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Desk360 - 2026 Pricing, Features, Reviews & Alternatives

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Last updated: September 2026

Desk360 overview

What is Desk360?

Starting price

14flat rate /
per month

Do you work for Desk360? Manage this product listing

Desk360’s user interface

Ease of use rating:

Desk360 reviews

Overall rating

4.7

/5

14

Positive reviews

93

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend0.93/10
Rating distribution

5

4

3

2

1

10

4

0

0

0

Who uses Desk360?

Based on 14 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Information Technology and Services
Computer Software
Telecommunications
Hospital & Health Care
Others

Use cases

Customer Communications Management
Live Chat
Customer Service
Customer Experience
Help Desk

Desk360's key features

Most critical features, based on insights from Desk360 users:

Multi-Channel communication
Customer database

All Desk360 features

Features rating:

Alerts/Escalation
API
Autoresponders
Batch communications
Canned responses
Case management
Chat/Messaging
Complaint monitoring
Content management
Customer complaint tracking
Customer database
Customer segmentation
Customizable branding
Dashboard
Email management
Feedback management
File sharing
Forms management
Interaction tracking
Issue tracking
Knowledge base management
Knowledge management
Live chat
Macros/Templated responses
Mobile access
Multi-Channel communication
Multi-Channel data collection
Negative feedback management
Notifications
Offline form
On-Demand communications
Performance metrics
Personalization
Proactive chat
Quality assurance
Queue management
Real-Time chat
Reporting/Analytics
Routing
Self service portal
Service level agreement (sla) management
Social media integration
Social media monitoring
Support ticket management
Survey/Poll management
Surveys & feedback
Template management
Text analysis
Ticket management
Transcripts/Chat history
Transfers/Routing
Video support
Workflow management

Desk360 pricing

Value for money rating:

Starting from

14

Per month

Flat Rate

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about Desk360 price and value

Value for money rating:

Desk360 support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Desk360 FAQs

Q. Who are the typical users of Desk360?

Desk360 has the following typical customers:
Small Business

Related categories