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ShipScience
5
39
4
3
3
1
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Parcel claims recovery and audit for enterprise shippers
Table of Contents
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ShipScience - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: November 2026
ShipScience overview
What is ShipScience?
ShipScience is parcel audit and claims recovery software built on a central parcel data platform. It pulls in carrier tracking, invoice lines, order details, and claims, cleans them into one record per package, and shares the data with BI and ERP tools through APIs and webhooks.
Four products run on that data. SimpleClaims files lost and damaged package claims and matches carrier payouts. ActiveAudit flags late deliveries and billing errors and keeps the evidence needed for refunds. My Next Carrier reprices past shipments against 10+ carriers to show savings and transit time changes. CarrierWatch ranks carriers by lane and on-time performance.
ShipScience is built for high-volume shippers that want measurable savings. Customers with a single billing account can be onboarded in under 24 hours, and most enterprise customers are live in 2 to 4 weeks.
Starting price
Alternatives
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ShipScience’s user interface
ShipScience review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.9
Features
4.7
Ease of use
4.8
Customer support
4.9
Reviews sentiment
What do users say about ShipScience?
Reviewers indicate ShipScience Platform helps them save significant amounts of money by automatically identifying and securing shipping refunds they would otherwise miss. They find it easy to set up, appreciate that it requires little ongoing effort, and value its seamless integration with shipping carriers for monitoring and refund processing.
They say the platform is especially useful for small businesses lacking time or resources to track refunds manually. Some mention that while the service takes a portion of the recovered funds and occasionally misses certain refunds, the overall return justifies the investment and reduces their workload.
Who uses ShipScience?
Based on 43 verified user reviews.
Company size
- Not enough reviewsSmall Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
ShipScience's key features
Most critical features, based on insights from ShipScience users:
All ShipScience features
Features rating:
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ShipScience pricing
Pricing plans
Pricing details:
User opinions about ShipScience price and value
Value for money rating:
To see what individual users think of ShipScience's price and value, check out the review snippets below.
Mike C.
Vice President of Finance
ShipScience integrations (6)
ShipScience support options
Typical customers
Platforms supported
Support options
Training options
ShipScience FAQs
ShipScience has the following typical customers:
Large Enterprises, Small Business, Mid-size Business
These products have better value for money
Q. What level of support does ShipScience offer?
ShipScience offers the following support options:
Chat, FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base