App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
FootPrints
5
6
4
12
3
11
2
2
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT service desk automation software for mid-size businesses.
Table of Contents
Is this product right for your business?
Find out with a
FootPrints - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
FootPrints overview
What is FootPrints?
FootPrints service desk is an IT service desk management & automation software for mid-size organizations, with personalized portals & a mobile-optimized interface. Users can create personalized experiences for their employees to increase their productivity, while Admins can quickly configure end-to-end business services for IT and beyond. The cloud-based solution provides tools for change management, service catalog and portfolio management, knowledge management, workflow automation, and more.
With the service desk tools, users can create incidents with the click of a button, either from scratch or using one of the many pre-built templates for common incidents. Incidents can be assigned to employees and be tracked throughout their resolution. A knowledge base can be created in order to facilitate customer self service with the aim of reducing customer service requests, and different knowledge bases can be created for different types of users.
FootPrints service desk integrates with other systems such as BMC Client Management, Active Directory, SQL Databases & more. With configuration management capabilities, FootPrints service desk serves to streamline the automation of service delivery and improve employee satisfaction.
Starting price
Alternatives
with better value for money
Pros & Cons
Pricing
User Interface
Ease of Use
FootPrints’s user interface
FootPrints pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.4
Features
3.5
Ease of use
3.4
Customer support
3.6
Reviews sentiment
What do users say about FootPrints?
I'm a Footprints user but I have knowledge about IT and there's not a problem for me to use this software but if you don't have IT notion, it could be a problem to use the interface because it is not friendly or intuitive like some other Help Desk softwares.
Select to learn more
Who uses FootPrints?
Based on 34 verified user reviews.
Company size
Enterprises
Small Businesses
Midsize Businesses
Top industries
Use cases
FootPrints's key features
Most critical features, based on insights from FootPrints users:
All FootPrints features
Features rating:
FootPrints alternatives
FootPrints
Starting from
1000
JIRA Service Management
Starting from
20
/user
Per month
Freshservice
Starting from
19
/user
Per month
SysAid
Starting from
No pricing info
FootPrints pricing
Value for money rating:
Starting from
1000
Per Feature
User opinions about FootPrints price and value
Value for money rating:
To see what individual users think of FootPrints's price and value, check out the review snippets below.
Gerardo V.
Product Manager
Alvin S.
Director, Service Delivery
FootPrints integrations (1)
Integrations rated by users
We looked at 34 user reviews to identify which products are mentioned as FootPrints integrations and how users feel about them.
Integration rating: 4.0 (1)
“Zoho CRM connects reliably so new or updated records can trigger tasks and emails, which is useful when experimenting with simple CRM workflows”
Kartikeya G.
Property Manager
FootPrints support options
Typical customers
Platforms supported
Support options
Training options
