FastPass SSPR - 2024 Pricing, Features, Reviews, & Alternatives

FastPass SSPR is used by large companies to protect user identity against social engineering and support the help desk and improve user service. The productivity gains from the self-service portal make a strong financial business case. FastPass is available as a software or cloud solution.

FastPass presents an all-encompassing software package aimed at optimizing password resets and user identity verification for major corporations and Managed Service Providers. This suite, which includes the Self-Service Password Reset (SSPR) and Identity Verification Manager (IVM), delivers a streamlined solution for handling password-related operations and ensuring the security of user identities.

FastPass SSPR module enables end-users to autonomously manage their password resets and account unlocks, significantly lightening the load on IT support desks. It is compatible with various enterprise password systems such as Active Directory, Azure, SAP, Oracle, IBM, and more can be served via the user portal. The solution benefits from user enrollment for capturing personal and confidential information, which can be enforced directly or through automated email prompts. In many situations no enrollment is necessary, as the customer has the necessary information already. This ensures user engagement and optimizes the efficiency benefits derived from FastPass SSPR's capabilities.

The FastPass IVM product is designed to manage the identity verification process at help desks. It includes templates for secure processes to counter diverse identity theft risks. These templates are customizable and expandable, enabling quick deployment to meet the changing requirements of service desks and IT security. Combined with the FastPass SSPR, FastPass IVM offers a solution for password management and safeguarding user identities.

FastPass facilitates password resets and unlocks, with a single password synchronization feature for ease of memory. It provides protection against social engineering, particularly vishing, and blocks the usage of compromised or weak passwords. FastPass offers secure workflow integrations, available through the ServiceNow Store, ensuring comprehensive compliance reporting and bolstering organizational security frameworks.