TRAC Reviews - Pros & Cons, Ratings & more

LogicGate Risk Cloud

Onspring

AuditBoard

Ncontracts

TRAC is an easy-to-use GRC tool built to help users quickly complete important compliance tasks such as vendor management, risk assessments, and business continuity management.

With built-in intelligence and simple workflows, TRAC makes being compliant simple, while also providing critical data to 

TRAC

Web-based

Executive Vice President

The experience with TRAC and with the staff behind the product has been great. I like that if you have several solutions they will integrate with one another.

Information Security Officer

Overall it is a good product that helps keep information security tasks up to date and allows for good overall management of IS processes.

Also great for audits and project tracking from any area. SBS does great with qtrly fun educational meetings to share and expand knowledge of the product.

Operations Systems Administrator

TRAC has been a great product for our Bank. It has provided us the tools to have a successful Information Security Program.

Director of Risk Management

The way it helps you determine and lay out vendors, network, and access points makes the process easy and satisfies the regulators. Cybersecurity Accessment also has a good summary for Execs.

GRC Analyst I

Ease of use of the product was great and has a lot to offer.

Permissions are a bit confusing in the implementation.

Vice President

Easy to use, great product for risk assessment, policy storage approval tracking, and vendor management analysis and reviews.

VP Information Security

Data in the module feeds into other modules, which is great for building policy and program documents and reduces redundancy of data entry.

SBS and Trac is a great place to begin your Information Security Program (ISP). Their system makes it possible to build a cohesive program.

Chief Technology Officer

I appreciate all of the integrated modules in the TRAC system. We started with one of the modules and recently added two more.

Project Specialist 

The question sets do not reset each year so it makes it difficult to follow which ones still need to be revisited when you come back to the software to complete them after you’ve left it.

AVP/IT

Sometimes hard to remember that I have to reset our search functions to see everything.

Cyber Security

Turns Risk Management and ERM which is subjective into something quantitative.

Vice President/ISO

TRAC makes us more efficient in our operations/compliance and gives us back time. Nothing is more valuable than time in a community bank when one of the biggest keys is lean operating.

Application Security Analyst

Support staff makes this product an A+ product and make up for any functionality limitations compared to other competitors.

TRAC makes Information Security easier

Very positive. I was new to the ISO role. This helped me get up to speed.

IT Director

TRAC has met all of our needs over the years. It has impressed our auditors and examiners as a risk management tool. We don't use it to just meet requirements. We truly feel it gives us a validated and accurate risk score which allows us to monitor and manage asset risk.

TRAC does not lack

Thank you for your valuable feedback on TRAC. We appreciate your insights and are pleased to hear that TRAC has met your needs and impressed auditors and examiners as a risk management tool. We acknowledge your suggestion for more flexibility and customization in reporting.  Our team is committed to continuous improvement and will consider this for future updates.

Thanks again,

The SBS CyberSecurity TEam

I am able to track multiple part of IT I am responsible for in a single pane feel.

Trac review 101824

Thank you for your valuable feedback on TRAC. We appreciate your positive comments on its ease of use and seamless data interaction. We acknowledge your concern about the login process and will consider improvements. Your ability to track multiple IT responsibilities in a single pane is exactly the kind of benefit we aim to provide. We're glad you found TRAC to be the best solution for cost and support.

~ The SBS CyberSecurity Team

I love having Trac! I am a newer ISO at this Bank and I felt overwhelmed by the whole Vendor Management task. Trac broke it down for me, helped me go through the process with my 4 most critical Vendors, and showed me what to look for within the SOC Reports. They made it easy!!

Get Trac Now!

Thank you for sharing your feedback on TRAC! We're thrilled to hear that it has been a simple and effective tool for tracking and risk rating your vendors. We appreciate your patience with the thorough questionnaires and are glad that TRAC has made the vendor management process easier for you, especially as a newer ISO. Your positive comments about the installation assistance, simplicity, and thoroughness are greatly valued. Thank you for choosing TRAC.

~ The SBS CyberSecurity Team

Overall, the platform is great and easy to use and we have been customers for a decade now with no plans on changing.

Great RA platform

We so appreciate your remarks on how easy our TRAC product is to use AND for being one of our long-time customers!  

I'll pass on your comments regarding risk mitigation goal percentages.  Our support is always happy to help.

Best regards,

The SBS CyberSecurity Team

TRAC has been a great product for our Bank. It has provided us the tools to have a successful Information Security Program. 

It's great to hear you find value in our TRAC product and enjoy the integrations the tool provides. Thank you so much for the positive thoughts and feedback. 

~ The SBS CyberSecurity Team

I use the IT RA and CAT tools. They are great, and the examiners like the reporting I provide them.

TRAC Review 2024

We are so happy to hear you find TRAC to be user-friendly and helpful for audits and action tracking!

Your comments regarding finalizing the IT RA have been passed on to our development team.  We appreciate your suggestions.

We appreciate you and your business!

Best Regards,

The SBS CyberSecurity Team

The experience with TRAC and with the staff behind the product has been great.  I like that if you have several solutions they will integrate with one another.

Trac Review

We are happy to hear you are pleased with the ease of use, scalability, and our team members! We appreciate your sharing, too, your desire to have a mass upload feature and this will be shared with our development team.

Thank you for taking the time to respond, and thank you for your continued business.  We appreciate you.

Great product - easy to use.  The report creation allows us to customize our report packets.

TRAC Review 

Thank you so much for the great feedback. Will check into the file types issue you mentioned and see what we can do!

Love hearing you find the product easy to use.  

Appreciate your business!

Trac is a useful tool

We are grateful to hear that TRAC is assisting you in a variety of ways and that you are finding benefit in TRAC assisting you with the overall management of your IS processes.

We appreciate you sharing your expressed concerns on ease of use and we are working on improving in certain areas! So glad to hear our support team is helpful as well!

Best,

The SBS CyberSecurity Team



Recommend TRAC 

We are so grateful to hear that you are finding value in our TRAC product in the areas of documentation and reporting!  We will be in touch to schedule a call with you to discuss improvements we can make regarding the pain points you shared. We appreciate your transparency! Also, a quick reminder that we do offer training, self-help, and quick reference guides right in TRAC, and our product trainer is always available to assist should you need refreshers on certain areas of TRAC. We are always happy to help!

Great Software

We are happy to hear that TRAC eases your burden and allows you to do your work more easily. We also appreciate your remarks on the learning curve, and we are continuing to improve our self-help within TRAC by providing quick reference guides and workflows to click on to guide you. This is a reminder that we offer free training as well! 

Trac review

Thank you so much for your feedback!  We will be in touch to better understand the remarks about the size of your institution to see if there is more we can so to help there!

TRAC Review

Thank you for taking the time to review our TRAC product! We are thrilled to hear that you find it easy to use and it meets your needs for risk assessment, policy storage approval tracking, and vendor management analysis and reviews. We appreciate your positive feedback and are glad that our product is serving you well. We appreciate your business!

Once we managed to gather together all the departments to work on TRAC everyone saw the benefits of this kind of risk management/Vendor Management/ERM software.

Turns Risk Management and ERM which is subjective into something quantitative!

Thank you for your wonderful review of our TRAC software! We are thrilled to hear that you appreciate the mathematical basis and research behind our product, and that it has helped you focus your time and money. We understand that getting buy-in from staff can be a challenge, and we appreciate your efforts in bringing everyone together to see the benefits of TRAC. Thank you for choosing our software and for sharing your positive experience with us.

Overall, we are very happy with TRAC and we've had no issues.

SBS Makes Bank Compliance Easier

Thank you so much for your review.  Glad to hear we are a one-stop shop for your bank's information security program!

SSO functionality is on our roadmap and is actively being worked on now and we are hoping to release this functionality in the first half of 2024.  We will reach out to you for a training on the holding companies feature.  That feature, pretty new, already exists so happy to help there.

Best regards,

The SBS CyberSecurity Team

My experience with TRAC has been positive.  I am able to use the product with ease.  If something comes up that I don't know how to do within TRAC or if a function isn't performing properly, I can reach out to our SBS CyberSecurity rep or to customer service and they can either answer my questions immediately or they will research the issue and get back to me.  

We are so glad to hear your experience with TRAC has been positive!  It is also wonderful to hear that our customer support and your account executive quickly get you the necessary answers.

We appreciate you taking the time to review our product and company.

Best,

The SBS CyberSecurity Team

We are using it for vendor management and to build a new Information Security program for our new bank.   The support and documents are regulatory focused which ensures we are implementing policies, programs and procedures based guidelines set by our industries' regulatory bodies, which bodes well when the bank is audited and examined by those regulators. 

Information Security Program, Business Continuity Program, Cybersecure Assess, IT Risk Assess

Thank you so much for your thoughtful responses and for sharing your ideas for things we can consider for improvement! We are happy you are finding value in TRAC and module integration in addition to reporting and how you use TRAC to assist in preparation for regulatory examinations.

Regarding the ticklers for vendor reviews and action tracking. This is a current feature in TRAC under Settings. We'll reach out to you privately with details on this feature. We also have an enhancement request in our development area for uploading multiple files. We appreciate your bringing these items up!

Best, 

The SBS CyberSecurity Team

$250mm Financial Institution

We are so glad to hear you find TRAC and our consulting resource to be a valuable tool/resource for your institution.

We will pass along your concerns regarding the consistency of autosaving across modules to our development team for consideration. I appreciate your willingness to respond and your transparency. It is much appreciated.

Best,

The SBS CyberSecurity Team

Overall, I have saved HOURS of time utilizing TRAC.  It allows us to manage our contracts and risk audits so much easier and do more than what the regulators are requiring.  This enables us to keep our ducks in a row much easier. 

Having SBS CyberSecurity's TRAC system makes my job MUCH easier!

Thank you for your kind words! We're grateful you are pleased with TRAC and our service offerings! Our SBS Team is committed to excellence, and hearing how much time this saves you is very appreciated and helps us to know the time and effort the team puts into staying current is of value!

We also appreciate your transparency about our pricing and the inclusive package suggestion.  We will pass this on to the appropriate team members for consideration. 

Best,

The SBS CyberSecurity Team





Trac has been a life saver for me in setting up and maintaining my ISP. Also great for audits and project tracking from any area. SBS does great with qtrly fun educational meetings to share and expand knowledge of the product. 

SBS & Trac is a great place to start ISP. 

Good day, Melinda, We appreciate your honest feedback and are thankful for your time and your ongoing business! I'll contact you privately regarding the user permissions and discuss any ideas you may have to help our tool be more intuitive. 

Regards, The SBS CyberSecurity Team

TRAC provides easy to use and up to date tools to help automate and assist an organization in the implementation of their information security program.

Organization and truly knowing what you have and how each asset or vendor touches your network. Increased your awareness and thus your ability to take action where you see possible vulnerabilities you may not have been aware of before from third parties who do not undergo penetration testing.

Organization and Reporting

Good day, Carolyn,

We appreciate your honest feedback and are thankful for your time and your on-going business!

I've contacted you privately regarding the user license issue to understand the concern better.  We do not do per-user organizational licensing, so you can create additional users as a TRAC administrator.

We look forward to clearing up any confusion that may exist!

Regards,

The SBS CyberSecurity Team

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