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AISERA Logo

AI service management

AISERA - 2024 Pricing, Features, Reviews, & Alternatives

Table of Contents

What is AISERA?

AI Service Desk by Aisera uses artificial intelligence (AI) to automate repetitive workflows and inquiries while continuously learning from each interaction. AI Service Desk includes Conversational AI, Conversational RPA, and TicketIQ.

AI Service Desk integrates with a variety of knowledge bases, web crawlers, collaboration apps, and more to convert unstructured knowledge for autonomous knowledge resolution. Advanced conversational AI capabilities such as intent disambiguation, intent matching, context switching, and exception handling provide Natural Language-driven, human-like conversational interactions. AI Service Desk can import multiple service catalogs from existing systems to serve answers, escalate issues to connected ticketing systems, and continuously learns from previous tickets, conversation logs, and knowledge sources.

Starting from

1

Per year

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AISERA's features

Activity Dashboard
AI/Machine Learning
Alerts/Escalation
Asset Tracking
Automated Routing
Availability Management
Change Management
Chat/Messaging
Chatbot
Collaboration Tools
Communication Management
Configuration Management
Contract/License Management
Customizable Branding
Data Visualization
Drag & Drop
Email Management
For eCommerce
For Sales Teams/Organizations
Incident Management
Knowledge Base Management
Machine Learning
Mobile App
Multi-Channel Communication
Natural Language Processing
Point of Sale (POS)
Problem Management
Process/Workflow Automation
Project Management
Release Management
Reporting & Statistics
Reporting/Analytics
Self Service Portal
Service Catalog
Service Level Agreement (SLA) Management
Social Media Integration
Support Ticket Management
Ticket Reservations
Virtual Personal Assistant (VPA)
Visual Analytics
Workflow Management

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AISERA pricing

Pricing options
Free plan
Subscription
Free trial
Pricing range

Value for money

4.0

/5

2

Starting from

1

Per year

Per Feature

AISERA support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Chat

Training options

In Person
Documentation
Webinars
Live Online

AISERA reviews

Overall rating

4.5

/5

2

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10
Rating distribution

5

4

3

2

1

1

1

0

0

0

AISERA FAQs

Q. What type of pricing plans does AISERA offer?

AISERA has the following pricing plans:
Starting from: $1.00/year
Pricing model: Subscription
Free Trial: Available

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Q. Who are the typical users of AISERA?

AISERA has the following typical customers:
Large Enterprises, Non Profit


Q. What languages does AISERA support?

AISERA supports the following languages:
English


Q. Does AISERA offer an API?

No, AISERA does not have an API available.


Q. What other apps does AISERA integrate with?

AISERA integrates with the following applications:
Microsoft SharePoint, Automation Anywhere, Adobe Commerce, LogicMonitor, Dropbox Business, Datadog, MindTouch, Coupa, Dynatrace, Five9, OneDrive, Zuora, Box, Azure Active Directory, NetSuite, Microsoft Teams, Duo Security, Puppet Enterprise, OneLogin, Okta, Slack, PagerDuty, AppDynamics, SS&C Blue Prism, Workato, ServiceNow, Guru, Workday HCM, Nagios Core, Confluence, UiPath, 8x8 Contact Center, Anaplan, Ping Identity, Salesforce Platform, Zendesk Suite


Q. What level of support does AISERA offer?

AISERA offers the following support options:
24/7 (Live rep), Chat

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