Refund Geeks Pricing, Features, Reviews & Comparison of Alternatives

Refund Geeks

Shipping refund software

4.89/5 (38 reviews)

Refund Geeks overview

Refunds Geeks is a web-based shipping refund software designed to automate refund processes for UPS and FedEx shipments. The software helps users by filing refunds automatically in case there is a delay in delivery or some other issue with the package. The details of shipments are downloaded by the software from the customer’s account and algorithms are used to determine the shipments which are eligible for refunds. On the basis of this analysis, Refund Geeks makes claims while simultaneously keeping data safe and secure.

Refunds Geeks provides Shipping AI and Shipping Analytics notifications to users on a regular basis. The software helps users to claim the maximum number of refunds possible. UPS and FedEx monthly bills show all the refunds for which a customer is eligible. The UPS and FedEx auditing process is automated and ensures the timely delivery of packages. The system files for refunds when packages are late on delivery, address correction fees are charged invalidly, or there are dimensional weight problems, fees for delivery on Saturday, invalid charges for duplicate invoices, or voided shipment charges.


Pricing options
Value for money
View Pricing Plans


Business size



United States

Supported languages

Refund Geeks screenshot: Track all high-level shipping stats from one screenRefund Geeks: How it WorksRefund Geeks screenshot: Users can look at their spend, savings and other features  - across all of their UPS and FedEx accounts – in the same place

Refund Geeks reviews

Value for money
Ease of use
Customer support
Chris Whybrew

Covers the basics

Used other for 6-12 months
Reviewed 2018-12-21
Review Source: Capterra

Set it and forget it. Installation and configuration is fast and easy. Once up and running, it runs itself and recovers our UPS reimbursements that would take too long for us to manage manually.

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Great Service

Used daily for 6-12 months
Reviewed 2018-12-21
Review Source: Capterra

We're happy with the service they provide, the only thing we would change is the percentage that they take for getting us the reimbursement.We've been using their services for a couple of months now and we are pleased with them. They are able to manage our shipments and make sure that we are reimbursed for late shipments. This saves us a lot of time and we are very happy with it!

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Patrick Black, MAS

It's a No-Brainer

Used weekly for 1-2 years
Reviewed 2018-12-21
Review Source: Capterra

The refunds I'm receiving are amazing and I don't have to lift a finger! Bravo!Refund Geeks gets money back for my shipments which were late according to the shippers' terms and conditions. These are refunds I would not normally have time to do the work to get, so this service is a no-brainer. I get money back for doing nothing!

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Natalie Holland

Set it and forget it!

Used weekly for 6-12 months
Reviewed 2018-12-27
Review Source: Capterra

Prior to being referred to Refund Geeks we were only getting credits for missed deliveries that customers brought to our attention. Now we have a great monitoring system giving us a montly refund that we would have never gotten. The application is easy to use and straight forward. You get a weekly update on your refunds you receive as well as one place to look at your invoices from any shipping provider. Customer service is great with a quick response on email.

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Randy Boadway

If you have not done this do it NOW, no need to wait!

Used daily for 6-12 months
Reviewed 2018-12-21
Review Source: Capterra

Great! I wish I would have done this earlier.Easy to set up, and you get cash that you would normally be missing.

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Refund Geeks pricing

Pricing options
Free trial
View Pricing Plans

Up to 5,000 shipments/month - Refund Geeks commission is 25%
Over 5,000 shipments/month - contact Refund Geeks for pricing information

Refund Geeks features

Activity Dashboard
Automatic Notifications
Data Import/Export
Email Notifications
Reporting & Statistics
Shipping Management
Status Tracking
Third Party Integration

API (36 other apps)
Automated Scheduling (20 other apps)
Delivery Tracking (32 other apps)
GPS (22 other apps)
Geographic Maps (21 other apps)
Location Tracking (19 other apps)
Logistics Management (19 other apps)
Order Management (19 other apps)
Real Time Data (25 other apps)
Real Time Monitoring (23 other apps)
Real Time Updates (26 other apps)
Route Optimization (23 other apps)

Additional information for Refund Geeks

Key features of Refund Geeks

  • AI savings assistant
  • Air shipping
  • Artificial intelligence
  • Automated audit
  • Automated claim filing
  • Carrier invoice auditing
  • Contract negotiation
  • Cost recovery reporting
  • Dashboard alerts
  • Exception & surcharge reports
  • Filters
  • Freight shipping
  • Ground shipping
  • Import / export
  • Notifications
  • Package analytics
  • Parcel shipping
  • Pending & confirmed refunds
  • Refund opportunity identification
  • Refunds management
  • Report download
  • Shipment tracking
  • Shipping analytics dashboards
  • Shipping cost tracking
  • Shipping monitoring
  • Shipping optimization
  • Shipping statistics
  • Third party management
  • Tracking level detail reports
  • UPS/FedEx account integration
View All Features


• Users can calculate their savings using the free savings report on Refund Geeks to identify the opportunities they have in saving shipping costs.

• “Max” the AI helps track and file refunds automatically for late shipments, running surcharge and exception reports, identifying lost and damaged packages, and processing returns for unused labels.

• Users can easily link their UPS and FedEx accounts using their login credentials.

• Refund Geeks’ shipping analytics platform helps users make intelligent contract negotiations to understand their rates and know where they will be incurring surcharges.

• Refund Geeks has a dashboard that alerts users on urgent actions and lets them view all UPS and FedEx data in one place, allowing users to connect to as many accounts as they like.