CommentSold Pricing, Features, Reviews & Comparison of Alternatives

CommentSold

Social commerce & customer engagement solution for retailers

4.86/5 (88 reviews)

CommentSold overview

What is CommentSold?

CommentSold is a cloud-based social commerce solution which assists retailers with customer engagement and referrals. Its key features include catalog management, search engine optimization, predefined templates, data synchronization, channel management and reporting.

The online application allows customers to identify purchasable items in a post, video or live stream and purchase through comments. An invoice is sent through messenger or email and customers can click a link to access their cart and check out. With the gamification feature, users can send timed pending cart reminders to customers and configure cart expiration duration. The shipping functionality enables staff to generate packing lists and labels, combine and ship orders and manage multiple orders at once.

CommentSold includes a reporting tool which allows managers to view stock, analyze customer trends and monitor vendor performance. It helps teams automate tax calculations, monitor fulfillment activities and check real-time inventory levels. The system lets firms create a branded mobile application and synchronize it with the web store.
commentsold.com

Pricing

Starting from
$49/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
CommentSold screenshot: Auto invoicing featureWhat is CommentSold™?CommentSold screenshot: Inventory management toolCommentSold screenshot: Social sharing module

CommentSold reviews

Excellent
76

Very good
12

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.7
  4.7
  4.8
  4.9
Brianna Strawn

CommentSold

Used daily for 1-2 years
Reviewed 2018-10-05
Review Source: Capterra

Before we had CommentSold we had to go through and invoice every person individually. This took forever, especially when we started processing more orders. CommentSold does all of the heavy lifting for us and it takes out a lot of the human errors that we were experiencing before.

Pros
I love how easy it is for our customers to use. They can shop easily on our page or through the website. Customers can also see things that are still in stock on the website which helps us move older inventory!

Cons
There really isn’t anything that I don’t like about this software!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Deidra Gallashaw

Great for Small business

Used daily for 2+ years
Reviewed 2020-03-12
Review Source: Capterra

Love CommentSold for my small boutique and I believe my customers love the easy layout

Pros
Super easy to upload all your inventory and so easy to manage the content

Cons
Haven't really had any issues, thank goodness but I'm sure the support team would fix it

Response from CommentSold


Awwwwww. Thank you, Deidra! We are blushing!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Leslie Moon

We tried CommentSOLD

Used weekly for less than 6 months
Reviewed 2018-10-05
Review Source: Capterra

Our overall experience with CS was good. We decided it wasn't for us but know of several other boutique owners that absolutely love it. The customer service was exceptional and any time we had an issue someone was more than ready to jump in and help. Just because it wasn't for us, doesn't mean it isn't a great program. I am confident the developers will continue to improve their product.

Pros
CS is easy to use and has spectacular customer service. The automated invoicing and cost of goods tracking is two of the best features this program has. Automated invoicing is such a huge time saver and it's very seamless. The automatic messages and the requirement of comment from customers did help boost engagement in our group.

Cons
We experienced a number of minor glitches. First, the software would confuse size and identifying number in customer comments causing us to have to manually correct carts. It also pulls inventory completely out of the system which holds it from other customers should you have a customer not want to pay their invoice right away. Additionally, this software does not integrate with Sezzle but I was told they are working on this. Last, the comments must be exactly as entered into the system. If a customer does no comment exactly as it is, then the system will not accept the comment which was very frustrating to some of my people. When using the software for single item posts, we felt that it actually lowered our average online order amount because customers weren't looking around online but just checking out their invoice for that one item which they claimed. With the amount of money it costs per month to use this system, we just couldn't overcome these obstacles.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Spring Hoffman Crowder

Easy.

Used daily for 1-2 years
Reviewed 2018-09-28
Review Source: Capterra

It’s been an interical part of our business and it’s success. They’re have been growing pains and kinks for course but they solve them quickly. Love the continued updates.

Pros
It’s super easy. They continue to update. It’s changed our business for the better. Helps with inventory. It’s like having 5 people work for you without the cost.

Cons
Wish the app was available to everyone not just the upgraded people at a high cost. Wish you could upload videos.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Alyssa Monroe

Streamlined my boutique & A+ Customer Service

Used daily for less than 6 months
Reviewed 2018-09-28
Review Source: Capterra

I have solved the pain of keeping track of my inventory and delays in shipping. It also makes it easy for me to track things in regards to revenue and gross profit which I would have to do in an excel spreadsheet. The customer care team is absolutely amazing. You quickly chat with them and they respond in seconds and if you are like me, I was assigned one point of contact who takes care of my account. I also like that they have extensive help guides and bug fixes with release trains and updates.

Pros
I love that it has streamlined my process, easy to track my inventory, post my products, keep track of waitlist, returned products, revenue, and shipping and labels. It has become a one stop shop that has allowed me to maximize sales of my boutique.

Cons
I wish that we had the ability to use it as an all around CRM (Customer Relationship Management), because I sell to customers outside of social media and would like to keep all of my sales, invoicing, and shipping in one thing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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CommentSold pricing

Starting from
$49/month
Pricing options
Subscription
Free trial
View Pricing Plans

Startup version is $49 per month
Boutique version is $149 per month

Enterprise plans are also available - contact CommentSold for more information.

CommentSold features

Content Management
Customizable Branding
Order Management
SEO Management
Social Media Integration
Third Party Integration

API (281 other apps)
Access Control (87 other apps)
Activity Dashboard (136 other apps)
Automatic Notifications (104 other apps)
Custom Forms (88 other apps)
Customizable Templates (155 other apps)
Data Import/Export (123 other apps)
Drag & Drop Interface (117 other apps)
Electronic Payments (111 other apps)
Product Catalog (102 other apps)
Reporting & Statistics (124 other apps)
Search Functionality (112 other apps)
Website Management (90 other apps)
eCommerce Management (103 other apps)

Videos and tutorials

Additional information for CommentSold

Key features of CommentSold

  • Automated Publishing
  • Billing Portal
  • CRM
  • Catalog Management
  • Employee Advocacy
  • Inventory Auditing
  • Inventory Control
  • Inventory Information
  • Invoice History
  • Kitting
  • Lead Engagement
  • Mail Order
  • Merchandise Management
  • Mobile Commerce
  • Mobile Payments
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Point of Sale (POS)
  • Product Configurator
  • Product Identification
  • Reorder Management
  • Reporting/Analytics
  • Search/Filter
  • Social Commerce
  • Social Media Monitoring
  • Tax Calculator
  • Templates
View All Features