eFORCE Reviews - Pros & Cons, Ratings & more

ExhibitView

LawToolBox

FaceUp Whistleblowing System

eFORCE Software provides solutions for public safety and law enforcement agencies regarding court and jail management and transportation dispatch systems. Key features include case and records management, case notes, warrant tracking, inmate accounting and management, API, and property logs.

eFORCE

Android

Web-based

Windows

iPad

iPhone

Sheriff

Our experience with eFORCE has been great. They have a solid product and excellent customer support.

Chief

So far we have experienced only good things with our system. It is user friendly and all of our officers love it.

EFORCE is an excellent company that provides excellent software and support.

Dispatch Supervisor

We appreciate them being so personable and willing to help. Even with things that are not in the "contract" per se.

Records Supervisor

I like working on the eForce software. It's becoming a better software from when we purchased it.

We changed over to EFORCE in 2009 due to the lack of Customer Service in our old system. These are willing to listen to our issued, challenges and what we need for our agency.

Chief Detective

EFORCE is very user friendly. Much more so than our old system.

City Secretary

Being a smaller town, not close to anyone using this software at the time, proved to be more difficult.

Records manager

The only thing right now that is making my life difficult is how slow it is to make changes and enter a case.

There were quite a few glitches (which can be expected on first time use), and difficulties with it being server based.

The eFORCE software system is exactly what our agency has been needing for years!  This software is user-friendly, easily managed and provides excellent data as needed.  We were able to customize many aspects of the software in a way that allows us access to information that we need on a daily basis, and also gather pertinent data that we are asked for regularly.  The software allows us to make data-driven decisions, and also gives us access to information to ensure transparency and communication with all of our stakeholders.  Since becoming customers of eFORCE, our agency has been able to provide daily, weekly, monthly, and even annual reports that demonstrate our effectiveness in the community.  The training and resource materials were exceptional and made the transition from our old system fairly simple.  Additionally, the training resources are designed to allow for easy on-boarding of new staff in the future, which saves us time and effort as we bring new dispatchers and officers into the fold.  eFORCE's tech support is second to none, and their staff is always willing to assist with issues that arise from time to time.  They are professional and responsive, and an absolute pleasure to work with.  I highly recommend this software to any agency looking for a user-friendly, consistently reliable program to address the needs of their agency.

Professional, Dependable and Reliable

We changed over to EFORCE in 2009 due to the lack of Customer Service in our old system.  These are willing to listen to our issued, challenges and what we need for our agency.  They are easy to talk to and easy to work with.  We appreciate them being so personable and willing to help.  Even with things that are not in the "contract" per se.  

For me, my primary use is Jail. The software does what it is made to do and it is easy to use. There are modules that do not "communicate" with other modules that would make things easier. At this time our software has been not functioning properly for several weeks due to a recent update. As with every update , once it is done , it causes things to not work properly. I realize that there may be issues other than the software that causes this, but it takes away from us performing our jobs in an efficient manner. The non functioning area have caused several problems with Inmate scheduling (Courts, Medications, Releases) to the point that our officers started creating other ways of scheduling with other software to reduce the liability to ourselves and our inmates.

Eforce review

I like working on the eForce software.  It's becoming a better software from when we purchased it.  I have absolutely no issues with any of the support personnel, they are all great.  I would like to see less issues when an update is done, but I'm also happy that eForce is trying to improve their software all the time.  I was also very pleased with the last User Group conference and plan to attend again this year.

Comments about the software

I have watched eforce evolve over the last 17 years.  For the most part I like the changes.  There are some that I don't like.  Just a preference. The only thing right now that is making my life difficult is how slow it is to make changes and enter a case.  Speed that up and I will be much happier.  Send me to Hawaii for a week and my life will be great. 

my life on eforce

This is a very new aged program. It could be more efficient for some towns. For our town of 1500 population, it was very difficult and not at all helpful. The officers did like the inventory side of the program, along with the reporting side. If they could have integrated that part with Cop Sync, they probably would have. 

Difficult for us

Any time I call tech support, they are extremely knowledgeable and helpful. I have not had many issues with the software, however the few I have had have been resolved by tech support within minutes of calling.

Since using eFORCE, our police department has taken an advance in statistics, documentation and presentation. It has been very useful for me, as an administrator, to make presentations to the board of trustees to show the need for additional man power, equipment, etc.

Our overall experience with eFORCE and their software has been excellent.

Feedback has always been a strong point of eFORCE. When we have an issue a ticket number is issued and able to track. Upon completion, administrators are emailed with an alert of the issue and fix.

I never have a problem with speaking to staff who can answer questions or respond in a reasonable time. If you are a big department or little department, you will be treated with respect.

Any time we have had an issue, tech support is there to take care of it. 

We have a positive relationship with the eFORCE staff and tech's. So far we have experienced only good things with our system. It is user friendly and all of our officers love it.

eFORCE is an excellent company that provides excellent software and support

User friendly. Search features are fantastic! Technical support and training have been very good to us so far. We haven't been on the system long enough to find any real negatives.

eFORCE is very user friendly! Much more so than our old system.

Customer support is great.  I have always had a good experience with receiving assistance with issues I may have.  Software is easy to learn.  

Eforce Review

I love the software, makes my job easier. The only issue is speed. There is slow transitioning between windows and uploads.

eFORCE Reviews

Suggested alternatives

Pros and cons

12 reviews