registered device quickly. This has turned out to be the best feature.

Pros

Data is encrypted for security is critical. The cross platform support makes it ideal for Windows, Mac OSX, and Apple phones and tablets.

Cons

The feature missing that I would want the most is continuous backup. The scheduler allows a daily, and weekly backup and hourly backup only.

PB
AvatarImg

Patty B.

Motion Pictures and Film, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

IDrive logo

IDrive

IDrive New customer review

Reviewed 5 months ago

I had a great experience with customer service and their website is really user friendly which was important to me as I'm new to backups. I thought it was one of the best in value as far as the price goes.

Pros

I like the fact that I can backup and do cloud storage in this program

Cons

The speed it took to backup. It took 11 hours first backup

AvatarImg
AvatarImg

Tony M.

Telecommunications, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

IDrive logo

IDrive

Well priced and easy to use cloud storage

Reviewed 10 months ago

I wanted a second backup to a hard disk backup drive

Pros

I liked the low initial cost for the amount of storage I needed and the ease of use in sign up and selecting files for transfer

Cons

Two or three of the first backups failed and I couldn't see why. I reinstated them and they eventually went through. The online help was pretty useless, though. I could not find anything that would tell me what the problem might be. I felt the backup was very slow, given the relatively small size of the files I transferred, but this may just be a feature of my broadband provider. I have no benchmark for this.

DP
AvatarImg

Deven P.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

IDrive logo

IDrive

Best Bang For Your Buck

Reviewed 2 years ago

Fantastic Product

Pros

All features are perfectly attuned with the pricing structure

Cons

No deduplication, backup infrastructure can be confusing without S0n-Father-Grand Father backup architecture.

BW
AvatarImg

Ben W.

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

IDrive logo

IDrive

Great free version with 5GB of online storage and full control, but customer service needs work.

Reviewed 6 years ago

5GB of online backup and unlimited local backup (depending on drive size) for free! Great experience overall, especially when compared to other online backup options.

Pros

The free 5GB option is much better than a 30-day trial like some other online backup providers offer. I constantly get offers from IDrive to upgrade to a paid version but I know I will upgrade when I need more than 5GB of online storage. The local backup option is also great since you're only limited by the space of the of an external or mapped hard drive and it's included in the free version. Full control over what exact files are backed up and/or restored. Some programs force you to backup the entire C drive or only allow certain folders to backup. Easy to use interface with simple controls for the things you do most. The program is very straightforward and self-explanatory with little to no learning curve.

Cons

Customer service was difficult to work with when a backup error occurred. They claimed the backup was failing due to the 5GB quota being reached and that I needed to upgrade to solve the problem. After finally convincing them that I was only using 75% of the 5GB, it turns out I just had to reinstall the desktop app to solve the issue. With this kind of support for something as important as backing...

SS
AvatarImg

Syed Salman N.

Telecommunications, 10,001+ employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

IDrive logo

IDrive

Top Ranked Cloud Backup Software

Reviewed a year ago
Pros

Backup is fast and reliable. Doing backup on routine basis smoothly

Cons

Some features which are in one drive like sharing or uploading directly from the windows folder.

PB
AvatarImg

Paul B.

Consumer Goods, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

IDrive logo

IDrive

Great value

Reviewed a year ago

Secure backup

Pros

Easy to use and reasonable intro pricing

Cons

Cost after trial period. Good customer support

CM
AvatarImg

Colby M.

Photography, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

IDrive logo

IDrive

All the features, none of the hassle, and a fair price point.

Reviewed 7 months ago

I used a competitor for over ten years, which was becoming less and less feature-rich and the price kept increasing. I’m so glad that I switched! IDrive is so much easier to use, being intuitive while at the same time feature-rich. It allows you to actually backup instead of just sync which is a major difference, they send you a drive through the mail so you can sync right away which is great if you have 7T and don’t want to use all your bandwidth. It allows you to backup to a local drive. I called to confirm something that I thought I understood and the technical support was fabulous. All the features, none of the hassle, and a fair price point.

Pros

Real backup system instead of just syncing. Intuitive to use and great technical support if needed Local backup capability Real-time backup

Cons

It took a while for me to research to find it. I wish their promotional material was more accessible to compare between services, but I think that none of them want that.

JT
AvatarImg

John T.

Medical Devices, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

IDrive logo

IDrive

Works Well

Reviewed 2 months ago

Works better than my previous cloud backup, uses less resources, backs up quicker

Pros

Easy to set up, reasonable price, reasonable speed

Cons

When 1 or 2 files failed to backup, hard to see which ones failed to backup

BT
AvatarImg

Brandon T.

Aviation & Aerospace, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

IDrive logo

IDrive

Simple Setup = Peace of Mind

Reviewed a year ago

I have only used it for a few days so I can't comment on many of the features and value of the product. However, it has been easy to use and configure so far and I'm happy to know my data is safe.

Pros

Installing and getting started with iDrive was fast and easy. The ability to not only backup my important files but my entire computer gives me peace of mind if something happens to my equipment.

Cons

It wasn't intuitively obvious to me what the different "Backup sets" were when scheduling my backup job.

MJ
AvatarImg

Michelle J.

Graphic Design, self-employed

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

IDrive logo

IDrive

Ease of use and ease of mind

Reviewed 2 years ago
Pros

Such an easy way to backup- and a TRUE backup! No more of this delete from the phone and it deletes from the backup

Cons

Doesn't seem to backup all the pics at first, but then it restarts. As long as it gets them all!

NC
AvatarImg

Nicholas C.

Media Production, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

IDrive logo

IDrive

Great product

Reviewed 2 years ago
Pros

Large storage options, consistent backup, scheduling. The only backup system we use!

Cons

No cons that we have, would like to be able to scale storage without needing to add more users.

JS
AvatarImg

Jacob S.

Information Technology and Services, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

IDrive logo

IDrive

Good product great price

Reviewed a year ago

Cheap backup capacity.

Pros

I drove is easy to use, cheap for large capacity, and has a Synology app.

Cons

Had some trouble with the windows app but got it working.

RF
AvatarImg

Richard F.

Building Materials, 10,001+ employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

IDrive logo

IDrive

iDrive the best of Online Backup Offerings

Reviewed 8 months ago

Excellent, used Acronis, Veem and others, and iDrive is by far the most intuitive and easy to use.

Pros

Ease of use, and scheduling. Set it and Forget it.

Cons

Sometimes fails on certain files, as does any backup. Not clear which files cause backup operation to fail.

MW
AvatarImg

Michael W.

Architecture & Planning, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

IDrive logo

IDrive

Great service for the price

Reviewed a year ago
Pros

Product is easy to use and once set you can just let it be.

Cons

I wish it could backup the OneDrive folder although that may be a universal issue with all backup software.

JR
AvatarImg

Jerry R.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

IDrive logo

IDrive

iDrive Backup Review

Reviewed 2 years ago

iDrive is very cost effective for many home users and for businesses that need to backup their systems inexpensively.

Pros

The software offers several agents for different kinds of backup, including file-folder backup, backup of drive images, and server backup including SQL and Exchange. One price includes an unlimited number of devices to be backed up.

Cons

Storage tiers are a bit confusing and many competitors offer unlimited storage options for just a little more money, although they may also charge extra for additional devices, whereas iDrive allows as many devices as you want within one account for one price (so long as you don't exceed the storage capacity). Also the partner program iDrive uses with IT resellers is referral and commission based, and would be better if they offered a white-label version of their products that their partners could resell.

JC
AvatarImg

Jo C.

Accounting, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

IDrive logo

IDrive

IDrive review

Reviewed 3 months ago
Pros

Safe backup

Cons

Nothing so far, keep up the good work, hope it stays working and reasonable

TH
AvatarImg

Ted H.

Publishing, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

IDrive logo

IDrive

Excellent Backup, Confusing to Buy and Install

Reviewed 6 months ago

Very good now that it is installed and working.

Pros

Backup is easy and automatic. I get reassuring reports that backup has actually happened.

Cons

It was hard to figure out where to go to buy iDrive and install it. In retrospect the free version would have provided enough storage but I had to buy the smallest pay version because it was the only way I could find to actually get the product.

AvatarImg
AvatarImg

Chris N.

Information Technology and Services, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

IDrive logo

IDrive

Inexpensive online backup with extra features

Reviewed 2 years ago

Idrive is my sole online backup, it also has a ton of other features that I have found useful. File sharing, phone photo backup and sharing, a dropbox like file synchronization. It seems like every time I check there are more features added.

Pros

The online backup, once you have it uploaded, works very well. It can be slow to upload large amounts of files to start but I use Idrive express (free) which really speeds up priming the pump. Rather than uploading 800 gb in file backups and 1.2tb in image backups, they send a hard drive, you fill it up directly from your devices and then ship it back at no additional cost. Once they receive it they put it online and you can sync your online backup and it will add the files created in the meantime. Much less bandwidth needed, and everything is encrypted in case the drive ends up lost en-route home.

Cons

Image backup takes significantly longer than regular image backup software. not something that would be tolerable as a standalone solution.

WR
AvatarImg

Wallace R.

Education Management, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

IDrive logo

IDrive

Personal private access

Reviewed 10 months ago

Backup and storage simplification

Pros

IDrive is available wherever and whenever I need it with out the need to pack and transport a remote hard drive.

Cons

Nothing at this time as I have only been using for a week or so.

MF
AvatarImg

Miguel F.

Computer Games, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

IDrive logo

IDrive

Great and Cost Effective Cloud Storage And Sync Solution

Reviewed 2 years ago

Backup and Cloud Storage

Pros

Good quality, cost effective, practical Cloud Storage solution, highly recommend

Cons

The only feature I would like is for the addition of a "file on demand" option in the sync feature where the files are not downloaded until requested but listed in Explorer as if they were there.

KM
AvatarImg

Ken M.

Financial Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

IDrive logo

IDrive

Easy to use successfully!

Reviewed 2 years ago

Good inexpensive dependable backup

Pros

Full machine backups but with incremental updates

Cons

Confusing updates in reporting otherwise great