SMS-Magic - 2026 Pricing, Features, Reviews & Alternatives

SMS-Magic is an SMS marketing platform designed to help businesses in financial services, staffing, healthcare, higher education, and other industries using Zoho and Salesforce manage compliance, track message delivery metrics, and communicate with customers via multiple channels such as MMS, Facebook, and WhatsApp. Supervisors can maintain a history of conversations, measure return on investment (ROI), and create message routing rules according to requirements.

SMS-Magic allows administrators to gain visibility into opt-outs, agents' case completion rates, and customer consent at an aggregate and individual campaign level using dashboards. Businesses can ensure compliance with General Data Protection Regulation (GDPR), Telephone Consumer Protection Act (TCPA), Canada's anti-spam legislation (CASL), and California Consumer Privacy Act (CCPA) guidelines. Contact centers can also route service requests to specific agents, request clients' feedback using NPS surveys, and receive messages from various channels in a unified inbox.

SMS-Magic's mobile application enables employees to respond to queries in real-time, share images, videos, or files with customers, engage in one on one conversations, nurture leads, and more. Other features include preconfigured campaigns, automated responses, reporting, and templates.