AUREM - 2026 Pricing, Features, Reviews & Alternatives

AUREM is a cloud-based platform for repair, service, and maintenance management, consolidating tickets, field service scheduling, technician dispatch, maintenance planning, and digital asset records into a single system. Covering Technical Service Management (TSM), Field Service Management (FSM), Computerized Maintenance Management (CMMS), and Enterprise Asset Management (EAM), AUREM targets companies of any size that manage service and maintenance orders across office, workshop, and field environments. Served sectors include machine and plant manufacturers (drives and automation, compressors, pumps, special-purpose machinery, packaging machines, machine tools), service and maintenance providers (elevators and conveyor systems, industrial services, refrigeration and air conditioning, medical technology, plumbing/heating/sanitation, gate and door technology), and manufacturing companies (automotive suppliers, chemical industry, electrical engineering and energy, food industry).

All inbound service channels — phone, email, portal, QR code, and SMS — are consolidated into a unified inbox, with each ticket linked to a specific machine and customer. An AI-assisted inbox automatically captures and processes incoming tickets and surfaces assignment and prioritization suggestions directly in the order inbox. Custom status flows with full automatically recorded history, a drag-and-drop scheduling board, and a technician mobile app with offline capability, checklists, spare parts access, and digital signature support cover the full service workflow. Each machine serial number carries a digital asset file containing master data, components, documents, and complete service history, accessible via QR code scan. Maintenance planning runs automatically by time interval, operating hours, or cycles, with overdue maintenance triggering work orders automatically. Spare parts and inventory are managed per serial number. A customer portal provides fault reporting and order status visibility. Configurable dashboards and analytics cover throughput times, utilization, and open tickets. Integrations are available with DATEV, Salesforce, and external portals, and the platform supports Digital Product Pass (DPP) and machine-specific operating documentation per serial number.

AUREM is hosted in the EU with ISO 27001:2022 and ISO 27701:2019 certification and GDPR-compliant data processing. Pricing is billed per user per month, with monthly or annual payment options.