Shippo Pricing, Features, Reviews & Alternatives

Shippo

The leading multi-carrier eCommerce shipping platform

4.86/5 (607 reviews)

Shippo overview

What is Shippo?

Navigating the complexities of shipping to meet the expectations of customers can be a struggle for growing e-commerce businesses. Introducing Shippo - your business’s NEW secret weapon.
Shippo is the leading multi-carrier eCommerce shipping platform that enables users to compare rates from 55+ global carriers, in real-time, print shipping labels, manage returns, and track packages from dispatch to delivery.

Shippo connects your business to the leading shipping carriers worldwide, including USPS, UPS, FedEx, DHL, and more. All Shippo customers get access to our master accounts giving you the lowest discounted rates from all major carriers. Orders can be imported directly from eCommerce platforms through native integrations, or users can simply upload CSV files. The built-in address validation system checks global addresses to avoid failed deliveries. Custom packing slips, shipping labels, and returns labels can be generated and printed directly from within Shippo, and users can also create custom-branded tracking pages for customers.

Through our platform, Customers can access information including shipping service, carrier details, tracking history with location, times, package status, and both the original and updated estimated time of arrival (ETA). Packages created outside Shippo can also be tracked, and users can purchase standalone return labels for these packages.
goshippo.com

Pricing

Pricing options
Free
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
Shippo screenshot: Shippo can be integrated with a range of shipping carriersShippo screenshot: Fulfill all orders and track all shipmentsShippo screenshot: Shipping labels can be printed directly from within Shippo

Shippo user reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.7
  4.8
  4.7
Marc T.

The only "con" is NOT using Shippo

Used daily for 6-12 months
Reviewed 2021-05-21
Review Source: Capterra

Imagine for a moment you are at a 6-star beach resort on a gorgeous archipelago somewhere. You arrived on a private jet and have been picked up in a limo of your choosing. You are now walking along the beach with sandals in one hand an oversized umbrella and a fruit-laden cocktail in the other. Dolphins are leaping out of the water a few feet (meters) from shore. The sun is reflecting off the crystal blue water. The blood orange and yellow shimmer dances gayly on top of the waves...u get it I think!!!

Pros
Super easy to use and set up and link your various shipping accounts. They make it almost whimsically easy to "test" the product with a forever free account. Savings for free and paid accounts are the same. Today (May 20, 2021) I saved 32% on USPS and a whopping 62% on UPS!! I have been typically just printing labels from the namesake sites and thought the claims of savings were "up to" claims and the reality was going to be fairly negligible. Think eBay and then they turn around a charge you for buying shipping through them completely negating or making it more expensive to ship through eBay. NOT Shippo! Not only is it free and commission-free but they REALLY do have great rates and the savings are LEGIT not "UP TO" BS but real money! Heck if you are an eBay seller you would be foolish if you didn't give Shippo a whirl! So, in short, I love the money I save, the ease of set-up and use and the customer support is fast and furious. I HATE bot customer support in general but Shippo is pretty, pretty, pretty good too!

Cons
Overall with the free account that I have, I LOVE LOVE LOVE everything about it. If I wanted to channel my inner "Karen" I could groan loudly in my best Jewish whine, I want to integrate more shipping channels without paying to upgrade, but free UPS and USPS are good enough for my needs!

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Alex B.

Very happy customer

Used weekly for 6-12 months
Reviewed 2021-03-09
Review Source: Capterra

Overall my experience has been a 10/10. In about 90% of shipments the rates on shippo are the best and the process is the quickest I’ve used.

Pros
The setup was a breeze and the rates are extremely competitive. One of my favorite features is the auto fill function with addresses. Payment is very straightforward and I enjoy reviewing the monthly reports on all my shipments.

Cons
The only negative I can say is that occasionally the auto fill on the address will pull something that is incorrect. I’ve had one package be shipped to the wrong address because of this. Luckily the address didn’t exist so the package was returned, but it took a full week to get it back and we had to reimburse the customer for the delay. I would suggest creating a review/confirm field after you click buy that allows you to review the final label for accuracy prior to it being purchased. I would have caught the error that way.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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CURTIS L.

Be aware the carrier they contract with is not the same as if you go directly to the carrier...

Used weekly for 1-2 years
Reviewed 2021-04-12
Review Source: Capterra

With the fact they do not have phone support I must tell you avoid their services. While there are links and procedures to follow to put through insurance claims or communicate other issues there is a lag time and don't expect a live person. My suggestion: Read their legal ease carefully, pick another service or simply buy direct where there may be a human to help...

Pros
It is easy to use and relatively fast to get an order processed and paid for.

Cons
...the shipping carriers they represent are not giving you exactly the same services as if you bought from them directly.... I send high value packages and I buy insurance for them. I tend to exclusively ship using the USPS option. It is the lowest price generally and they have never lost a package I have sent. The problem came when for the first time a client CLAIMED they did not receive the item. Short story is USPS did not know to require a signature and the package was left. Shipsurance shippos insurance claimed I didn't buy the signature required. However USPS does not require you buy it as an extra charge when the package exceeds $500. It automatically comes with it. Since shippo uses the carriers' logos, I assume I am actually buying from the USPS as they provide their service. I hand off the packages to the local post office and they scan it... Shame on shippo for not being EXTREMELY clear what you are buying and how they may be different then buying from the carrier themselves... A simple banner pop up saying are you aware... is critical but absent. Of course you can buy the extra service... but then I might have shopped around and that is why they don't... In my opinion.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Linda S.

Perfect solution for a small business owner

Used daily for 6-12 months
Reviewed 2021-03-14
Review Source: Capterra

I love the ability to see all the shipping options available to me so that I can easily pick the right product. This is particularly helpful when considering the different ways to use USPS Priority Mail. I am confident that I always am able to easily select the most cost effective shipping option for my product and destination. Shippo's customer service is also outstanding. Because of a training issue at our local post office, my company was assessed a number of label surcharges by the USPS due to a USPS postal clerk putting multiple items on the scale at one time. Shippo handled the situation by filing disputes on my behalf saving me a lot of time.

Pros
I love that both my website sales and my Etsy shop sales can flow into Shippo so that order management and shipping label purchases can be done from one platform.

Cons
I love it! It just is so much easier than other platforms I've used. There isn't anything I'd change.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jason R.

Works, Fairly Priced, Good Support

Used daily for 1-2 years
Reviewed 2021-03-09
Review Source: Capterra

Pros
Incredibly simple API allows access to multiple shipping vendors. Price discounts for USPS are great.

Cons
We could do without the Shippo logo on USPS labels. We had some issues connecting to our UPS account but after that got fixed its worked great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Shippo pricing

Pricing options
Free
Free trial
Subscription
View Pricing Plans

Shippo is completely free to use!

Shippo features

API
Alerts/Notifications
Delivery Tracking
Order Management
Real-time Updates
Reporting & Statistics
Shipment Tracking
Shipping Management
Status Tracking
Third Party Integrations

Activity Dashboard (108 other apps)
Billing & Invoicing (103 other apps)
Dispatch Management (132 other apps)
GPS (92 other apps)
Real Time Monitoring (96 other apps)
Route Management (86 other apps)
Route Optimization (83 other apps)
Routing (102 other apps)
Scheduling (121 other apps)
Transportation Management (112 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Shippo

Benefits

• Best Shipping Rates: Access lowest-possible rates from USPS – up to 90% off Retail. Get started for free, with no monthly fees.

• Fast and Easy Fulfillment: Connecting your store takes minutes and all of your orders automatically sync. Shippo pre-fills labels and allows you to fulfill in bulk.

• Most Intuitive Platform: Simple and intuitive UI, even for non-tech experts. Access to direct account support over phone and chat, plus a robust help center.

• Effortless Returns: Automatically generate pre-filled, pay-on-scan return labels with orders. Track returns throughout the process.