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Dispatchly Logo

Catch carrier SLA breaches. Keep 100% of the refunds.

Table of Contents

Dispatchly - 2026 Pricing, Features, Reviews & Alternatives

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Last updated: October 2026

Dispatchly overview

What is Dispatchly?

Dispatchly is shipment audit software that finds late, lost and damaged parcels and files the refund claims with the carrier for you. It monitors every shipment across 380+ carriers, including UPS, FedEx, DHL, DPD and Royal Mail, against the carrier's own SLA. When a parcel breaches, Dispatchly collects the evidence and files the claim before the deadline. You connect your own carrier API keys: they are stored encrypted, scoped to claim activity and revocable from your dashboard at any time. A carrier scorecard grades every carrier on on-time rate, damage frequency and claim speed. Refunds are credited by the carrier to your own carrier account. You keep 100%. Dispatchly charges a flat monthly fee, with no percentage of what we recover.

Starting price

899flat rate /
per month

Alternatives

with better value for money

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Dispatchly’s user interface

Ease of use rating:

Dispatchly reviews

Overall rating

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No reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend0.00/10
Rating distribution

5

4

3

2

1

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Dispatchly's key features

Most critical features, based on insights from Dispatchly users:

Auditing & Claim Filing Services
Audit management
Automated Claim Filing
Carrier Invoice Auditing
Cost Recovery
Predictive analytics
Refund Opportunity Identification
Shipment tracking
Shipping Cost Tracking

All Dispatchly features

Auditing & Claim Filing Services
Audit management
Automated Claim Filing
Carrier Invoice Auditing
Cost Recovery
Predictive analytics
Refund Opportunity Identification
Shipment tracking
Shipping Cost Tracking

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Dispatchly pricing

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Growth Plan

899

Per month

Features included:

  • Unlimited carrier integrations (380+)
  • Up to 10,000 parcels/month
  • SLA breach detection and automated claim filing
  • Carrier Scorecard and analytics
  • Predictive delay alerts (ML-based)
  • Helpdesk integrations (Zendesk, Gorgias, Intercom)
  • Email and chat support during business hours
  • BYOK (Bring Your Own Key) security model
  • 2 seats included; €25 per extra seat

Scale Plan

2,499

Per month

Features included:

  • Everything in Growth plan, plus:
  • Custom SLA rule engine (per-carrier, per-zone)
  • Up to 35,000 parcels/month
  • API access for internal dashboards
  • Priority claim processing (24h dispute escalation)
  • Dedicated Slack channel
  • Quarterly business review with shared Customer Success Manager (CSM)
  • 5 seats included; €25 per extra seat

Enterprise Plan

6,499

Per month

Features included:

  • Everything in Scale plan, plus:
  • Volume-tiered pricing for 100,000+ parcels/month
  • SSO (SAML 2.0) and SCIM provisioning
  • Audit logs and compliance exports (SOC 2, GDPR)
  • Dedicated named Customer Success Manager (CSM)
  • Custom carrier onboarding for regional carriers
  • SLA-backed 99.9% uptime guarantee with credits
  • Custom Master Service Agreement (MSA) and Data Processing Agreement (DPA)
  • Net-30 invoicing
  • 10 seats included; €25 per extra seat

User opinions about Dispatchly price and value

Value for money rating:

Dispatchly integrations (6)

Dispatchly support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Knowledge Base
FAQs/Forum
24/7 (Live rep)

Training options

Documentation
Videos
Live Online
In Person

Dispatchly FAQs

Q. Who are the typical users of Dispatchly?

Dispatchly has the following typical customers:
Small Business, Mid-size Business, Large Enterprises

These products have better value for money


Q. Does Dispatchly support mobile devices?

Dispatchly supports the following devices:
Android, iPhone, iPad


Q. What level of support does Dispatchly offer?

Dispatchly offers the following support options:
Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, 24/7 (Live rep)

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