71lbs Pricing, Features, Reviews & Comparison of Alternatives

71lbs

Automated FedEx & UPS shipping refunds

4.11/5 (9 reviews)

71lbs overview

What is 71lbs?

Here's how it works:
71lbs will monitor the delivery times of your shipments to identify which ones are late. Our system will automatically file a refund claim on your behalf. 100% of refunds get credited directly back to your online shipping accounts. At the end of each month, you will receive a 71lbs invoice for an agreed to percentage of the total refunds credited back to your accounts. You only pay us if we are successful in getting back what is owed to you. No minimum or monthly fees.

Pricing

Pricing options
Free
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English, Spanish
71lbs screenshot71lbs - How FedEx & UPS Shipping Refunds Work71lbs screenshot

71lbs reviews

Value for money
Features
Ease of use
Customer support
  3.2
  3.4
  3.4
  3.4
Mike Apple

Easy Solution for Small and Mid-Size Businesses

Used occasionally for 2+ years
Reviewed 2018-03-09
Review Source: Capterra

Money that may have been lost, never collected, or incorrectly refunded would have left us in a position of having to cover shipping out of our profit margins.

Pros
This company focuses on the irregularities in refund amounts for people who do not have the ability to pay someone to do it. The amount of money that they have found for us is astonishing. We have earned back money from late or lost refunds, incorrect refund amounts, and all without having to address the issues ourselves.

Cons
We do not like recurring fees. It would be more reasonable to us if we had a one-time fee and just used the software from then on, but they make money based on percentages.

Response from 71lbs


We are very appreciative of your review! Thank you for taking time to give us this feedback.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Angel Leyva

Excellent idea but a bit demanding with the 50/50 pricing expectation.

Used weekly for 6-12 months
Reviewed 2018-06-06
Review Source: Capterra

Analytics. Knowing where we ship to frequently is helpful/useful in our business.

Pros
The analytics are probably the best things regarding this software and the breakdown. They breakdown the shipping destinations to know where you ship to the most, etc., as well as average spending, box size/weight. They also have refund analytics.

Cons
Their 50/50 split regarding refunds. I managed to negotiate it lower, but I do not know if that is an option for everyone. The main issue I have is their damaged/lost shipment procedure/policy. Essentially, it is exactly the same as making the claim from FedEx myself. All of the claims we submitted through 71lbs were declined except one. The funny thing is that we started making the claims ourselves to FedEx.com and the claims are being approved/refunded. I do not believe their % profit should include claims for damaged/lost shipments since they are not really doing any of the real work. Thus, we stopped using them for these specific services and we keep the full refunds.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Kevin Raines

WHAT A SCAM

Used daily for 6-12 months
Reviewed 2020-06-24
Review Source: Capterra

finding there competition to leave them

Pros
[SENSITIVE CONTENT HIDDEN] with 71lbs says they do NOT respond to email. When you call, all you get is voice mail and she doesn't seem to respond to that either. So I am NOT getting any help from her and 71lbs. I went to the CONTACT US on the 71lbs site, silled out the lengthy contact us to [SENSITIVE CONTENT HIDDEN] of 71lbs, hit SEND and it says I am NOT authorized to use this and wiped out all of my information

Cons
This has got to be the SCAM of the century. Brag about FedEx etc and they won't even help verify your own accounts/payments.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Matt H

A Consultant's Dream

Reviewed 2014-03-05
Review Source: GetApp

I've been recommending 71lbs to my clients for almost 2 years. It is an instant value add for what I do. It literally takes 45 seconds to sign up. Most of that time is finding FedEx account info. On average, my clients are getting over 5% shipping refunds. I use their services to add value to what I offer on initial meetings, walking clients through a signup while I'm in their office. This is one of those no-brainers that not many businesses know about.

Pros
45 second signup 5-10% refunds literally set and forget, client side is completely automated Free recovered expenses Shipping Analytics included

Cons
50% of refunds for service (although NONE of my clients would ever have the time to do this manually) invoiced monthly for any refunds. (You can add a credit card now to the account to continue automation)

Rating breakdown

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Mike Barr

71lbs is a no-brainer!

Used monthly for 1-2 years
Reviewed 2019-12-26
Review Source: Capterra

Pros
They make it super easy to use. I connected my shipping account and they keep tabs on everything and request the available refunds. The website is super simple to navigate. When I signed up 18 months ago I specifically wanted a service that just did their thing without my intervention, and that's exactly what I've gotten. I'd definitely recommend 71lbs.

Cons
I haven't found any negatives with 71lbs.com. I'm very happy with the service I've received.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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71lbs pricing

Pricing options
Free
View Pricing Plans

71lbs work on a contingency basis. Refunds are paid directly to the customer by the carrier, and our fee is 50% of the collected refunds.

No sign-up fee
No monthly fees
No contract

71lbs features

Shipping Management

API (83 other apps)
Activity Dashboard (65 other apps)
Automatic Notifications (50 other apps)
Billing & Invoicing (57 other apps)
Delivery Tracking (68 other apps)
Dispatch Management (57 other apps)
GPS (44 other apps)
Location Tracking (45 other apps)
Order Management (61 other apps)
Order Tracking (45 other apps)
Real Time Data (44 other apps)
Real Time Monitoring (51 other apps)
Real Time Updates (47 other apps)
Reporting & Statistics (69 other apps)
Route Management (47 other apps)
Route Optimization (51 other apps)
Status Tracking (62 other apps)
Third Party Integration (63 other apps)
Transportation Management (54 other apps)

Videos and tutorials

Additional information for 71lbs

Key features of 71lbs

  • Shipping refunds
  • Late deliveries
  • FedEx and UPS money back guarantee auditing
  • $2 billion in shipping refunds left unclaimed
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Benefits

Your complementary 71lbs dashboard gives you access to shipping data to make better business decisions
Pay only for the shipping refunds won back & received
Reduce your shipping spend with automated claims process
Reduce the resources dedicated to collecting your due refunds