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CommentSold Logo
CommentSold
4.8
(112)

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Social commerce & customer engagement solution for retailers

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(7)

CommentSold Pricing, Features, Reviews and Alternatives

CommentSold product overview

Price starts from

49

Per month

Flat Rate

What is CommentSold?

CommentSold is a cloud-based social commerce solution which assists retailers with customer engagement and referrals. Its key features include catalog management, search engine optimization, predefined templates, data synchronization, channel management and reporting.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Knowledge Base
Email/Help Desk
Chat

Training options

In Person
Webinars
Live Online
Videos
Documentation

CommentSold pricing information

Value for money

4.6

/5

112

Starting from

49

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

CommentSold features

Functionality

4.6

/5

112

Total features

53

6 categories

Most valued features by users

Third Party Integrations
Customizable Branding
Content Management
Reporting/Analytics
Order Management
SEO Management
Search/Filter
Cataloging/Categorization

Functionality contenders

CommentSold users reviews

Overall Rating

4.8

/5

112

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.6/10
Rating distribution

5

4

3

2

1

94

16

1

0

1

Pros
I helped my friend with this and WOW. This was the best business decision she has made thus far.
CommentSold has many great features, an intuitive interface and very helpful customer service. A great software when you have an online store.
Comment Sold's waitlist feature is a lifesaver. I can easily look at the data that tells me which products are the most popular and easily recognize what I should purchase again.
Cons
The bugs...I know they are unavoidable at times, but also can be frustrating.
We experienced a number of minor glitches. First, the software would confuse size and identifying number in customer comments causing us to have to manually correct carts.
The price is a little to steep to pay for the program itself and they take out another % from Paypal.

Overall rating contenders

KH
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Karissa H.

Owner

Apparel & Fashion, 1-10 employees

Review source

Overall Rating

The best website for retail

Reviewed a year ago

Transcript

Karissa: Hi, I'm Karissa. I am the owner of my company and I give CommentSold a five out of five review,...

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Brianna S.

Verified reviewer

Retail, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

CommentSold

Reviewed 4 years ago

Before we had CommentSold we had to go through and invoice every person individually. This took forever, especially when we started processing more orders. CommentSold does all of the heavy lifting for us and it takes out a lot of the human errors that we were experiencing before.

Pros

I love how easy it is for our customers to use. They can shop easily on our page or through the website. Customers can also see things that are still in stock on the website which helps us move older inventory!

Cons

There really isn’t anything that I don’t like about this software!

CB
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Carissta B.

Airlines/Aviation, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Everyone needs comment sold in their life!

Reviewed a year ago

Overall I truly do love comment sold despite some of its down fall. I do think it’s expensive, but overlook its price tag for all it offers.

Pros

Comment sold has completely changed the way I do business. It’s got everything feature plus some that you would ever need to be completely organized and it’s all very simple to use. The app feature has boosted my business drastically. Being able to up load products quickly, check customers purchase history, tracking my sales, inventory break down and so much more is my favorite parts! You would not regret purchasing!

Cons

Customer service is a down fall in my opinion when on a mobile device. Many times I’ve tried to contact them and if my phone screen closes it puts me back at the end of the line and starts the conversation completely over. The old chat system was so much better than the update and that needs fixed. Some of us chat with support while at work and can’t keep our phones open at all times. So that’s frustrating for me. Also, I wish the website set up was a lot easier. I sync Shopify just because their shipping is a lot better than comment sold shipping. It’s a bonus that you can sync the two because where one lacks the other picks up so it really works out in the end.

Vendor response

Hi Carissta! Thank you so much for taking the time to leave us feedback. We're so happy to hear CommentSold was integral in changing the way you operate your business! We are always striving to make our customer service experience the best and most efficient for our retailers so that you receive the assistance you need in a timely manner. This feedback is incredibly helpful for us - I'll be sure to pass it along to the rest of our team. Looking forward to your continued success in the future!

JY
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Jennifer Y.

Retail, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Does not help increase sales volume

Reviewed a year ago

The service is great just not set out to be what it says it has t brought me in any new customers like it claims.

Pros

The fact that it does allow customers to pay in 4 easy payments.

Cons

How it tells me how much I’ve earned since I started using the product.

Vendor response

Hi Jennifer! Thank you for taking the time to leave us feedback. We're happy to hear you found CommentSold's services great but we're sorry to hear it did not work out for your business. While you are in charge of creating your own followers, CommentSold does strive to help you engage customers with more comment selling, which can potentially lead to more traffic on your other selling channels such as your website. Again, we appreciate you taking the time to leave us feedback and wish you continued success in the future!

AF
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April F.

Luxury Goods & Jewelry, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

The biggest improvement to my online presence!

Reviewed a year ago

The benefits this service has given me is more than I can list. I recommend it to anyone who asks and has a high enough monthly sales volume to afford. I may have started before my sales volume was as high as intended for a service that takes a %, but the time it saves me is very much worth those minimal fees.

Pros

Prior to CommentSold I would host online live shows, after each show would spend 3 to 5 hours billing my purchasing customers. This included reminding them with photos which items they had purchased. It was a HUGE time suck for me personally. I was drowning in my billing and unable to keep up with day to day tasks. I now have a GREAT customer base, the ability to appease their needs better and more efficiently, and have been able to dramatically increase my product selection. I wouldn't be this far in my business without CommentSold!

Cons

I hope that one day there are more tools for our online website editing. The release this year was amazing, I am sure the next will be better!

Vendor response

Hi April! Thank you for taking the time to leave us a review. We're so happy to hear that CommentSold has helped you and your business - especially when it comes to invoicing after live sales and increasing your product selection! Looking forward to your continued success in the future!

TB
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Traci B.

Retail, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

CommentSold...I'm a believer!

Reviewed a year ago

I love my experience with CommentSold! I frequently utilize the chat function to ask for assistance, our Account Strategist is so friendly and helpful, and we LOVE the APP! Our site is gorgeous too. I absolutely love this platform!

Pros

I absolutely love CommentSold and recommend it to any small business owner that utilizes live streaming for retail sales. The help functions that walk you through any possible setup question you have are very comprehensive and easy to follow, and the chat support is always there for anything you might need. The videos that auto upload to the website and APP are crucial to the success of our business, I love it!

Cons

The only thing that would make this perfect is to integrate Synclogic directly without the Shopify extension.

Vendor response

Hi Traci! Thank you for taking the time to leave us a review. We're so happy to hear about the ease of your setup experience and the great success you've had implementing CommentSold for your business! Looking forward to your continued success!

CommentSold FAQs and common questions

Q. What type of pricing plans does CommentSold offer?

CommentSold has the following pricing plans:
Starting from: $49.00/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of CommentSold?

CommentSold has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does CommentSold support?

CommentSold supports the following languages:
English


Q. Does CommentSold support mobile devices?

CommentSold supports the following devices:
Android, iPad, iPhone


Q. Does CommentSold offer an API?

No, CommentSold does not have an API available.


Q. What other apps does CommentSold integrate with?

CommentSold integrates with the following applications:
PayPal, Avalara, Square for Retail, TaxJar, Stripe, ShipStation, Meta for Business, Instagram, Intercom, BigCommerce, Shopify


Q. What level of support does CommentSold offer?

CommentSold offers the following support options:
Phone Support, Knowledge Base, Email/Help Desk, Chat

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