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Proton Mail
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Web-based email management platform
Table of Contents
Proton Mail - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: November 2025
Proton Mail overview
What is Proton Mail?
ProtonMail is a web-based email management platform that helps businesses securely transmit encrypted emails between users both inside and outside of the organisation. ProtonMail allows users to create accounts with automatic PGP key creation and management. It stores the messages in an encrypted format, eliminating the risk of message interception. The Android and iOS mobile applications also offer a variety of other features such as customizable swipe gestures and the capability to send expiring emails. Users can set timers for messages to self-destruct after they are sent. It also sends push notifications for new emails and organizes them using labels.
Who uses Proton Mail?
Reviews for Proton Mail come from a wide variety of industries, including Information Technology and Services (10% of reviewers), Computer Software (9%), and Education Management (6%). The most frequent use case for Proton Mail cited by reviewers is email security (100% of reviewers).
What do users say about Proton Mail pricing?
Reviewers indicate that Proton Mail provides a good balance of features and privacy for the price, and they appreciate the ad-free free plan. Some users report that paid plans are expensive and feel forced to buy bundled services.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Confidentiality
Encryption
Navigation
Reliability
Appearance
Affordability
Proton Mail’s user interface
Proton Mail pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.2
Features
4.3
Ease of use
4.5
Customer support
4.0
Reviews sentiment
What do users say about Proton Mail?
Users report Proton Mail offers strong privacy and security, with end-to-end encryption and data protection backed by Swiss laws. They feel confident their emails are safe from third-party access, appreciate the anti-tracking features, and value that their data is not sold or monitored. They indicate the free plan is sufficient for basic needs, but note paid plans unlock more features, though some find them expensive and storage limited compared to competitors.
Reviewers appreciate the clean, user-friendly interface and ease of setup, saying it is intuitive and comparable to Gmail. They mention reliable customer support, but some find response times slow and miss phone support. They think feature development is slow and wish for more customization and advanced options.
Select to learn more
Who uses Proton Mail?
Based on 119 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Proton Mail's key features
Most critical features, based on insights from Proton Mail users:
All Proton Mail features
Features rating:
Proton Mail alternatives
Proton Mail
Starting from
6.99
/user
Per month
Virtru
Starting from
119
Per month
JumpCloud Directory Platform
Starting from
3
Per month
CloudJacket MDR
Starting from
20
Per month
Proton Mail pricing
Pricing plans
Pricing details:
User opinions about Proton Mail price and value
Value for money rating:
Of 26 reviews that provide robust commentary on Proton Mail's price and value, 65% mention it in a positive light.
Reviewers indicate that ProtonMail offers a good balance of features and privacy at an acceptable price, especially in the paid versions. They appreciate the free plan as a viable alternative to Gmail, with no ads and essential features included. Some users report that the paid plans provide additional services like a calendar, file storage, and VPN, which they find valuable. However, some reviewers feel that the paid plans are expensive and force users to purchase bundled services. They also mention that the free plan has limited storage and features compared to competitors. Some users express frustration with the cost and restrictive nature of the subscription plans.
, and
To see what individual users think of Proton Mail's cost and value, check out the review excerpts below.
Sudarshan P.
Student
Proton Mail integrations (8)
Integrations rated by users
We looked at 119 user reviews to identify which products are mentioned as Proton Mail integrations and how users feel about them.
Integration rating: 5.0 (1)
Other top integrations
Proton Mail support options
Typical customers
Platforms supported
Support options
Training options
Proton Mail FAQs
Proton Mail has the following pricing plans:
Starting from: $6.99/month
Pricing model: Subscription, Open Source
Free Trial: Available
These products have better value for money
Q. Who are the typical users of Proton Mail?
Proton Mail has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does Proton Mail support?
Proton Mail supports the following languages:
Croatian, Dutch, English, French, German, Indonesian, Italian, Polish, Portuguese, Portuguese, Portuguese, Romanian, Russian, Spanish, Turkish
Q. Does Proton Mail support mobile devices?
Proton Mail supports the following devices:
Android, iPad, iPhone
Q. Does Proton Mail offer an API?
No, Proton Mail does not have an API available.
Q. What other apps does Proton Mail integrate with?
Proton Mail integrates with the following applications:
Microsoft Outlook, Rambox, Proton Drive, Proton Pass, Thunderbird, Postbox, Shopify
Q. What level of support does Proton Mail offer?
Proton Mail offers the following support options:
Chat, Knowledge Base, Email/Help Desk, FAQs/Forum, 24/7 (Live rep)
