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71lbs Pricing, Features, Reviews and Alternatives

71lbs product overview

What is 71lbs?

Here's how it works:

Key benefits of using 71lbs

Your complementary 71lbs dashboard gives you access to shipping data to make better business decisions
Pay only for the shipping refunds won back & received
Reduce your shipping spend with automated claims process
Reduce the resources dedicated to collecting your due refunds

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Phone Support
Chat

Training options

Webinars
Videos

71lbs pricing information

Value for money

3.3

/5

9

Starting from

Free

Pricing options

Free plan
Subscription
Free trial
Pricing range

71lbs features

Functionality

3.4

/5

9

Total features

6

1 categories

Most valued features by users

Shipping Management
Shipment Tracking
Cost Recovery
Shipping Cost Tracking
Refund Opportunity Identification
Auditing & Claim Filing Services

Functionality contenders

71lbs users reviews

Overall Rating

4.1

/5

9

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10
Rating distribution

5

4

3

2

1

6

1

0

1

1

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy Solution for Small and Mid-Size Businesses

Reviewed 4 years ago

Money that may have been lost, never collected, or incorrectly refunded would have left us in a position of having to cover shipping out of our profit margins.

Pros

This company focuses on the irregularities in refund amounts for people who do not have the ability to pay someone to do it. The amount of money that they have found for us is astonishing. We have earned back money from late or lost refunds, incorrect refund amounts, and all without having to address the issues ourselves.

Cons

We do not like recurring fees. It would be more reasonable to us if we had a one-time fee and just used the software from then on, but they make money based on percentages.

Vendor response

We are very appreciative of your review! Thank you for taking time to give us this feedback.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Excellent idea but a bit demanding with the 50/50 pricing expectation.

Reviewed 4 years ago

Analytics. Knowing where we ship to frequently is helpful/useful in our business.

Pros

The analytics are probably the best things regarding this software and the breakdown. They breakdown the shipping destinations to know where you ship to the most, etc., as well as average spending, box size/weight. They also have refund analytics.

Cons

Their 50/50 split regarding refunds. I managed to negotiate it lower, but I do not know if that is an option for everyone. The main issue I have is their damaged/lost shipment procedure/policy. Essentially, it is exactly the same as making the claim from FedEx myself. All of the claims we submitted through 71lbs were declined except one. The funny thing is that we started making the claims ourselves to FedEx.com and the claims are being approved/refunded. I do not believe their % profit should include claims for damaged/lost shipments since they are not really doing any of the real work. Thus, we stopped using them for these specific services and we keep the full refunds.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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WHAT A SCAM

Reviewed 2 years ago

finding there competition to leave them

Pros

[SENSITIVE CONTENT HIDDEN] with 71lbs says they do NOT respond to email. When you call, all you get is voice mail and she doesn't seem to respond to that either. So I am NOT getting any help from her and 71lbs. I went to the CONTACT US on the 71lbs site, silled out the lengthy contact us to [SENSITIVE CONTENT HIDDEN] of 71lbs, hit SEND and it says I am NOT authorized to use this and wiped out all of my information

Cons

This has got to be the SCAM of the century. Brag about FedEx etc and they won't even help verify your own accounts/payments.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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A Consultant's Dream

Reviewed 8 years ago

I've been recommending 71lbs to my clients for almost 2 years. It is an instant value add for what I do. It literally takes 45 seconds to sign up. Most of that time is finding FedEx account info. On average, my clients are getting over 5% shipping refunds. I use their services to add value to what I offer on initial meetings, walking clients through a signup while I'm in their office. This is one of those no-brainers that not many businesses know about.

Pros

45 second signup 5-10% refunds literally set and forget, client side is completely automated Free recovered expenses Shipping Analytics included

Cons

50% of refunds for service (although NONE of my clients would ever have the time to do this manually) invoiced monthly for any refunds. (You can add a credit card now to the account to continue automation)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

71lbs is a no-brainer!

Reviewed 3 years ago
Pros

They make it super easy to use. I connected my shipping account and they keep tabs on everything and request the available refunds. The website is super simple to navigate. When I signed up 18 months ago I specifically wanted a service that just did their thing without my intervention, and that's exactly what I've gotten. I'd definitely recommend 71lbs.

Cons

I haven't found any negatives with 71lbs.com. I'm very happy with the service I've received.

71lbs FAQs and common questions

Q. What type of pricing plans does 71lbs offer?

71lbs has the following pricing plans:
Pricing model: Free


Q. Who are the typical users of 71lbs?

71lbs has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does 71lbs support?

71lbs supports the following languages:
English, Spanish


Q. Does 71lbs offer an API?

No, 71lbs does not have an API available.


Q. What level of support does 71lbs offer?

71lbs offers the following support options:
FAQs/Forum, Phone Support, Chat

Common 71lbs comparisons

71lbs logo
Refund Retriever logo
71lbsvsRefund Retriever

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