Chronodesk - 2026 Pricing, Features, Reviews & Alternatives

Chronodesk is a cloud-based professional services automation (PSA) platform that consolidates project management, service desk, CRM, timesheets, resource management, and billing onto a single data set. Designed for teams of 10 to 500+ users across professional services, managed service providers, EPCM and capital projects, software development, design agencies, short-term insurance, and sales and customer service operations, it covers the full delivery lifecycle from first lead to final invoice. Real-time engagement profitability visibility is available while work is still in progress, eliminating the lag of end-of-period reporting.

Core capabilities include Kanban boards, Gantt charts, sprint planning, WBS, and milestone tracking for project delivery; an omnichannel service desk with email, WhatsApp Business, and web form ticket intake, round-robin routing, shared queues, SLA management with pre-breach escalation, a client portal, and a knowledge base; CRM with lead and opportunity management, sales pipeline tracking, and full customer interaction history; and flexible time logging with rate cards, automated invoicing, and Xero integration. Resource capacity planning, utilisation tracking, and enterprise-wide PMO and PPM portfolio visibility are included. A custom forms engine supports public and secured forms with workflow triggers. Reporting covers pre-built and custom dashboards, SLA performance, CSAT, and billable hours with exportable reports.

AI capabilities are included in plan pricing with no per-resolution or per-agent fees. The Advanced plan includes AI agents for service desk automation: sentiment- and keyword-based ticket routing, autonomous triage, and one-click canned response suggestions. Chronodesk Capture provides native async screen recording and 1080p HD video messaging with automatic transcription and AI extraction of action items directly into task lists. Claude MCP integration supports CRM updates, status reports, and team lookups via the Claude AI model. iOS and Android mobile apps include task, ticket, CRM, and voice AI capabilities. Deployment is SaaS by default; the Enterprise plan adds segregated cloud and private cloud or tenant-separated environment options for data residency compliance. POPIA and GDPR ready, with AES-256 encryption. All plans are month-to-month with no annual lock-in, and the first month of onboarding and training is included at no extra cost.