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ManageEngine ADSelfService Plus Logo

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Self Service Password Management and Single Sign On Solution

(3)

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ManageEngine ADSelfService Plus Pricing, Features, Reviews and Alternatives

ManageEngine ADSelfService Plus product overview

Price starts from

595

/user

Per year

What is ManageEngine ADSelfService Plus?

ManageEngine ADSelfService Plus is an identity security solution with MFA, SSO, and SSPR capabilities.

Key benefits of using ManageEngine ADSelfService Plus

- Reduced Cost of Help-desk Tickets
- Improved Employee Productivity
- Superior Return on Investment
- Accountability of Actions performed can be maintained
- Easiness in Deployment
- Reduce dispelled sensitive information:
- Employ your Resources for better tasks
- Avoiding repetitive tasks and deployment in more challenging tasks.
- Customize with your own logo
- All time Access from a web portal
- Reduced Employee Frustration
- Real Time Update of User Information

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
Knowledge Base
Chat
FAQs/Forum

Training options

Webinars
Live Online
Videos
Documentation
In Person

ManageEngine ADSelfService Plus pricing information

Value for money

4.7

/5

47

Starting from

595

/user

Per year

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

ManageEngine ADSelfService Plus features

Functionality

4.6

/5

47

Total features

30

9 categories

Most valued features by users

Reporting/Analytics
Access Controls/Permissions
Alerts/Notifications
Activity Dashboard
User Management
Activity Tracking
Compliance Management
Access Management

ManageEngine ADSelfService Plus users reviews

Overall Rating

4.6

/5

47

Positive reviews

94

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.06/10
Rating distribution

5

4

3

2

1

35

9

1

1

1

Pros
I like it because it is very easy to manage and also very user friendly So I think this is good for my company.
The ability to synchronize passwords across 2 platforms for us is great. A great tool that keeps IT out of the password loop so we can focus on other things.
Fast, pleasant, and effective. We've been considering Manage Engine for a couple months now and this experience is definitely one in the 'Positive' column.
Cons
Though not working, tech support has been working on this issue continuously contacting vendor dissecting information on how the ssl vpn works.
I don't really get notified if someone does not receive the password expire notification. Of the time when they say they don't get it they did and just ignored it.
Missing Portugal Portuguese option in my site.

Overall rating contenders

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Sayed Munir N.

201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Excellent product

Reviewed 6 years ago

Ease of Daily password activities.

Pros

Users can reset their password from any where.We published the application over the Internet and our customers around the globe use it for Resetting/Unlocking their password.

Cons

More Authentication security like Pulling the Employee ID for verification. Currently is pulling the name from AD, if we have some custom attribute in AD and we want to bind that custom attribute for verification.

YV
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Yannick V.

Information Technology and Services, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Provides end-users a possibility to unlock/reset their own password 24/7

Reviewed 7 years ago

We've been using this software for a few years now and are satisfied with the result it has provided us. The main goal was to provide the end-users a possibility to unlock or reset their account, 24/7. Often someone's account got locked-out out of business hours which blocked him/her from continuing work. This tool provided the solution we were looking for. It also integrates in Windows so the user can reset his/her password at the logon screen.

Pros

- Integration with Windows (reset/unlock at logon screen) - Very helpful customer support!! - Release some work from 1st line support - Accessible 24/7

Cons

- Reset is based on questions which a few end-users forget the answer to. It would be nice to have a SMS or call feature, together with a personal PIN, which can provide you a code to reset your password.

AR
AvatarImg

Verified reviewer

Government Administration, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Adservices is bad

Reviewed 2 years ago

None

Pros

None. I don’t like the adservices because they have problems!

Cons

When I changed passwords or try to log in. They are too slow! They always have problems!

AR
AvatarImg

Verified reviewer

Oil & Energy,

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

A robust, web-based, multi-platform, self-service solution

Reviewed 6 years ago
Pros

This software provides our end users with a web-based, self-service solution for issues related to password reset management and account lockout. This has effectively reduced up to a third of our most urgent helpdesk issues allowing us to maximize IT resources. Both the enterprise and its users can feel secure with the multi-factor authentication techniques Single sign-on (SSO) feature based on Microsoft Windows Active Directory enables our users to have seamless, one-click access to cloud and enterprise applications such as G Suite, Office 365, and Zendesk Free SMS, email and push notifications notify our end-users that their password is about to expire and recommend a password change to prevent lockout.

Cons

There have been times when we had problems because the user has forgotten the answers to their security questions, but support was very helpful and the issue was resolved quickly.

RK
AvatarImg

Roy K.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

This is a great tool to help your users reset their passwords or unlock accounts

Reviewed 6 years ago
Pros

This is a great tool to help your users reset their passwords or unlock accounts. It send reminders to the users that their password is expiring and it has a portal that let the users login to change their passwords or unlock their account.

Cons

sometimes the software can be a little buggy, because it won't let the users unlock their account and then they need administrators to help them.

ManageEngine ADSelfService Plus FAQs

Q. What type of pricing plans does ManageEngine ADSelfService Plus offer?

ManageEngine ADSelfService Plus has the following pricing plans:
Starting from: $595.00/year
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of ManageEngine ADSelfService Plus?

ManageEngine ADSelfService Plus has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does ManageEngine ADSelfService Plus support?

ManageEngine ADSelfService Plus supports the following languages:
Arabic, Chinese (Traditional), Danish, Dutch, English, Finnish, French, German, Hebrew, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Turkish


Q. Does ManageEngine ADSelfService Plus support mobile devices?

ManageEngine ADSelfService Plus supports the following devices:
Android, iPad, iPhone


Q. Does ManageEngine ADSelfService Plus offer an API?

No, ManageEngine ADSelfService Plus does not have an API available.


Q. What other apps does ManageEngine ADSelfService Plus integrate with?

ManageEngine ADSelfService Plus integrates with the following applications:
Spiceworks Cloud Help Desk, ManageEngine ADManager Plus


Q. What level of support does ManageEngine ADSelfService Plus offer?

ManageEngine ADSelfService Plus offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum

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