Revers.io is an after-sales management solution which enables SMBs and retailers to automate and manage returns and other post-sales services with features such as intelligent return processing, automated return shipping labels, customer claims management, real-time tracking technology, marketplace integrations, and more. Revers.io offers two solutions designed to adapt to the user’s sales volumes and needs, Merchant and Enterprise. The Revers.io Enterprise solution adapts to larger businesses, offering additional features to the Merchant platform, like customized workflow, white label, SAML authentication, supplier RMA automation, and business intelligence tools.
Revers.io supports reverse logistics management using returns management and follow-up tools, plus a range of integrations with carriers, warehouses, suppliers, marketplaces, and repair services. Revers.io allows users to create claims, then track returns all from one platform. Integrations with carriers enable users to manage return shipping details and generate shipping labels automatically, while warehouse connections help users organize the receipt and sorting of product returns efficiently online. Supplier and repair connections enable users to automate administrative procedures, as well as monitor and optimize repair management processes. Business intelligence tools help users gain actionable insight into their after-sales management performance.
Revers.io enables users to manage after-sales flows and track the whole return process from a single location. Once users select their return option (exchange, reimbursement or repair), they can then make their shipping and parcel deposit choice based on their preferences and current location. Revers.io automates reverse logistics processes according to the user’s specific business rules. Other Revers.io features include a notification system for customers, online payment management, quote creation, and a standard tracking chart. Revers.io supports a couple of optional services such as customer relationship management by the solution’s multilingual team, massification of returns in the solution’s European hubs, and management of repairs through the Revers.io repairers’ network.
Software by Revers.iowww.revers.io