Bedel - 2026 Pricing, Features, Reviews & Alternatives

Bedel is a WhatsApp assistant for places where things break and someone has to fix them: student residences, university halls, colivings, restaurants, hotels, gyms, offices and other businesses with premises.

Instead of a group chat where reports get buried, everyone writes to one WhatsApp number. Staff, residents or guests describe the problem in their own words or in a voice note, add a photo, and Bedel turns it into a report with the place, the issue and the urgency. It goes to the phone of the person responsible for that area and shift, who confirms when they take it and when it is fixed.

Nothing is lost: each report keeps who raised it, who took it and how long each step took, and the full history exports to Excel. If a report is not picked up within the deadline you set, Bedel escalates it to the manager and then to the director. Dated inspections and preventive tasks can be loaded once and are reminded on WhatsApp when they are due.

The same number answers the questions that are asked every day (opening hours, house rules, meals, parcels, room bookings) using your own manual and approved answers, and hands anything sensitive to a person. Staff and residents install nothing. Data is hosted in the EU (Ireland), with a published GDPR data processing agreement.