Tailwind TMS Reviews

We found this programvery user friendly, and having an online based software is amazing, as well as Tailwinds Customer service. They are there for you at a moments notice because of their live chat option.

Some integrations with QuickBooks can be confusing. But once you get a feel for how the two programs work together it becomes easier

Hi Paul, thanks for your review! We are glad you found the software user friendly!

It is affordable software and customer service is good.

Week on software developer side. They make things ease out for themselves when transfer to the new version.

At the beginning I liked the ease of use and the customer service however over the past month, I have been VERY unhappy with the software. *Customer support is AWFUL! I tried to get them to call me over a serious issue and they wouldn't call me back and then another time i had to wait an hour *Issues with printing cheques, this is wasting alot of my time, it is taking me 10 times longer than it did with my previous system

the "accounting side" of the system, it doesn't work at ALL! customer service

Hi Katherine, I'm disappointed to hear about the apparent poor service you report to have received from Tailwind. We do really pride ourselves on providing prompt and full support - which is why we keep it in-house rather than offshoring. I have reviewed the latest set of conversations you have had with the Tailwind Support team, and it appears that a solution for your issues has been found (and thank you for the latest 'Amazing' conversation rating you provided!). That said - our goal at Tailwind is to provide you with a transportation management system that will allow you grow your business - and ideally, give you a bit more time at the end of your day) - so if you do require additional support - please do reach out (support@tailwindtms.com; 1-866-441-0441).

Tailwind for the price is very easy to use, easy to teach and operate.

Certain small features I wish could be customized. Such as the quantity description. The one option that it does not list which we use all the time is seats or cubes. Another option I would like to see is another check box when a driver is dispatched.

Hi Andrew, thanks for sharing your suggestions. As a software that continuously adds enhancements and updates to provide excellent experiences, we appreciate your feedback!

Easy to use, does everything we need it to do

ALl is well, nothing bad that I can think of

Thanks for your feedback, Jamil! We are very pleased to hear that Tailwind met all of your needs and helped your business grow. Our team works hard to provide the best support and guidance in each interaction, so we are glad you have enjoyed your experiences and that we provided the help you needed promptly.

Software is very user friendly, and easy to work with , Implementation into to our organization was very smooth, and trouble free

would like to see ability to modify data in different modules

Hi Ronald, thanks for the feedback, we appreciate it!

Fairly intuitive to use. Once the basics are learned, it is straight forward.

There is no flexibility. For example, there is information I want every day that needs to be put into Excel and then pared down to what I require. Report ideas were submitted but nothing ever happened.

Hi Jeff, we appreciate your feedback! As our software continues to evolve, we are looking to implement more customer suggestions, thanks for the review!

We are continuously utilizing more and more of the components of the software every day. TW can be as small or as large a part of your TMS system as you want it to be.

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User Friendly, Integrations, adapting to our needs.

Quickbooks implementation, Speed of software at times.

Hi Jack, thanks for your review! We're glad to assist you!

I like the fact that we can use multiple currency. This makes it easy to do business with both American and Canadian customers

When you create a LTL shipment with different skid dimensions, you are unable to input the different sizes

Hi Andrew, thank you for taking the time to leave us a review!

It has a lot of bells and whistles which we find are useful, from payroll to Quickbooks integration. Support is responsive Monday - Friday.

Very slow, we used multiple browsers, Mac and Windows, in addition we have used several wifi points to ensure it was not our internet. We compared this TMS to some other online trials and these systems responded much better. Concern Tailwinds may be a thing of the past for us, we are a fast moving business and the product is becoming a thorn in our side.

Hi Scott. We are sorry to hear you are experiencing slowness with your application. I see that some adjustments were made to your system a few days ago which hopefully should have helped. Regardless, we will be in touch to help rectify the problem.

I love that it integrates with QuickBooks Online. This makes it easy for our accounting side of operations.

Occasionally the drivers have problems seeing their load confirmation information. This mostly has to do with our owner/operators.

Hi Sheila, thank you for the review!

We love tailwind and have used it for several years. We would recommend this service to anyone looking for an affordable, highly functional TMS.

None! Tailwind is easy to use and fulfills all of our needs.

Hi Erin, Thanks for the great review, we appreciate it!

Helped us expand our business and provide customer data quickly. Easy to use and learn!

Didn't integrate with our accounting software. Sage.

Hi Kevin, we're happy to help you as your business grows!

Ease of use, practical and intuitive interface.

Reporting features are inaccurate are do not seem to be getting fixed.

Hi Ricky, we appreciate your review and the feedback as we continuously look to make improvements to the software!

I like how easy it is to use the software, easy to navigate.

Sometimes the software is really slow and I have to reload a lot

Hi Lovepreet, thanks for your review and the feedback! We are sorry to hear you are having to reload the software at times. We are always updating our software to provide the best experience for our customers. Your issues have been brought to the attention of the development team to ensure adjustments will be made.

I was able to setup my new Freight brokerage business and be up and running with my first loads within a week of getting setup on Tailwinds.

I wish is was more customizable. Specifically the email forms from the system. Being able to customize email subject lines with data variables, etc..

Easy to find an order and create a dispatch and save the POD and BOL and enter the cost associated with the load

Based on the internet connection sometimes it slow to load the information on the page or top open a file

Hi Ashveen, thank you for your review and feedback. It's great to hear that Tailwind has made dispatching an easier and seamless process for you! Our development team is always working to improve the user experience, so even though internet speed is out of our hands, we will keep an eye on the backend to see if there is anything we can do to improve page load speed :)

They have simplified the settings to the point you can customize it to fit your business whether its asset based or brokerage or owner operators

I have not found anything i dont like they have addressed all our concerns and adjusted their software to fit us

eASY TO LEARN AND USE. TRANING VIDEO VERY HELPFUL. GOOD CUSTOMER CARE

Nothing, I think it work well for our industry

User friendly, excellent technical support, friendly team

Nothing I can think of right now

The Product is an easy-to-use TMS and I've used others similar in the past. It does what it's suppose to do though. Their CS team is decent.

Too expensive, software doesn't support the price. Many others do the same thing for far less, and with better customer service. Their CS team is decent, although could be more knowledgeable on the product itself.

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This system is great for trucking businesses. It is fairly easy to learn and has lots to offer. I have yet to stop learning new things from this system. The Driver Pay Wizard is very handy for my department. I am able to immediatley determine if PRO#s have or have not been paid to a driver. My old method was to look through every check they have received from us!

I sometimes receive some errors that are just randomn. Customer support is always there to help! Thank you Kenny and Kyle...