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Castel Contact Center
5
1
4
1
3
0
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1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Contact center management solution
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Castel Contact Center - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: August 2025
Castel Contact Center overview
What is Castel Contact Center?
Castel Communications helps contact centers achieve operations milestones through proactive compliance and best practices. Our suite of multichannel solutions provides communication touchpoints that include Predictive/TCPA Dialing, IP PBX, Email, SMS, Chat, Social Media and Speech Analytics.
These solutions help our customers meet the increasing compliance standards, improve agent productivity and reduce costs through automated dialling rules, real-time score reports and call back scheduling.
Castel helps contact centers improve the way they connect with customers by enabling them to take action on data, providing real-time insights that can be accessed by all stakeholders.
Castel Contact Center reviews
Overall rating
4.5
/5
2
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend1.00/10
5
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Castel Contact Center's key features
Most critical features, based on insights from Castel Contact Center users:
All Castel Contact Center features
Features rating:
Castel Contact Center alternatives
Castel Contact Center
Starting from
1
Per month
DialedIn CCaaS
Starting from
25
/user
Per month
Dialpad
Starting from
27
/user
Per month
Convoso
Starting from
90
/user
Per month
Castel Contact Center pricing
Value for money rating:
Starting from
1
Per month
Flat Rate
User opinions about Castel Contact Center price and value
Value for money rating:
Castel Contact Center support options
Typical customers
Platforms supported
Support options
Training options