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MuniBilling Logo

Cloud-based utility billing and property management software

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MuniBilling - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

MuniBilling overview

What is MuniBilling?

MuniBilling offers an all-in-one cloud solution for businesses of varying size and local governments that wish to add utility billing and property management. With features across two Standard and Enterprise setups, the latter adding professional services including dedicated engineer consultation, MuniBilling is centralized online to allow anytime, anywhere access and hourly data backups. Providers can start eBilling by batch sending statements via email as opposed to paper-based, with the ability to accept credit card or eCheck payments online. A customer portal gives customers self-service access to account usage information and billing histories, while integration with leading accounting software such as QuickBooks, Geographical Information Software (GIS) and property management systems aids smoother workflows.

In addition, MuniBilling offers integration with every meter system for taking readings automatically and more accurately than equivalent manual processes. A companion mobile meter reading application is also provided, accessible across internet-enabled phone and tablet devices as a browser-based app. Capable of accepting readings from any number of water, gas or electricity meters, users can sign into an account, search for a property and then send readings back to the system for updating in real time. Other important features include service order creation with automatic reminders, bill printing, customer management and contact modules, plus built-in data reporting for summarized or detailed analysis on every aspect of utility billing.

Starting price

1200 /
per month
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Pros & Cons

Customer Support

Reports

Account Management

Conversion Team

Upgrades and Integrations

Payments

MuniBilling’s user interface

Ease of use rating:

MuniBilling pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(1)
3-4(12)
5(41)

What do users say about MuniBilling?

We manage Electric, Water/Sewer and NGas systems all through metered use and Solid Waste through fixed charges and MuniBilling performs beautifully.

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Who uses MuniBilling?

Based on 54 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Utilities
Government Administration
Consumer Services
Oil & Energy
Others

Use cases

Utility Billing
Utility Management Systems

MuniBilling's key features

Most critical features, based on insights from MuniBilling users:

Accounting
Accounting integration
ACH payment processing
Activity dashboard
Alerts/Escalation
Alerts/Notifications
API
Asset lifecycle management
Auditing
Audit trail

All MuniBilling features

Features rating:

Accounting
Accounting integration
ACH payment processing
Activity dashboard
Alerts/Escalation
Alerts/Notifications
API
Asset lifecycle management
Auditing
Audit trail
Backup and recovery
Billing & invoicing
Billing portal
Billing rate management
Bulk send
Client portal
Commenting/Notes
Communication management
Contact database
Credit card processing
CRM
Customer accounts
Customer database
Customer management
Customizable branding
Customizable fields
Customizable invoices
Customizable reports
Customizable templates
Data capture and transfer
Data import/export
Demand forecasting
Dispatch management
Document management
Dunning management
Dynamic pricing
Electronic payments
For electricity
For natural gas
For trash
For water
Historical reporting
Incident management
Invoice creation
Invoice history
Invoice processing
Maintenance management
Meter data management
Metered billing
Mobile access
Monitoring
Multiple payment options
Non-Metered billing
Online invoicing
Online payments
Payment collection
Payment processing
PCI compliance
Penalty/Cut-Off processing
Printing services integration
Rate management
Real-Time analytics
Real-Time reporting
Recurring invoicing
Recurring/Subscription billing
Reporting & statistics
Self service portal
Tax calculation
Third-Party integrations
Transaction history
Usage tracking/analytics
User management
Workforce management
Work order management

MuniBilling alternatives

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MuniBilling pricing

Value for money rating:

Starting from

1200

Per month

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about MuniBilling price and value

Value for money rating:

To see what individual users think of MuniBilling's price and value, check out the review snippets below.

“We manage Electric, Water/Sewer and NGas systems all through metered use and Solid Waste through fixed charges and MuniBilling performs beautifully.”
MD

Mark D.

Utilities

“The conversion team inputted all our data from the old system so our staff was not tied up for hours during the conversion.”
KO

Katrina O.

Clerk-Treasurer

MuniBilling integrations (3)

MuniBilling customer support

What do users say about MuniBilling customer support?

Customer support rating:

We analyzed verified user reviews to identify positive and negative aspects of MuniBilling customer support.

Widely noted by reviewers, MuniBilling's customer support is highly responsive, quick to resolve issues, and easy to contact.

A significant portion of users appreciate knowledgeable, friendly staff and dedicated account managers who provide effective assistance.

Support options

Email/help desk
Chat
Phone support
Knowledge base

Training options

Webinars
Live online
Documentation
In person
Videos

To see what individual users say about MuniBilling's customer support, check out the review snippets below.

“The support team has always treated me with the upmost respect. Whenever I need help there has never been an occasion that it has taken more than an hour to get the help I need.”

BG

Brigette G.

Fiscal Officer

“We manage Electric, Water/Sewer and NGas systems all through metered use and Solid Waste through fixed charges and MuniBilling performs beautifully.”

MD

Mark D.

Utilities

MuniBilling FAQs

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