Here's how it works:
71lbs will monitor the delivery times of your shipments to identify which ones are late. Our system will automatically file a refund claim on your behalf. 100% of refunds get credited directly back to your online shipping accounts. At the end of each month, you will receive a 71lbs invoice for an agreed to percentage of the total refunds credited back to your accounts. You only pay us if we are successful in getting back what is owed to you. No minimum or monthly fees.
Excellent idea but a bit demanding with the 50/50 pricing expectation.
Used weekly for 6-12 months
Reviewed 2018-06-06
Review Source: Capterra
Analytics. Knowing where we ship to frequently is helpful/useful in our business.The analytics are probably the best things regarding this software and the breakdown. They breakdown the shipping destinations to know where you ship to the most, etc., as well as average spending, box size/weight. They also have refund analytics.
Analytics. Knowing where we ship to frequently is helpful/useful in our business.The analytics are probably the best things regarding this software and the breakdown. They breakdown the shipping destinations to know where you ship to the most, etc., as well as average spending, box size/weight. They also have refund analytics.
Pros The analytics are probably the best things regarding this software and the breakdown. They breakdown the shipping destinations to know where you ship to the most, etc., as well as average spending, box size/weight. They also have refund analytics.
Cons Their 50/50 split regarding refunds. I managed to negotiate it lower, but I do not know if that is an option for everyone. The main issue I have is their damaged/lost shipment procedure/policy. Essentially, it is exactly the same as making the claim from FedEx myself. All of the claims we submitted through 71lbs were declined except one. The funny thing is that we started making the claims ourselves to FedEx.com and the claims are being approved/refunded. I do not believe their % profit should include claims for damaged/lost shipments since they are not really doing any of the real work. Thus, we stopped using them for these specific services and we keep the full refunds.
Money that may have been lost, never collected, or incorrectly refunded would have left us in a position of having to cover shipping out of our profit margins. This company focuses on the irregularities in refund amounts for people who do not have the ability to pay someone to do it. The amount of money that they have found for us is astonishing. We have earned back money from late or lost refunds, incorrect refund amounts, and all without having to address the issues ourselves.
Money that may have been lost, never collected, or incorrectly refunded would have left us in a position of having to cover shipping out of our profit margins. This company focuses on the irregularities in refund amounts for people who do not have the ability to pay someone to do it. The amount of money that they have found for us is astonishing. We have earned back money from late or lost refunds, incorrect refund amounts, and all without having to address the issues ourselves.
Pros This company focuses on the irregularities in refund amounts for people who do not have the ability to pay someone to do it. The amount of money that they have found for us is astonishing. We have earned back money from late or lost refunds, incorrect refund amounts, and all without having to address the issues ourselves.
Cons We do not like recurring fees. It would be more reasonable to us if we had a one-time fee and just used the software from then on, but they make money based on percentages.
Response from 71lbs
We are very appreciative of your review! Thank you for taking time to give us this feedback.
I've been recommending 71lbs to my clients for almost 2 years. It is an instant value add for what I do. It literally takes 45 seconds to sign up. Most of that time is finding FedEx account info. On average, my clients are getting over 5% shipping refunds. I use their services to add value to what I offer on initial meetings, walking clients through a signup while I'm in their office. This is one of those no-brainers that not many businesses know about.45 second signup
5-10% refunds
literally set and forget, client side is completely automated
Free recovered expenses
Shipping Analytics included
I've been recommending 71lbs to my clients for almost 2 years. It is an instant value add for what I do. It literally takes 45 seconds to sign up. Most of that time is finding FedEx account info. On average, my clients are getting over 5% shipping refunds. I use their services to add value to what I offer on initial meetings, walking clients through a signup while I'm in their office. This is one of those no-brainers that not many businesses know about.45 second signup
5-10% refunds
literally set and forget, client side is completely automated
Free recovered expenses
Shipping Analytics included
Pros 45 second signup
5-10% refunds
literally set and forget, client side is completely automated
Free recovered expenses
Shipping Analytics included
Cons 50% of refunds for service (although NONE of my clients would ever have the time to do this manually)
invoiced monthly for any refunds. (You can add a credit card now to the account to continue automation)
We have been using 71lbs for a few months now and love it. Who wouldn't want to receive refunds we were not getting before? They do all the work for us and we get our refunds every week. It's a no-brainerRefund money we would not have gotten otherwise
No refunds, no pay to 71lbs
We have been using 71lbs for a few months now and love it. Who wouldn't want to receive refunds we were not getting before? They do all the work for us and we get our refunds every week. It's a no-brainerRefund money we would not have gotten otherwise
No refunds, no pay to 71lbs
Pros Refund money we would not have gotten otherwise
No refunds, no pay to 71lbs
Cons They are trying to charge us for refunds we never received from FedEx. I have asked for proof that there were refunds and they cannot provide any proof but are still threatening us. I have contacted FedEx and they said they have never given us a refund but 71lbs will not accept that and is still trying to bill us for something we never got. Total scam.
Your complementary 71lbs dashboard gives you access to shipping data to make better business decisions
Pay only for the shipping refunds won back & received
Reduce your shipping spend with automated claims process
Reduce the resources dedicated to collecting your due refunds
FAQs for 71lbs
Below are some frequently asked questions for 71lbs.
Q. What type of pricing plans does 71lbs offer?
71lbs has the following pricing plans:
Pricing model: Free
Q. Who are the typical users of 71lbs?
71lbs has the following typical customers:
Freelancers, Mid Size Business, Non Profit, Small Business
Q. What languages does 71lbs support?
71lbs supports the following languages:
English, Spanish
Q. Does 71lbs support mobile devices?
71lbs supports the following devices:
We do not have any information about what devices 71lbs supports
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