Pricing, Features, Reviews & Comparison of Alternatives

Return and after-sales management solution for e-commerce

4.5/5 (2 reviews) overview is an after-sales management solution which enables SMBs and retailers to automate and manage returns and other post-sales services with features such as intelligent return processing, automated return shipping labels, customer claims management, real-time tracking technology, marketplace integrations, and more. offers two solutions designed to adapt to the user’s sales volumes and needs, Merchant and Enterprise. The Enterprise solution adapts to larger businesses, offering additional features to the Merchant platform, like customized workflow, white label, SAML authentication, supplier RMA automation, and business intelligence tools. supports reverse logistics management using returns management and follow-up tools, plus a range of integrations with carriers, warehouses, suppliers, marketplaces, and repair services. allows users to create claims, then track returns all from one platform. Integrations with carriers enable users to manage return shipping details and generate shipping labels automatically, while warehouse connections help users organize the receipt and sorting of product returns efficiently online. Supplier and repair connections enable users to automate administrative procedures, as well as monitor and optimize repair management processes. Business intelligence tools help users gain actionable insight into their after-sales management performance. enables users to manage after-sales flows and track the whole return process from a single location. Once users select their return option (exchange, reimbursement or repair), they can then make their shipping and parcel deposit choice based on their preferences and current location. automates reverse logistics processes according to the user’s specific business rules. Other features include a notification system for customers, online payment management, quote creation, and a standard tracking chart. supports a couple of optional services such as customer relationship management by the solution’s multilingual team, massification of returns in the solution’s European hubs, and management of repairs through the repairers’ network.


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Business size



China, Europe

Supported languages

English, French, German, Spanish screenshot: Maps allow users to see the closest pick-up point to their current | What about you? How do you handle your returns? (subtitles) screenshot: Users can choose how to manage their return, either as an exchange, reimbursement or repair, then manage shipping and parcel deposit screenshot: Simplify the customer experience by allowing users to create claims and print shipping labels screenshot: ensures the buyer is notified of their progress at each stage and can find all their documents online (shipping return labels, receipt, etc.) screenshot: Use business intelligence data to plan return activity and manage logistics partners screenshot:'s full tracking system allows customers to print their shipping labels online, choose the mode of transport and the drop-off place and follow their returns step by step via mobile reviews


Very good

Value for money
Ease of use
Customer support
Elizabeth Ray

Easy to use platform

Used daily for less than 6 months
Reviewed 2018-10-30
Review Source: Capterra

We find the platform very easy to use, meaning the customer is informed at all stages of the process.We find the software easy to use, all customer information is clear. This makes following the customers request hassle free.

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Chi-Ho Wong

Using portal

Used weekly for less than 6 months
Reviewed 2018-11-18
Review Source: Capterra

It's easy to provide return labels to customers abroad to ship back returns and defective products.Easy to use environment. Good overview of cases.

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Free trial
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Contact for detailed pricing information. features

Automatic Notifications
Electronic Payments
Reporting & Statistics
eCommerce Integration
eCommerce Management

Access Control (50 other apps)
Activity Dashboard (65 other apps)
Content Management (67 other apps)
Custom Forms (56 other apps)
Customizable Branding (94 other apps)
Customizable Templates (90 other apps)
Data Import/Export (61 other apps)
Discount Management (45 other apps)
Drag & Drop Interface (72 other apps)
Order Processing (44 other apps)
Product Catalog (61 other apps)
SSL Security (50 other apps)
Search Functionality (66 other apps)
Third Party Integration (102 other apps)

Additional information for

Key features of

  • Returns management
  • Merchandise management
  • eCommerce management
  • eCommerce integration
  • Reporting & analytics
  • Customer self-care interface
  • Store folder creation interface
  • Automatic generation of return shipping labels
  • Notification system for customers
  • Online payment management
  • Quote creation
  • White label
  • Standard set-up of business rules
  • Custom workflow
  • SAML authentication
  • Public APIs
  • Carriers connection
  • Receiving & sorting interface for returns
  • Logistics management
  • Repair centres interface
  • Marketplaces connection
  • CRM connectors
  • Supplier RMA automation & management
  • Standard tracking chart
  • Business intelligence
  • Returns massification
  • Customer claims management
  • Warranty coverage
  • Traceability
  • Real time tracking
  • After-sales flow tracking
  • Receipt management
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Create claims for exchanges, reimbursements or repairs, then track the entire returns process online from one platform using supports integrations with carrier services, allowing users to streamline returns management with automated shipping label generation. keeps users up-to-date on the progress of their return at each stage, and gives them quick and central access to all of their return documents online (shipping return labels, receipts). offers a full tracking system, ensuring complete traceability and transparency in the returns process, and material, data and financial flows.
Business intelligence tools give actionable insight into after-sales flows and returns performance, helping users make informed business decisions.