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Carestream Dental
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Dental imaging and practice management solution
Table of Contents
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Carestream Dental - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
Carestream Dental overview
What is Carestream Dental?
Carestream Dental offers dental imaging and practice management solutions. Their product portfolio includes extraoral imaging systems, such as CBCT3D, panoramic, and cephalometric imaging, as well as intraoral cameras, generators, and imaging plate systems. The company also provides clinical software and imaging software modules for data collection and management. Additionally, Carestream Dental offers support services and training programs to assist dental professionals in utilizing their products.
Carestream Dental aims to enhance workflow efficiency, collaboration among colleagues, and patient communication in dental practices. Their imaging systems, including the RVG 6200 intraoral sensor, CS 8200 3D extraoral imaging system, and CS 7600 digital imaging system, are designed to generate high-quality images. The CS 1500 intraoral camera handles the sharing of images for communication with patients.
Starting price
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Carestream Dental pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
2.5
Features
2.9
Ease of use
3.0
Customer support
2.7
Reviews sentiment
What do users say about Carestream Dental?
Reviewers indicate that Carestream Dental offers quality dental imaging and a user-friendly interface, with some finding it intuitive and easy to navigate. They appreciate its imaging capabilities for diagnosis and treatment planning, and say it supports efficient dental practice management once they are familiar with the system.
Users report frequent bugs, software glitches, and frustrating technical issues, with updates sometimes causing new problems. They feel customer support is inconsistent, with long wait times and communication challenges. Some say installation information is inaccurate and support staff struggle to resolve issues, leading to dissatisfaction with the overall experience.
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Who uses Carestream Dental?
Based on 78 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Carestream Dental's key features
Most critical features, based on insights from Carestream Dental users:
All Carestream Dental features
Features rating:
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Carestream Dental pricing
Value for money rating:
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User opinions about Carestream Dental price and value
Value for money rating:
To see what individual users think of Carestream Dental's price and value, check out the review snippets below.
Christopher B.
Dental Hygienist
Alicia L.
Dental Hygienist
Carestream Dental integrations (8)
Integrations rated by users
We looked at 78 user reviews to identify which products are mentioned as Carestream Dental integrations and how users feel about them.
Integration rating: 5.0 (1)
Carestream Dental customer support
What do users say about Carestream Dental customer support?
Customer support rating:
We analyzed 35 verified user reviews to identify positive and negative aspects of Carestream Dental customer support.
A small group of reviewers highlight responsive and knowledgeable support staff who can remotely resolve issues efficiently.
Widely noted by reviewers, support wait times are often long, with users reporting delays of 30 minutes to several hours.
A significant portion of users find support ineffective, hard to reach, and often unhelpful, especially when issues require escalation.
Support options
Training options
To see what individual users say about Carestream Dental's customer support, check out the review snippets below.
“I think the customer support is outstanding, they will walk/talk you through any problem you may have. If that doesn't work, they'll remote in and get it figured out for you. ”
Nancy F.
office manage
“Wait times to get to a Level 1 tech can take upwards of 30 minutes on average, to as much as an hour, and generally requires them to "escalate" the call to a Level 2 tech because they do not have the ability to solve the problem.”
Robert O.
Owner
“They are driving all of their customer support questions to either email or Chat. And the Chat is first with a virtual agent. And today, when it got to an agent, I was dropped before I could be helped..Three times. And I'm paying almost $1000 a month. ”
Scott W.
Surgeon
Carestream Dental FAQs
Carestream Dental has the following pricing plans:
Free Trial: Available
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Q. Who are the typical users of Carestream Dental?
Carestream Dental has the following typical customers:
Freelancers, Small Business
Q. What languages does Carestream Dental support?
Carestream Dental supports the following languages:
English
Q. Does Carestream Dental offer an API?
Yes, Carestream Dental has an API available for use.
Q. What level of support does Carestream Dental offer?
Carestream Dental offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat