Shopify vs CommentSold Comparison

Integrates easily with Shopify, Facebook, Instagram.

Many of the training videos available at your website and YouTube were outdated.

Hi Troy! We appreciate you taking the time to leave us a review. We're so happy to hear you're been taking advantage of CommentSold's various integrations to better serve you and your business. Thank you for letting us know about our training videos - we are in the process of revamping our help center (https://help.commentsold.com/) and plan to continue to produce new, updated tutorial videos in the future. In the meantime, if you ever run into any questions - our Customer Success team would be happy to assist. You can reach them directly through your CS Dashboard. Wishing you continued success in the future!

I absolutely love CommentSold and recommend it to any small business owner that utilizes live streaming for retail sales. The help functions that walk you through any possible setup question you have are very comprehensive and easy to follow, and the chat support is always there for anything you might need. The videos that auto upload to the website and APP are crucial to the success of our business, I love it!

The only thing that would make this perfect is to integrate Synclogic directly without the Shopify extension.

Hi Traci! Thank you for taking the time to leave us a review. We're so happy to hear about the ease of your setup experience and the great success you've had implementing CommentSold for your business! Looking forward to your continued success!

Ease of use!!! It’s simple plug in forms.

I use Shopify and am still trying to navigate connecting web to commentsold. NOT a negative. Just working on it!

It saves me time by not having to invoice and it syncs with Shopify which saves me a lot of time.

It’s expensive for small shops like me and I could use synclogic without having to purchase a Shopify account. Also, I do have some customers that have a really hard time figuring it out. But overall, I’m happy with the product.

Hi Brooke! Thank you for taking the time to leave us feedback. We're so glad to hear using CommentSold has saved you time on invoicing for your business. Wishing you continued success in the future!

-No more manual invoicing. -Shoppers can see what others are buying, and it creates urgency to complete purchase -Shopify Sync! I use Shopify for my POS and website sales, so to be able to link it all up with what is selling in my Facebook group is truly amazing. -Amazing customer support!

-At the moment, I don't have any! The feature I requested is already in the works!

The automatic invoice process. Saves literally hours of manual work.

For presales, it is time consuming to put the item into Shopify and then delete it if it doesn't sell well. More of a specific issue, not overall on the software as a "least"

This software has transformed how I do live sales for my customers. No longer am I answering the "I was first on my screen; why didn't I get it?" questions! CommentSold tracks the customers comments on the Facebook server, so I don't have to worry about it and my customers LOVE it! They don't have to worry about which screen, although they joke they need faster computers and faster internet! CommentSold's...

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I have very few things I wish they did differently, as I am super impressed the team and the program. However, I wish the trash can for the deletion of items was on the same line as the item name. I have had a few customers hit the trash button on the wrong item. I also wish they had an app for my phone, so I can answer questions for customers if I am away from my computer. The mobile site is super fast and amazing for my phone, and generally I just always have it on a tab in my phone's browser, but I would love an app. (Which they say is coming soon!!)

Comment sold has completely changed the way I do business. It’s got everything feature plus some that you would ever need to be completely organized and it’s all very simple to use. The app feature has boosted my business drastically. Being able to up load products quickly, check customers purchase history, tracking my sales, inventory break down and so much more is my favorite parts! You would not regret purchasing!

Customer service is a down fall in my opinion when on a mobile device. Many times I’ve tried to contact them and if my phone screen closes it puts me back at the end of the line and starts the conversation completely over. The old chat system was so much better than the update and that needs fixed. Some of us chat with support while at work and can’t keep our phones open at all times. So that’s frustrating for me. Also, I wish the website set up was a lot easier. I sync Shopify just because their shipping is a lot better than comment sold shipping. It’s a bonus that you can sync the two because where one lacks the other picks up so it really works out in the end.

Hi Carissta! Thank you so much for taking the time to leave us feedback. We're so happy to hear CommentSold was integral in changing the way you operate your business! We are always striving to make our customer service experience the best and most efficient for our retailers so that you receive the assistance you need in a timely manner. This feedback is incredibly helpful for us - I'll be sure to pass it along to the rest of our team. Looking forward to your continued success in the future!