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Shippo

The leading multi-carrier e-commerce shipping platform

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Shippo Pricing, Features, Reviews and Alternatives

Shippo product overview

What is Shippo?

Shippo works with the tools you already use to power shipping capabilities once exclusively reserved for retail giants. Now they’re yours, in one convenient place.

Key benefits of using Shippo

SHIPPING RATES
• Access 85+ carriers across a global network — and the best rates for each one
• Ship with regional carriers only available on the Shippo platform
• Split orders into multiple shipments

SHIPPING LABELS
• Bulk-print up to 100 labels at once
• Generate labels faster with pre-filled shipping details
• Print labels from your own devices
• Sync orders automatically with your e-commerce platform

SHIPPING TOOLS
• Automate workflows across the entire fulfillment journey
• Get experienced shipping & implementation support
• Build branded & post-purchase experiences
• Take full control of fulfillment with Shippo’s API

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Knowledge Base
Phone Support
Email/Help Desk
Chat

Training options

Documentation
Live Online
Webinars
Videos

Shippo pricing information

Value for money

4.8

/5

778

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Shippo features

Functionality

4.7

/5

778

Total features

29

8 categories

Most valued features by users

Third Party Integrations
Order Management
Reporting & Statistics
API
Status Tracking
Delivery Tracking
Alerts/Notifications
Shipping Management

Functionality contenders

Shippo users reviews

Overall Rating

4.9

/5

778

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.51/10
Rating distribution

5

4

3

2

1

697

66

10

2

3

Pros
I like how user friendly it is. I love that I can pick from several different carriers. I also enjoy if my weight or height is slightly off my package still ships and my account is adjusted.

ks

katie s.

When I needed technical help, someone was always available to help resolve any issues I had. I highly recommend Shippo.

TM

Thomas M.

Shippo has really nice people to talk with over the phone to help with any questions. I am very happy with the product and how easily it works.

CH

Carol H.

Cons
There is no documentation that explains this so there was time lost trying to make it work the way I thought it should work.

HW

Harry W.

The only time I had an issue with the software, was when an International Buyer neglected to add a phone number in their account. This made it difficult to add the number after the fact, on Shippo.

RL

Rachel L.

I think the only thing that is challenging is if you cancel a shipping label. It was hard to figure out where the refund was pending.

DS

Deborah S.

Overall rating contenders

Overall Rating

Better Customer Experience with easy to use Shippo!

Reviewed a year ago

Transcript

Rachael: Hi, I'm Racheal and I am the CEO and owner of a health and wellness company. I give Shippo a...

AvatarImg
AvatarImg

Cameron S.

CEO

Computer Software, 1-10 employees

Review source

Overall Rating

Forget the others... Shippo is my go to!

Reviewed 2 years ago

Transcript

Cameron S: My name's Cameron and I'm the co-founder of a e-commerce business and I give Shippo a five...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great Shipping Solution

Reviewed 3 years ago
Pros

I like that Shippo is easy to integrate with e-commerce sites like eBay and Etsy. I sell vinyl decals on both sites and it is very easy to sync unfulfilled orders. The software imports the customer's address perfectly and does an address verification before you purchase the shipping label. After the label is printed, the software automatically notifies the e-commerce site that the order has been shipped and posts the tracking number for the customer to view. This has been a huge time saver for me.

Cons

The software works very well for me and I have not found any cons to it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A great service that drastically improves efficiency

Reviewed 19 days ago
Pros

Orders show up directly from our online store in shippo’s software so printing labels and filling orders is quicker and uses less labor

Cons

I honestly have had no problems using Shippo and have loved it

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Customer Service Problems!

Reviewed 10 months ago

Customer service is not capable of handling basic problems. Shippo "accidentally" reused a USPS tracking number too soon. So old data was still present on the current label. It's been 4 days and they haven't been able to do anything at all. They haven't offered a refund, to assist with insurance. It's clear they don't know what to do. They actually said at one point, "we're not responsible" even though...

Pros

Unfortunately I don't have anything positive to say about this software.

Cons

Customer service is difficult to reach and not knowledgeable.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Good shipping services

Reviewed 19 days ago
Pros

I can print shipping labels easily, and they have a good discount on most carriers. The software is easy to understand and use, and we transitioned seamlessly from our old provider.

Cons

When you try to send a tracking email, it drops the ball. It does not let me look at the email to be sent or verify the email address, and simply flashes an "email sent" screen. It does this even if the recipient does not have a known email address. Sine we have low shipping volume, I simply send the emails myself.

Vendor response

Hi Ellen, Thanks for leaving us a review. We're happy to hear that Shippo has helped streamline your shipping process! We recently launched a new tracking experience that allows you to manage your tracking notification emails with ease! For instance, you can preview what your tracking email looks like, enable notifications so a tracking email can be sent out to all of your customers, and more!...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I use Shippo everyday for my small business needs!! 12/10

Reviewed a month ago
Pros

I like the easy integration and streamlined packing and shipping for my business. I can group similar weighted items and print labels in batches along with free manifest forms that make it easy for USPS to handle my packages in bulk.

Cons

It would be useful to have a data export feature for shipments. Logistic data analytics would help small businesses more!

Vendor response

Hi Joshua, Thanks for leaving us a review. We're happy to hear that Shippo has helped streamline your shipping processes! We're not 100% sure if a feature like this is what you are referring to, but we wanted to note that we do have an "Export" feature within our Shipments page. By exporting shipments within a specified timeframe, you're able to look at all the details (tracking number, shipping carrier, label amount, shipping address, etc.) of all shipments. If there is something you think is lacking from this Export feature, please let us know and we would love to relay this feedback over to our Product team! Thank you, Shippo Support

Shippo FAQs and common questions

Q. What type of pricing plans does Shippo offer?

Shippo has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of Shippo?

Shippo has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Shippo support?

Shippo supports the following languages:
English


Q. Does Shippo offer an API?

Yes, Shippo has an API available for use.


Q. What other apps does Shippo integrate with?

Shippo integrates with the following applications:
Wix, Authorize.Net, Adobe Commerce, WooCommerce, CommentSold, SPS Commerce, Webflow, Fishbowl, ParagonERP, Zapier, ShipBob, Avalara, Square for Retail, DocketManager, Riskified, Hypercontext, Freestyle Solutions, ecomdash, Square Online, Stripe, Squarespace, Boxstorm, ShipHero, Weebly, Orange Manager, Ecwid, Veeqo, Stitch Labs, Peoplevox WMS, ChannelAdvisor, QuickBooks Commerce, SKULabs, Volusion, BigCommerce, GoDaddy Website Builder, Shopify


Q. What level of support does Shippo offer?

Shippo offers the following support options:
FAQs/Forum, Knowledge Base, Phone Support, Email/Help Desk, Chat

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